Mercedes-Benz of Lubbock

Minor repair done quickly and efficiently I called for information about my repair and had to leave name and number. My call was returned within a few minutes. I was told to bring my vehicle i I called for information about my repair and had to leave name and number. My call was returned within a few minutes. I was told to bring my vehicle in. When I arrived I was helped immediately. My minor repair was completed while I waited . That took a short time. My vehicle was also washed. This is typical of each time I have gone in for any service. More

Absolute positivity! My 2018 GLA 250 came due for the Service A (10,000 mile) maintenance check. I contacted Alderson and let them know that I live and work for a public s My 2018 GLA 250 came due for the Service A (10,000 mile) maintenance check. I contacted Alderson and let them know that I live and work for a public school district approximately 140 miles from Lubbock. I explained that I would find it difficult to make it to Lubbock to get the necessary maintenance completed without needing to take a day off. Rather than cause any inconvenience for me, Alderson sent a driver with a loaner vehicle (also a 2018 GLA 250) for me to use while they completed the scheduled maintenance on my vehicle. There were no questions asked and I truly felt they were happy to do it! I have had nothing but positive interactions and communications with every employee I have been in contact with from Alderson beginning with my initial interest in owning a Mercedes, the price negotiation and contract agreement, through the Service A maintenance I have recently received. Five-Star treatment at its best!! More

Flat on the way out of town. Monte Ebeling has taken care of our service for 3 years and always made my repair experience expectations first priority. I appreciate knowing that ou Monte Ebeling has taken care of our service for 3 years and always made my repair experience expectations first priority. I appreciate knowing that our vehicle is in good hands when he services and repairs, but also that my wife is treated with respect and has a vehicle waiting. We are both professionals and business owners with very tight schedules. Monte and other staff at Alderson always treat us very well. More

Service Experience Yesterday I took my MB in to have a -wheel alignment done and got to meet Monte Ebeling. He was very kind and helpful, making sure I was comfortable Yesterday I took my MB in to have a -wheel alignment done and got to meet Monte Ebeling. He was very kind and helpful, making sure I was comfortable in the waiting area, offered transportation so I wouldn't have to wait at the dealership at all, and checked on me several times to keep me informed of their progress. The charges were exactly what he said they would be. Aside from the repairs taking longer than I (or he) expected, my overall experience there (my first) was very good. Dan from Plainview More

Purchase of AMG GLE 43 Enjoyed test driving a vehicle like we purchased. Russell Ford was very helpful in making sure we got the vehicle we wanted by actually comparing opti Enjoyed test driving a vehicle like we purchased. Russell Ford was very helpful in making sure we got the vehicle we wanted by actually comparing options of each vehicle. According to window stickers. Wheel types, added options, etc. Loving our new AMG GLE 43. More

Excellent Customer Service I would just like to say that Mr. Russell Ford showed true professionalism in selling me the car that I wanted and taking the time to explain the feat I would just like to say that Mr. Russell Ford showed true professionalism in selling me the car that I wanted and taking the time to explain the features of the car. I will definitely recommend your dealership and Russell to all my friends and family. We are very happy with the car and your service. Thank you, George L. Rousset More

Fantastic, Luxury Experience! Omar Hernandez was knowledgable about the vehicles and was great to work with. He made my car buying experience fun and pressureless. Crystal Marquez Omar Hernandez was knowledgable about the vehicles and was great to work with. He made my car buying experience fun and pressureless. Crystal Marquez was very professional and thorough with the financing of the vehicle. She made a lasting impression on me. More

Very good experience Tyler went above and beyond to help and make sure I was happy. Couldn’t have been a better experience at the Alderson Lubbock dealership. Tyler went above and beyond to help and make sure I was happy. Couldn’t have been a better experience at the Alderson Lubbock dealership. More

Very good Expect you to be there without asking you. Most important is call you to let you know your car is ready. Of course friendly is important too. Expect you to be there without asking you. Most important is call you to let you know your car is ready. Of course friendly is important too. More

STELLAR customer service We have about a 12 year history with Alderson's in Lubbock, Texas.... 2 consecutive leases of BMW vehicles and Alderson's has been servicing our 2011 We have about a 12 year history with Alderson's in Lubbock, Texas.... 2 consecutive leases of BMW vehicles and Alderson's has been servicing our 2011 BluTec Mercedes for 7 years. The service department headed up by Monte Ebeling is superb! We do not live in Lubbock and there is no Mercedes or BMW dealership in San Angelo so Monte arranges for our vehicles to be brought to Lubbock for service. We are provided with a comparable loaner vehicle and when service is complete our vehicle is brought back to us. The charge for this is MORE than reasonable and enables us to drive a vehicle that would otherwise be impossible due to our busy schedules and the inability to travel for service appointments. We plan on driving up in the near future to look at new Mercedes vehicles. We love Alderson's! More