Mercedes-Benz of Northlake

I can't give remarks high enough to attest to the exceptional experience we had at Mercedes Benz of North Lake. I would like to just mention that we took our 3 year old daughter with us who at times exceptional experience we had at Mercedes Benz of North Lake. I would like to just mention that we took our 3 year old daughter with us who at times can be quite "spirited", and even she enjoyed her time there and was totally doted on by the staff. From the time we walked in the door and met Chad we were treated with a sencere concern for our needs. Chad took his time to go over our questions and concerns and was completely "no pressure". In fact I would say that the experience was not one in which we felt like they were trying to sell us a vehicle to meet a quota, but were offering us an opportunity to take away one less worry with regards to our vehicular needs. Even the finance manager, Mike, was absolutely fantastic. You would think that the financing would be the most daunting part of the experience, but again he took his time and made sure that we were comfortable. We also met the GM, Brian. Very personable! Very Pleasant! Then to add icing on the cake we were able to pick out gifts from their gift shop just as a thankyou for purchasing from Northlake. Let me just say that we have purchased vehicles in the past,including 2 other Mercedes, and not one of those experiences have come close. If their point was to increase word of mouth and make life long customers then mission accomplished. More

Jim Cochran was great to work with and he also provided great follow up. Jim Bennett was also very helpful on the day if delivery and really knows his stuff. Would recommend! iPad delivery was really co great follow up. Jim Bennett was also very helpful on the day if delivery and really knows his stuff. Would recommend! iPad delivery was really cool. More

This is the third time I’ve purchased a Mercedes Benz (the first in New York and the second in Florida) and this was by far the easiest and most pleasant experience. I had been searching the inventory (the first in New York and the second in Florida) and this was by far the easiest and most pleasant experience. I had been searching the inventory lists online for Mercedes dealers from Myrtle Beach to Raleigh and from Wilmington to Charlotte. I had been back and forth with a few dealers with little success. Then I noticed the GL-450 at North Lake and sent an inquiry through the website. I quickly heard back from Ashley Benton offering to be my concierge. We worked out a day and time for me to see the vehicle. My wife and I arrived at the North Lake Dealership and everything was prepared. We were assigned Chad Woods as our client advisor. Chad was great. Very personable and knowledgeable about the brand and the specific vehicle. We enjoyed the test ride and decided to make an offer on the vehicle. The negotiations went well and we decided to purchase the vehicle. We also mentioned that we were preapproved for financing through my wife’s credit union at a very good rate. Chad introduced us to Finance Manager Mike Mihoch (another personable and knowledgeable individual) and he was able to beat the rate we had previously set up. The entire buying experience was terrific. We have now owned the vehicle for 3 months and Chad has followed up with us numerous times. And we appreciate his continued attention to our satisfaction. We’re considering purchasing another Mercedes in mid 2014 and will definitely go to Northlake first. More

Chad Woods provided excellent service in helping me find a suitable Mercedes Benz for my parents. I appreciated his expertise & feedback in answering all of my questions.???? a suitable Mercedes Benz for my parents. I appreciated his expertise & feedback in answering all of my questions.???? More

I went to this dealership after receiving a flier regarding a buy back promotion on my lease. I could not attend the day the event was scheduled, so went a few days early - just in case - and asked regarding a buy back promotion on my lease. I could not attend the day the event was scheduled, so went a few days early - just in case - and asked a few questions. I left a few hours later with a new 2014 GLK 350 (my 2nd one!). John answered my questions and offered options that allowed me to upgrade and get into another lease with Mercedes. Overall this is my 4th lease with Mercedes Benz - and this experience has been the best! More

I was in the market to purchase a new vehicle and decided it would be better for me to call around to several dealerships to find the best deal possible. I had a great experience with Chad Woods at Mercedes it would be better for me to call around to several dealerships to find the best deal possible. I had a great experience with Chad Woods at Mercedes Benz of Northlake over the phone. He was very responsive to my questions, provided all of the detailed information that I needed in advance of me going to the actual dealership which included photos and descriptions of the vehicles. Chad was very personable. I felt like I knew him for quite some time even though we had never met in person. He made my experience very easy. I travelled over 10 hours to pick up my new vehicle. To my surprise, everything was ready and waiting when I got there. They even rolled out the red carpet treatment for my family and I. I would definitely recommend this dealership to anyone who is in the market to purchase a vehicle. More

My entire experience from beginning to end was made pleasant by my sales consultant Alexis Greene. Buying a car is not a easy task but Alexis worked with me to insure that I was getting the car that I pleasant by my sales consultant Alexis Greene. Buying a car is not a easy task but Alexis worked with me to insure that I was getting the car that I wanted and that I would be truly satisfied with my purchase. More