Mercedes-Benz of Lubbock

great customer service Monty Ebeling always takes care of me. I live in Amarillo, but would not take my car to anyone else. The waiting room is comfortable, and I can work w Monty Ebeling always takes care of me. I live in Amarillo, but would not take my car to anyone else. The waiting room is comfortable, and I can work while I wait. More

Monte Ebling, is a great service manager. When he said that my car would be ready within 3 hours, it was exactly that. Ebling , Monte took his time to explain to me why my car needed regular s When he said that my car would be ready within 3 hours, it was exactly that. Ebling , Monte took his time to explain to me why my car needed regular service. More

Service Monte Ebeling is the best service rep we have ever met. His attentiveness to us was outstanding. We are always welcome and treated as if we are his Monte Ebeling is the best service rep we have ever met. His attentiveness to us was outstanding. We are always welcome and treated as if we are his only customer. More

Excellent Service I took my C300 in for service and connecting my Mbrace. Monte Ebeling was very helpful, resolved all problems, and was extremely quick with the servi I took my C300 in for service and connecting my Mbrace. Monte Ebeling was very helpful, resolved all problems, and was extremely quick with the service work. I would highly recommend this facility for service of your Mercedes. More

Maintenance on Mercedes Monte Ebeling was great he got me in and explained everything that was to be done. I didn’t have to wait for a long time for them to be finished with Monte Ebeling was great he got me in and explained everything that was to be done. I didn’t have to wait for a long time for them to be finished with it. More

Monte Ebling does a outstanding job of meeting expectations Monte Ebling does a great job of meeting customers needs, and explaining detail work provided. FANTASTIC JOB. When dropping off my car, I knew exac Monte Ebling does a great job of meeting customers needs, and explaining detail work provided. FANTASTIC JOB. When dropping off my car, I knew exactly what work that would be provided and the price. I always feel good knowing the work provided is exactly what's needed. Not hidden charges. Honest man. More

Awesome, Enjoyable, Unforgetable Experience! This dealership was delightful to work with! They were prompt, properly-educated about their products, and worked to get me in the car OF MY DREAMS!!! This dealership was delightful to work with! They were prompt, properly-educated about their products, and worked to get me in the car OF MY DREAMS!!! A Mercedes-Benz! I highly recommend this dealership and its administrators! I came in contact with several people throughout my day at this dealership and every single person was delightful and pleasant!! 5 STARS from me!!!! More

Alderson Mercedes Russell Ford was fantastic! I called several times a week in advance before making our trip from Amarillo to Lubbock to look at a couple of cars and Russell Ford was fantastic! I called several times a week in advance before making our trip from Amarillo to Lubbock to look at a couple of cars and asked Russell a bunch of question. He answered all of them effectively and patiently. We met up with Russell just to test drive a few cars, a Mercedes GLS and GLE, the following Saturday, and his knowledge of both vehicles and Mercedes as a whole was impressive. He spent time with us after we purchased our vehicle to go over the features and set up MBrace and the Mercedes app on my phone. We also had a wonderful experience with Michael and Leelyn. We would recommend working with Russell, Leelyn and Michael 100% for your Mercedes, Lexus or BMW purchase! More

So happy. Monte was great! The service was good. The lady going over the paperwork was very nice! Johnny, the shuttle driver, was super! Great waiting area! Ver Monte was great! The service was good. The lady going over the paperwork was very nice! Johnny, the shuttle driver, was super! Great waiting area! Very nice ladies room! I will always drive 3 hours for your services! More

Best car service of my life... My car had some power steering problems and when RP’s Heavy Towing towed it to the Mercedes dealership the driver admitted to hooking the car up wron My car had some power steering problems and when RP’s Heavy Towing towed it to the Mercedes dealership the driver admitted to hooking the car up wrong and damaging the rack and pinion. I had a major run around with them and the insurance company — but throughout the entire extended process Monte Ebeling (Service Manager) was so patient, so kind, so helpful, and so professional that it made a very difficult process bearable. I am in my 70s so I’ve had a lot of dealings with car repairs and I can honestly say Monty is the best ever professional and trustworthy person I have ever worked with!! More