Mercedes-Benz of Princeton - Service Center | Page 121

Great service experience I went in for my first service of my GLE 350, though I walked in a bit late they accommodated my request and delivered back the car the same day eveni I went in for my first service of my GLE 350, though I walked in a bit late they accommodated my request and delivered back the car the same day evening.. They were also courteous to ask me if I needed a spare car during this time.. Thank you MB Princeton team ! You are a great team ! More

efficient My Mercedes wasn't bought at the agency, but the service manager worked with me to get the best outcome. Everyone I spoke with was courteous and fri My Mercedes wasn't bought at the agency, but the service manager worked with me to get the best outcome. Everyone I spoke with was courteous and friendly. More

Mercedes Service. Mercedes-Benz of Princton will be my number one spot for car shopping. My Service advisor Mr. McCoy was aswome! it was very easy and fast. Mercedes-Benz of Princton will be my number one spot for car shopping. My Service advisor Mr. McCoy was aswome! it was very easy and fast. More

Linda was very proactive and polite in her estimate and follow up after the car was serviced. Loaner car is a life saver for a single car family. follow up after the car was serviced. Loaner car is a life saver for a single car family. More

Reception at service was hurried, polite but hurried. Loaner was perfect ( new, clean ) but mileage on loaner was more than indicated on paperwork so i was worried id have to answer for it. Receive initi Loaner was perfect ( new, clean ) but mileage on loaner was more than indicated on paperwork so i was worried id have to answer for it. Receive initial phone call from service the following day conveying to me what service was to be performed. Received another call that evening at 5 pm stating work was performed and my car was ready to be picked up. I stated that i was 90 minutes from you and currently at my business and could not possibly make it on time, was asked to be there in the morning and i again replied not possible as i have a business that requires my attention but could be there by 1:30 pm. The person on the phone, while courteous, was put off by my scheduling but consented. Arrived at 1:30 pm was greeted by service reception( different person from drip off ) paperwork complete, handed loaner keys over, was given my keys and told my car was out front. It wasnt, but was eventually located and driven to us out front. We requested someone familiar with the CarPlay function to make certain it worked properly, The young man was knowledgeable and after getting it to finally work admitted there seems to be a software issue. Not wanting to waste time and leave the car, i accepted it and drove off. Now i fully understand the difficulties in software compatibility, but i lease a Mercedes expecting perfection to be a matter of degree and not an attempt. I am in no way disappointed and look forward to a long relationship with my salesman and the Princeton dealership and service. This long winded explanation is not an attack but a constructive criticism of my recent experience. I own a business and i understand the complexities involved. Thank you in advance for addressing this and again its not a major contention but something that needs a bit of attention. Thanks again. More

Dashboard LCD issue Within 15 minutes I was provided a solution to my problem without having to go to the dealer or schedule an appointment. Best service that I have ever Within 15 minutes I was provided a solution to my problem without having to go to the dealer or schedule an appointment. Best service that I have ever received from a dealership. More

The Best As soon as my "auxiliary battery malfunction" message came on, I called and was put in right away. Your wonderful Paul explained everything to me, ga As soon as my "auxiliary battery malfunction" message came on, I called and was put in right away. Your wonderful Paul explained everything to me, gave me hints to keep it from happening again, and had me driving away in a spotless car within a few hours. More

This issue was fixed after the third attempts. This is the first time I interacted with Paul, he was very helpful in fixing the problem. Really appreciate it. the first time I interacted with Paul, he was very helpful in fixing the problem. Really appreciate it. More

Excellent Service! Paul E. Karkenny is an excellent Service Consultant, and he always takes good care of my vehicles. Of course, it is better to purchase new cars from Paul E. Karkenny is an excellent Service Consultant, and he always takes good care of my vehicles. Of course, it is better to purchase new cars from this dealership. I have already purchased 4 new Benz cars from this dealership since 2007. More

Great sevice Side mirror had to be repaired. Paul was my service person. Because of him I was able to wait for the repair and didn't need to take a loaner. I wa Side mirror had to be repaired. Paul was my service person. Because of him I was able to wait for the repair and didn't need to take a loaner. I was very satisfied! More