Mercedes-Benz of Northlake

I always take my car to Mercedes of Northlake for service. Everyone is friendly and professional. They are top notch, and Christian makes sure I understand any work which has been done or needs to be service. Everyone is friendly and professional. They are top notch, and Christian makes sure I understand any work which has been done or needs to be done in the future. Thank you for everything you do! More

During my visit, I encountered an issue with my husband’s vehicle. As we were out of town, I sought assistance at this location, which is not my usual choice for service. Regrettably, my interaction with the vehicle. As we were out of town, I sought assistance at this location, which is not my usual choice for service. Regrettably, my interaction with the service manager, Mr. Crump, was less than satisfactory. His demeanor was quite unpleasant, and I felt uncomfortable due to his inappropriate comments about my appearance, specifically regarding my shirt. When I mentioned that I was married, his response—“he’s one lucky man”—was not only unprofessional but made me feel out of place. I came to your establishment with the expectation of receiving quality service for my vehicle, not to face discomfort or unsolicited remarks. I believe that customer service should prioritize respect and professionalism, and I hope you can address this matter to ensure a more positive experience for future customers. More

My MB salespeople in NC are Mr. Bradley Coppola and Mr. Michael Martin. Both these young gentlemen are professional and fit the high level of the Mercedes-Benz environment. All Fi Bradley Coppola and Mr. Michael Martin. Both these young gentlemen are professional and fit the high level of the Mercedes-Benz environment. All Five Stars. More

I came in and worked with Tariq Metwally on purchasing my dream car the C63s AMG, it was nothing but an amazing and easy experience, he had everything ready for me when I came in after we had spoked on the p dream car the C63s AMG, it was nothing but an amazing and easy experience, he had everything ready for me when I came in after we had spoked on the phone and made the process even quicker and easier. He gave me the best offer I can find and always kept up with me on any updates, I also worked with Michael Masotti, he did everything he can to help me out and explained all of the warranties I can get and how simple it is to take advantage of it, if you are looking for an easy process to purchase a car. and to get the smoothest process done go to Tariq Metwally and Michael Masotti cant stress it enough!! More

We were very appreciative of the dealership squeezing us in for service at the last minute on a Friday morning. We travelled hundreds of miles from up east with almost no air conditioning with a return trip in for service at the last minute on a Friday morning. We travelled hundreds of miles from up east with almost no air conditioning with a return trip coming in two days. Kelley Murchie was kind, understanding and above all, professional in assisting us with the necessary service and advice for our vehicle. We are extremely grateful for her service. More

Darren Barnes is one of the nicest and most genuine salespeople I have ever encountered. I have bought a few cars and he’s the only person I’ve ever seen show a genuine interest in my needs. Thank you salespeople I have ever encountered. I have bought a few cars and he’s the only person I’ve ever seen show a genuine interest in my needs. Thank you Darren! More

Kelly M. And Jeremy W. In the service dept. are on cue with answering any questions.. service issues.. and will give you 1 on 1 time you deserve. It’s the onl And Jeremy W. In the service dept. are on cue with answering any questions.. service issues.. and will give you 1 on 1 time you deserve. It’s the only Mercedes dealership for me. Dave S. Mooresville. More

Terrance in parts is always a great help makes my parts buying experience easy and fast buying experience easy and fast More

It was a pleasure working with Bradley Coppola. He made the whole process with easy and simple. I had a great experience. He made the whole process with easy and simple. I had a great experience. More

Johnny in parts is exceptional. Would recommend anyone to them rather than any other Mercedes dealership around. Johnny has been super helpful to get me anything I need. Not only ca Would recommend anyone to them rather than any other Mercedes dealership around. Johnny has been super helpful to get me anything I need. Not only cares about you but also getting what you need in a timely manner. More