Mercedes-Benz of Princeton - Service Center

Positive Review I arrived without an appointment to have a part I had ordered replaced in my car. I was greeted and helped by Miguel Cruz. Miguel was professional a I arrived without an appointment to have a part I had ordered replaced in my car. I was greeted and helped by Miguel Cruz. Miguel was professional and knowledgeable and easily added on wiper blade replacements as well. He kept me updated on the progress and expected wait time. More

Had to have tire replaced because of blow out also battery Our Service rep Paul Karkenny was excellent. Great personality and very helpful. You are very lucky to have him as a Rep. Made my experience very p Our Service rep Paul Karkenny was excellent. Great personality and very helpful. You are very lucky to have him as a Rep. Made my experience very pleasant. More

Oil Change attempt -The review is for the service department Would like to share some thoughts and feedback and to express my deepest disappointment from the service provided by Mercedes-Benz of Princeton (the s Would like to share some thoughts and feedback and to express my deepest disappointment from the service provided by Mercedes-Benz of Princeton (the service department) which in my experience the quality is declining tremendously every single year having a very poor customer relations, lacking willingness to understand the need and having representatives incapable of conducting customer oriented business. Had an appointment on 27 Dec at 11.45 am scheduled a week ago for an oil change, the technician Paul showed up at 12.15 me tried to convince me that I have to perform the entire service B and/or A which I was unwilling to do given the ridiculous prices that was determined for changing fluids and cabin filter, in any event wanted to do only the oil change and was told that in this case (if I do not do the entire service) they would not re-set the message coming on the screen of the car for service A although the oil change is part of that, wanted also to have the front parking bulb changed and was told that the price is 55$, amazing the bulb is not more than 10$ and the replacement is taking exactly 2minutes. After agreeing that will do only the oil change I was informed that I have to wait for another hour or hour and a half at which point I took my car back and left the dealership. Being a customer for close to 10 years and having multiple vehicles bought from this place I can see clearly that the service representatives are getting more hostile and argumental and are not listening to the customers. As an example I had in the near past a bulb replaced as a curtesy by the service department. Tried to explain the whole situation to the manager Brian, he did not help in anyway with the exception that he promised he could re-set the system not to show pending service A if I replace the bulb for the amount mentioned above. I am sorry I do not think that this is the proper way of doing business on the first place and secondly be considered of the time of the customers do not waste my time and try to be helpful. More

Excellent experience due to Paul Karkenny. Words to describe Paul Karkenny - professional, honest, friendly, helpful, knowledgeable, informative and kind. I could go on !!! Paul is truly an ass Words to describe Paul Karkenny - professional, honest, friendly, helpful, knowledgeable, informative and kind. I could go on !!! Paul is truly an asset to Mercedes-Benz of Princeton. More

service B Paul has been really helpful, he explained every single thing what needs to replace and checked.He knows alot about cars .He is a great service rep. Paul has been really helpful, he explained every single thing what needs to replace and checked.He knows alot about cars .He is a great service rep. More

Excellent As always the service was excellent. Paul Karkenny was very professional, most helpful and dedicated to customer service!!! I would recommend Mercedes As always the service was excellent. Paul Karkenny was very professional, most helpful and dedicated to customer service!!! I would recommend Mercedes Benz of Princeton to anyone in the area! More

Paul Karkenny was the best! Professional and empathetic . Excellent professionals at all positoons. Alex was a wonderful very expert seasoned sales person. An excellent representive of the dealership. Paul wa Excellent professionals at all positoons. Alex was a wonderful very expert seasoned sales person. An excellent representive of the dealership. Paul was an expert polished service rep with superb knowledge. The dealership should be very appreciative of such fine character representive of the organization. More

For B Service Informative and explained the work in detail gave cost and time estimates, I would recommend Paul Karkenny and will request him for future service Informative and explained the work in detail gave cost and time estimates, I would recommend Paul Karkenny and will request him for future service appointments. More

professional, very informative I was given the utmost treatment by Paul and he kept me informed as to what was going on. I would highly recommend him to all my friends. I was given the utmost treatment by Paul and he kept me informed as to what was going on. I would highly recommend him to all my friends. More

Mr. Paul E. Karkenny Mr. Karkenny was very proficient and hospitable during my time at the establishment. I found him to be efficient and well versed in his profession. Mr. Karkenny was very proficient and hospitable during my time at the establishment. I found him to be efficient and well versed in his profession. More