Mercedes-Benz of Northlake

Our experience started with a purchase of a brand new 2013 gl450 in September 2013. We were happy with our initial experience and purchase. We unfortunately ran into a few roadblocks when my car had to 2013 gl450 in September 2013. We were happy with our initial experience and purchase. We unfortunately ran into a few roadblocks when my car had to go into service 4 times by December. This was not the fault of the dealship, it was a manufacturer problem. Mercedes Benz of Northlake was quick in getting our vehicle serviced. They provided us with wonderful loaner vehicles while our car was in service. After the 4th service we decided that it would be in our best interest to replace this vehicle. Mercedes Benz of Northlake did everything possible to make this happen. We ended up replacing our car with a 2014 gl450. We cannot say enough about the pleasantry of all that were involved with this process. There was not any ill will, need for legal council, screaming arguments, or disappointments. Everyone from Chad Woods, to Taylor and Kelly in service, to general managers were pleasant and meet all of our needs. Thank you Northlake for making an uncomfortable situation manageable. We've purchased 4 cars from the Hendricks dealerships, and will continue to do so in the future. More

First, the Hendrick dealerships are a cut above the rest. I've purchased four vehicles from them over the years (2 Lexus and 2 Mercedes) and found the experience in both Sales and Service to be outstanding. I've purchased four vehicles from them over the years (2 Lexus and 2 Mercedes) and found the experience in both Sales and Service to be outstanding. Most recently, I have converted to the Mercedes brand, buying my wife a GL450 and my daughter a GLK350. The guys at Northlake couldn't be any more helpful or accomodating. Rob Bacharach is probably the best car salesman that I've worked with, and I've puchased a lot of cars over the years. His follow up, and follow through on commitments, has been outstanding. He also jumps in whenever needed on miscellaneous service issues or requests that I might have. In short, he takes ownership and treats the sale as a long term relationship - exactly how it should be. Rob is backed up by the General Manager - Brian Porta, who is also a stand-up guy. Brian has jumped in to help me out on a few occassions with sales and/or service, when most GM's wouldn't. Again, Brian treats the relationship like a long-term deal, and goes the extra mile to ensure customer satisfaction. Last, but not least, are the service guys...Taylor Martino (Service Advisor) and Kelly Purser (Service Manager). These guys are simply the best, and I can't say enough good things about them. They have done everything in their power to accomodate my schedule and service needs for my family's vehicles. It's clear to me that Hendrick takes great pride and care in selecting its sales and service teams. They've certainly picked a winning group at Northlake - I'll continue to be a loyal customer for years to come. More

Rob did an outstanding job of chasing inventory in an effort to satisfy our exact requirements. He made the process essentially seamless for me as his customer and he exceeded our expectations through ou effort to satisfy our exact requirements. He made the process essentially seamless for me as his customer and he exceeded our expectations through out the process. More

customer service by Demarco made me purchase a vehicle. He truly go out of his way to show you that he cares. I will come back for an upgrade in 2 years He truly go out of his way to show you that he cares. I will come back for an upgrade in 2 years More

I had a very positive experience working with Chad Woods. He was professional and a pleasure to work with. Even though they are 2 1/2 hrs. away, I would go back there vs. my local dealer to purchase anothe He was professional and a pleasure to work with. Even though they are 2 1/2 hrs. away, I would go back there vs. my local dealer to purchase another car. More