Mercedes-Benz of Princeton

Could not have asked for better service! Thank you Arno! Arno did a great job. Securing my vehicle and kept me up to date on delivery. He made the process very smooth and easy! When I showed up he had eve Arno did a great job. Securing my vehicle and kept me up to date on delivery. He made the process very smooth and easy! When I showed up he had everything ready for me. No all day process which as been my past experiences with other dealerships. Will definitely recommend Arno to friends and family. More

Just a routine "B" service.. Car was ready within a couple hours, freshly washed. Smooth and easy. Service advisor (Brian) and the front desk folks were great. couple hours, freshly washed. Smooth and easy. Service advisor (Brian) and the front desk folks were great. More

Brian McCoy simply the best. Brian makes sure everything is explained and the reasons for why the dealership suggest the repairs or service needed. He is a true asset to the company. Thanks. is explained and the reasons for why the dealership suggest the repairs or service needed. He is a true asset to the company. Thanks. More

I had a great experience at Princeton Mercedes. Arno provided exception service and was very easy and efficient to work with. He made me feel comfortable and was able to put a deal together that met my provided exception service and was very easy and efficient to work with. He made me feel comfortable and was able to put a deal together that met my needs completely. More

Satisfied with the workmanship and my advisor. Was also informed of added service that should be performed on my vehicle as soon as possible to prevent unwanted repairs. informed of added service that should be performed on my vehicle as soon as possible to prevent unwanted repairs. More

Always professional and courteous. Great service. Do what's necessary to get it right. Even though it's out of the way, I still take my car there for service. Thanks. what's necessary to get it right. Even though it's out of the way, I still take my car there for service. Thanks. More

Richard was very helpful in making us familiar with the car. The entire process was executed in very professional manner in shortest possible time. Thanks. car. The entire process was executed in very professional manner in shortest possible time. Thanks. More

Since 8/13/18 I visited the shop 5 times for the same recurrent problem of flat tire on the same right front side. Despite never needing to replace a tire in my life before being a careful driver, since recurrent problem of flat tire on the same right front side. Despite never needing to replace a tire in my life before being a careful driver, since this problem started the service advisor at this dealership told me I have to be more careful and had to replace the tire repeatedly. I asked to check if there is any other problem as it made no sense to me but each time I was told it was probably just a pothole! Also despite being an emergency and a safety concern, the service department seemed to never have a loaner car, except if I book it weeks in advance Overall I ended up spending thousands of dollars only in the past two years on fixing the same problem over and over. Last week I had the same issue again and finally the service advisor found a crack in the wheel itself and a small leak in the same right front tire both cost me $876. When I asked him if he thought that was the reason behind the vulnerability of the same side and repeated issue he said yeah it probably was and that lead to those damages. I asked then to speak with the manager who explained to me that he reviewed my file and he disagreed that those issues were related, and declined my request to end the lease term and reimburse me for my losses. I got a third party advisor from a local tire shop who confirmed that this is very unusual unless for drift drivers and I am surely not one. I would describe my experience with Mercedes Benz of Princeton to be disappointing and inconvenient. I feel unsafe driving the car and I can’t wait to end the lease More

The service was really good and they took really good care of me and my needs and they were really helpful with the questions and concerns I had, overall it was a good experience buying my car there. care of me and my needs and they were really helpful with the questions and concerns I had, overall it was a good experience buying my car there. More

If you want a great luxury auto purchase experience go to MB of Princeton‼️ The vehicle was certified pre owned and was like new when delivered... MB of Princeton‼️ The vehicle was certified pre owned and was like new when delivered... More