Mercedes-Benz of Northlake

Brought my GLE350 in for routine service. We're vacationing this summer and brought our GLE350 in for regular service, oil change, etc. Service was performed quickly and vehicle software was u We're vacationing this summer and brought our GLE350 in for regular service, oil change, etc. Service was performed quickly and vehicle software was updated. My service advisor - Michael Stanwyck kept me regularly updated. Waiting area was really clean and quiet. Upon completion of the work, the car was cleaned and returned - ready to go. All in, a great experience, no issue or problems. Highly recommended. More

Nothing but the best. Hendricks Mercedes Northlake is truly a class act. I know I'm not their only customer but my guy Colton makes me feel that way. From the initial call to schedule an appointment to t truly a class act. I know I'm not their only customer but my guy Colton makes me feel that way. From the initial call to schedule an appointment to the pickup they are real professionals throughout the service department. More

This was my first time to this dealership and I was treated as if I had been going there forever. Everyone was so friendly and helpful and I will be back. treated as if I had been going there forever. Everyone was so friendly and helpful and I will be back. More

Bradley was great and really helped me to get to the price point I needed .I would recommend him to my friends and relatives too. price point I needed .I would recommend him to my friends and relatives too. More

Why don't they call back? How do you know a service department is charging way too much money? Try to schedule an appointment online and see if anyone cares enough to call you How do you know a service department is charging way too much money? Try to schedule an appointment online and see if anyone cares enough to call you back. I have tried multiple times, and was told someone from the service department would call me "as soon as possible" to schedule service. Apparently they are doing very well at MB Northlake, and don't want my business! The old adage is true, screw me once shame on you, screw me twice shame on me. If you love irony as much as me, I've received mailers and emails from MB Northlake telling me my service is overdue! Time to go somewhere else. More

Terrible Customer Service The service rep (Demarco) was so disrespectful and could not care less about what I was trying to explain to him about the issue I was having. His dem The service rep (Demarco) was so disrespectful and could not care less about what I was trying to explain to him about the issue I was having. His demeanor was not that of any Mercedes Service Rep that I have ever experienced. Just down right RUDE! I will not be returning to this dealership. (EVER). More

Sales Rep Bradley Coppola was very attentive to what we were looking for in a vehicle. He was patient, conscientious and accommodating. We leased 350 GLE were looking for in a vehicle. He was patient, conscientious and accommodating. We leased 350 GLE More

Al is the best! He delivers all of our BMW parts on time and always with a smile and positive attitude! Thank you for all you do Al. and always with a smile and positive attitude! Thank you for all you do Al. More

Prompt service, Bradley was helpful in assisting in my purchase &!he did a great job finalizing the paperwork which did not take long at all . The truck was clean and looked great when I picked it up . Hu purchase &!he did a great job finalizing the paperwork which did not take long at all . The truck was clean and looked great when I picked it up . Huge thanks to all involved getting the truck ready . It was an easy and excellent experience. More

I recently purchased a C 300 Mercedes Benz from Mercedes Benz of Northlake and was extremely impressed with the full support and service from each person that I encountered. My Sales Consultant Jonathan Moo Benz of Northlake and was extremely impressed with the full support and service from each person that I encountered. My Sales Consultant Jonathan Moody made my car buying experience pleasurable and it helped that Zah'rea was knowledgeable about all the features that my new vehicle had to offer because I was not. I highly recommend Mercedes Benz of Northlake if you are in the Market for great service and a new car. More