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Mercedes-Benz of Northlake
Charlotte, NC
517 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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517 Reviews of Mercedes-Benz of Northlake
January 08, 2014
I felt welcome the minute I walked through the doors at the dealership. The receptionist greeted me and immediately introduced me to a saleman. The saleman was very knowleldgeable and was not forceful in the dealership. The receptionist greeted me and immediately introduced me to a saleman. The saleman was very knowleldgeable and was not forceful in trying to make me purchase the vehicle. The saleman answered all my questions and made me feel that I made a great purchase. I drove the car over 600 miles immediately and it performed wonderfully. When it is time for me to purchase another Mercedes-Benz, I will consider Northlake as my first choice. More
by prestondantzler
Employees Worked With
Rob Bacharach
January 06, 2014
Personally do not prefer buying at dealerships, but experience at Mercedes-Benz of Northlake changed that opinion. Most outstanding part of experience was the sales person, DeMarco Crump. He demonstrat experience at Mercedes-Benz of Northlake changed that opinion. Most outstanding part of experience was the sales person, DeMarco Crump. He demonstrated full knowledge of the car (used E350 wagon), answered all of my questions, and went out of his way to demonstrate various options on the car. Most of the paper work was handled via e-mail, thus saving time purchasing the car. DeMarco followed up with phone calls, etc to see how I was enjoying the car, and if there were any questions he could assist with. Very impressive in today's market, where most car sales are pressured and hurried. More
by KMNIII
Employees Worked With
DeMarco Crump
January 06, 2014
Clint and Rob were amazing in all areas and made you feel you were family. Great experience from start to finish. i will always call on them for all my future needs. you were family. Great experience from start to finish. i will always call on them for all my future needs. More
by markgolf
Employees Worked With
Rob Bacharach
December 30, 2013
One day my nephew and I went to Mercedes-Benz of Northlake to JUST look around. His love for foreign cars is really what prompted me to even stop! Upon arrival, we were approached by a friendly yo Northlake to JUST look around. His love for foreign cars is really what prompted me to even stop! Upon arrival, we were approached by a friendly young lady named Alexis Greene. Alexis and my nephew did most of the talking as I looked around trying to figure out the difference between the different models and makes...lol. Alexis (and my nephew) was very helpful and most impressive, she knew her stuff. After reviewing my options, I shared that I wasn't ready purchase but I would let her know when I was ready to make a deal. Five months later, I showed up unexpectedly and found Alexis. I shared with her that I was ready to purchase! She was great! I found the car that I liked and drove away with it the same day! It was that simple. She was a joy to work with. I also appreciate her follow-up contacts to make sure that all is well. The customer service and environment is just as "TOP OF THE LINE" as the Benz itself! Peace ~ DConn More
by DConn
Employees Worked With
Alexis Greene
December 21, 2013
Best overall experience purchasing a car. Thanks to the entire team at Hendricks Mercedes Benz Northlake. Rob went out of his way to find us the exact model,color, and features we asked for. entire team at Hendricks Mercedes Benz Northlake. Rob went out of his way to find us the exact model,color, and features we asked for. More
by Dbusko
Employees Worked With
Rob Bacharach
December 18, 2013
Experience with dealership and Sales person (Rob Bacharach) was the best experience I have had. I am usually that person that hates buying a car ebcasue of what you expect to deal with when communic Bacharach) was the best experience I have had. I am usually that person that hates buying a car ebcasue of what you expect to deal with when communicating with a dealership. Rob and Mercedez Benx of Northlake was extremely pleasant to deal with, price was really good and overall was a no hassle deal. Great salesmanship to say the least. More
by gbackos
Employees Worked With
Rob Bacharach
December 11, 2013
We just bought a new GLK 350 and were very pleased with the overall experience! We actually went to just test drive the vehicle, but ended up trading in our Acura for the new MB. Alexis worked with us fo the overall experience! We actually went to just test drive the vehicle, but ended up trading in our Acura for the new MB. Alexis worked with us for the majority of the time and she was so professional, but at the same time personal that the car buying experience was truly a painless one! Matt in the Finance Department handled our transaction efficiently and was also very personable yet completely professional. More
by GigiH
Employees Worked With
Matthew Derenthal, Jonathan Moody, Alexis Greene
December 03, 2013
I was very happy with the time that the sales and finance crew spent to walk me through my purchase (I kept them there till after 9PM on a Friday). The respect and attention that they paid to me, as well as crew spent to walk me through my purchase (I kept them there till after 9PM on a Friday). The respect and attention that they paid to me, as well as other customers on a few follow up visits did not seem to differ from one to the other. Basically the person with the entry level Mercedes was treated no different than the guy buying the most expensive top of the line Mercedes. The facilities were extrememly clean with a high attention to detail. While I was there I even noticed an employee polishing the push panels located on the doors. Overall a great experience, and I was very happy with the level of detail that Garret went into along with his product knowledge. More
by seanep1
Employees Worked With
Garrett McMullen
November 06, 2013
We were very pleased with both chad and mike . There professionalism and friendliness showed through the buying process of our E 350 and beyond. I would tell anyone about our experience at your dealersh professionalism and friendliness showed through the buying process of our E 350 and beyond. I would tell anyone about our experience at your dealership. Thank you Paula & Dennis Demastrie More
by hddenny
Employees Worked With
Chad Woods
