Mercedes-Benz of Northlake

My best car buying experience ever. The staff is extremely professional, welcoming and friendly. My salesperson, Chad, is fabulous and above all so very helpful with everything before during and af extremely professional, welcoming and friendly. My salesperson, Chad, is fabulous and above all so very helpful with everything before during and after the sale. The facility is also very beautiful, inviting and comfortable. Will come here for my next vehicle without hesitation. More

I was thrilled when the Huntersville Mercedes Benz deaiership opened and could not be more pleased with the service and support I have received. I have been a Mercedes owner since 1986. In 2013 I be deaiership opened and could not be more pleased with the service and support I have received. I have been a Mercedes owner since 1986. In 2013 I began my search for a new Mercedes (wanted a used one with low mileage) and had the pleasure of working with Rob Bacharach. Rob has been most attentive in providing guidance and finding the vehicle that will fit my current life style at my age. He would email me with pictures of cars that were candidates for me and, although I kept changing my mind as to what Mercedes model I really wanted/needed, he continued to aggressively pursue finding one that I would be happy with, would enjoy, and would be safe in. In November he found the right one. The sale was very professionally handled.....fact driven without emotion. Since that point in time Rob has reached out to me to ensure the car is working properly and promptly follows up on any questions/requests that I have. As you get older change becomes more difficult but I can honestly say this was a very seamless/painless process. Many thanks to Rob for his exemplary support. More

Chad Woods made the experience of buying my new car great. No stress. I felt like family. I would recommend him to everyone. I will return to the dealership for my next purchase. great. No stress. I felt like family. I would recommend him to everyone. I will return to the dealership for my next purchase. More

Jim was great to deal with and the entire sales process was very pleasant and there was absolutely no pressure. My impression of Jim and the entire team I met was a favorable one. Everyone was professional was very pleasant and there was absolutely no pressure. My impression of Jim and the entire team I met was a favorable one. Everyone was professional and I would highly recommend this dealership if you are in the market for a M-B. More

I initially visited this dealership in late 2012. I was I initially visited this dealership in late 2012. I was browsing vehicles while getting my car serviced. I was assisted by Rob Bacharach. He was so I initially visited this dealership in late 2012. I was browsing vehicles while getting my car serviced. I was assisted by Rob Bacharach. He was so kind and patient. Answered my questions in detail and showed me several vehicles. This despite the fact I made it clear I was not in the market to make a purchase anytime soon. I spoke with Rob a few times by phone over the next several months. I again visited the dealership Summer of 2013, again I found Rob to be helpful. He had that perfect balance of wanting to help with decisions and be informative with out being "pushy". He availed himself to me on several occasions without any guarantee of a sale. Needless to say when I was ready to make a purchase I did call Rob. As expected he did all he could to make the process go smoothly and efficiently. He and the dealership worked with me on all aspects of the buying process and I walked away completely satisfied. I would definitely recommend this dealership and Rob Bacharach. In edition to Rob I was assisted in learning all about my new vehicle by Jamal who was also thorough and patient. Taylor in service also did a great job. I must say everyone at the dealership was awesome. More

We were very pleased with our experience at Hendricks Mercedes-Benz of North Lake. They were all very nice and professional, from the ladies who greeted us at the front door to the man who explained all Mercedes-Benz of North Lake. They were all very nice and professional, from the ladies who greeted us at the front door to the man who explained all the features of our new car. Brad Comfort was our salesman. He was very personable and knew his product. He was also very helpful in assisting us in getting our new NC Drivers Licenses. He went above and beyond to assist us in every aspect of our purchase. Thank you Brad! We had a very pleasant experience at the dealership and look forward to coming back in the future! Thank you! More

I was very satisfied with the expertise and professional approach Ms Greene displayed during our transaction. Her ability to answer my questions and concerns made my decision that much easier to make. Tha approach Ms Greene displayed during our transaction. Her ability to answer my questions and concerns made my decision that much easier to make. Thank you Alexis More