Mercedes-Benz of Lubbock

Excellent service I loved everything about the process of buying my first Mercedes from Alderson. My mom has been a long time customer and they have always treated her I loved everything about the process of buying my first Mercedes from Alderson. My mom has been a long time customer and they have always treated her well. Crystal Marquez did an incredible job in assisting me and making the process simple and easy. I'm so happy I chose Alderson! More

Worst Dealer in Lubbock We went to Alderson twice to look for a used BMW or Mercedes to purchase. The first time we went, the salesman hardly paid any attention to us. When w We went to Alderson twice to look for a used BMW or Mercedes to purchase. The first time we went, the salesman hardly paid any attention to us. When we finally tracked someone down, they told us they would call when some vehicles would be ready (apparently they were being detailed). We waited 5 days for a call and received nothing. So, we called them back and the BMW we were interested in (that they had told us wasn't available yet) had sold, but they were still waiting on these other vehicles to be ready. We went to Alderson's the next day and the cars were still not ready and the bored salesman said "he would call us." After receiving such horrible service, we found several dealers in the Dallas area that were much nicer and Auto America in Grand Prairie found us a car overnight. We flew to Dallas, bought the car, and drove back to Lubbock. I don't know what is wrong with the people at Alderson's, but I will never consider going to them again. There are too many car dealers in Texas to waste your time on a small town dealer that apparently only caters to a certain "type" of client. More

None of thing they promise including appointment time, closing title, loaner car. I hope that I am the only one. Owner have not called yet closing title, loaner car. I hope that I am the only one. Owner have not called yet More