Mercedes-Benz of Jacksonville

A1 service Good experience overall with the service from delivery to pick up. Kept in communication throughout the time through text or phone call kept in the kn Good experience overall with the service from delivery to pick up. Kept in communication throughout the time through text or phone call kept in the know the whole entire time More

Service appt Excellent customer dervice, Mr. Forsyth kept me notified along the way in a timely manner. We were given a loaner so not having a car for a few days Excellent customer dervice, Mr. Forsyth kept me notified along the way in a timely manner. We were given a loaner so not having a car for a few days was not a big deal. More

Walk in service Walked in and got an oil change in an hour without an appointment. Ted made sure I was taken care of . Thanks Ted for getting it done. Walked in and got an oil change in an hour without an appointment. Ted made sure I was taken care of . Thanks Ted for getting it done. More

Excellent Rob Lowe made my 1 year service experience flow smoothly I was quickly greeted and escorted to the new café where I enjoyed lunch of a toasted wheat Rob Lowe made my 1 year service experience flow smoothly I was quickly greeted and escorted to the new café where I enjoyed lunch of a toasted wheat bread BLT and tomato soup while my car was being checked in after lunch I was escorted to a courtesy car where I was taking home. Rob promptly followed up with updates on servicing the car and had it available when promised. More

ALWAYS GREAT NEVER A SURPRISE I absolutely enjoy the dealership. I have visited many throughout the region and none provide the excellent service and friendly atmosphere as Orange I absolutely enjoy the dealership. I have visited many throughout the region and none provide the excellent service and friendly atmosphere as Orange Park Mercedes Benz. The new cafe is awesome and the chicken salad was the best I’ve tasted in years. More

Another positive experience Had another positive experience. Ted always provides key information and explains both what is necessary and what is recommended. I think the costs a Had another positive experience. Ted always provides key information and explains both what is necessary and what is recommended. I think the costs are high, but so is the cost of the car. My service essentially took two full days ( B service, change spark plugs, and exchange battery) which I think is a bit long, but since I was provided with a loaner I wasn't inconvenienced in the least. Oh, and breakfast was great... More

Excessive Cost for Scheduled service. $749.99 for a B Service, Daytona Beach Mercedes charges $425 for the same service. Next time I'll drive to Daytona and will spend the savings on the w $749.99 for a B Service, Daytona Beach Mercedes charges $425 for the same service. Next time I'll drive to Daytona and will spend the savings on the wife. More

Satisfied with my services here. I would like to say thank you to McMillan Lee and service team at Mercedes-Benz Jacksonville, after awhile finally we both getting the job done excell I would like to say thank you to McMillan Lee and service team at Mercedes-Benz Jacksonville, after awhile finally we both getting the job done excellent, I’m very happy with my car after the service done. I would like to share my experience to everyone who has a luxury car that: patient is the key to get your satisfaction. No one will be perfect, mistakes can be happen but patient and give chances will make big problems will be small. Again, thanks to Mr. Lee and your team, Mery Christmas and happy new year to all of you! More

Excellent buying experience I contacted LJ; choosing him from a group of sales professionals who thought would be best for us, I emailed him with all my research, backup support I contacted LJ; choosing him from a group of sales professionals who thought would be best for us, I emailed him with all my research, backup support for my trade, the works. When we got to the dealer, he had the entire deal worked out, presented it to us, went over each and every detail and we made a deal within an hour. There was none of this back and forth to the GM, delays appraising the trade, etc. Very, very professional...Just the way we like it. Good job LJ! More

No Interest if not purchased there. Recently (Last week), I purchased a very nice 2008 SL550 here in Jacksonville. I did not purchase the vehicle at MB of Jacksonville, but wished to est Recently (Last week), I purchased a very nice 2008 SL550 here in Jacksonville. I did not purchase the vehicle at MB of Jacksonville, but wished to establish an account there for future service. When I arrived at the Dealership, there was no interest and in fact then were neither friendly nor professional. I have since established an account elsewhere (thank Goodness that I learned early on). My wife and I had just bought a new 2017 X1 BMW at Tom Bush a week earlier. I love the place. The people were friendly and professional (and great coffee). Unfortunately, there were not prepared to service the SL550. But we will certainly keep in touch with them via the BMW. Fields is a farce relative to comfort buying service. More