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Mercedes-Benz of Jacksonville
Jacksonville, FL
674 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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674 Reviews of Mercedes-Benz of Jacksonville
June 05, 2018
Warranty service Excellent service on work completed, however I’m still awaiting parts to complete a second issue that was to be addressed. Service has always been e Excellent service on work completed, however I’m still awaiting parts to complete a second issue that was to be addressed. Service has always been exceptional though. More
by Carlainjax
Employees Worked With
Tamara
June 05, 2018
Great service Friendly and knowledgeable service rep (Rob Lowe). Will recommend this dealership, also offer military discount, on parts and service. Like the new de Friendly and knowledgeable service rep (Rob Lowe). Will recommend this dealership, also offer military discount, on parts and service. Like the new design of the lounge. More
by E300 fan
Employees Worked With
Rob Lowe
May 14, 2018
Service Great service-Wade explained everything that was going to be done to my car, and provided the price. It was done quickly and efficiently. I am very pl Great service-Wade explained everything that was going to be done to my car, and provided the price. It was done quickly and efficiently. I am very pleased with the dealership. More
by Jags
Employees Worked With
Wade
May 09, 2018
Excellent Service advisor was friendly,courteous and did everything in his power to make the experience exceptional. Mercedes-Benz parts (brake rotors) were ba Service advisor was friendly,courteous and did everything in his power to make the experience exceptional. Mercedes-Benz parts (brake rotors) were back ordered but parts were available via a well known auto parts retailer. I declined those parts based on their pricing and exploitation practices. Fortunately, back ordered parts were received and my service advisor made special arrangements to pick up my vehicle and accommodate my schedule. More
by Gdolison
Employees Worked With
Wade Forsyth and Kayla Rosa
May 04, 2018
Service with a smile Wade Forsyth has assisted me since I purchased this car. He is always friendly, professional, and makes me feel very special. I return to this dealer Wade Forsyth has assisted me since I purchased this car. He is always friendly, professional, and makes me feel very special. I return to this dealership for service because of the personal service I get from Wade. More
by PatC
Employees Worked With
Wade Forsyth
May 02, 2018
Service and Repairs I took my 2005 C320 in for repairs due to an accident and for scheduled maintenance. All work was performed as discussed and the quality of the work w I took my 2005 C320 in for repairs due to an accident and for scheduled maintenance. All work was performed as discussed and the quality of the work was outstanding. When I'm finally ready for a new car, I will definitely purchase another Benz from Mercedes Benz of Orange Park. More
by terrell.freeman
Employees Worked With
Ted Kypreos
April 16, 2018
Top notch experience!! Our service advisor Ted Kypreos is always very professional & on top of everything!! He will answer any & all concerns in a timely manner. Spectacula Our service advisor Ted Kypreos is always very professional & on top of everything!! He will answer any & all concerns in a timely manner. Spectacular service!! More
by LisaMarie
Employees Worked With
Ted Kypreos
April 15, 2018
Exceptional Thank you for another great experience! I would recommend this dealership to my family and friends. Thank dining is a wonderful additional perk! Than Thank you for another great experience! I would recommend this dealership to my family and friends. Thank dining is a wonderful additional perk! Thank you! More
by Kasi2018
Employees Worked With
Ted Kypreos
April 14, 2018
Great I dealt with Wade at Orange Park Mercedes he was perfect as usual!! He met me, greeted me with a smile and kept in touch during the service process ,, I dealt with Wade at Orange Park Mercedes he was perfect as usual!! He met me, greeted me with a smile and kept in touch during the service process ,,, More
by William
Employees Worked With
Wade at Orange Park
April 02, 2018
Certified Pre-Owned xx!! I purchased a 2004 ML 350 with 34,000 Miles Certified Pre-Owned for $35,557.00 thinking that I was doing a good deal. I was able to buy the same car o I purchased a 2004 ML 350 with 34,000 Miles Certified Pre-Owned for $35,557.00 thinking that I was doing a good deal. I was able to buy the same car on any other dealership for $10.000.00 less , but because it was a certified pre-owned and the warranty I decided to go with a Mercedes dealership. A certified pre-owned car supposed to pass all the inspections to guarantee the buyer that he is purchasing a reliable car. In my case that it didn't happened. On the second week I noticed a noise. I went back to the dealership and they hold my car for a week and replaced the fuel pump. A few weeks later the car didn't started. Same thing again, I went back to the dealership and they say they could not find the problem. 2 months later same thing happened again , the car had the same issue, wouldn't start. I went back to the dealership , left the car there for a week and talked with the sales manager about the issue and I was very disappointed about the brand, the service and everything. Long story short, I loss over $10K selling this car because I couldn't take anymore. I will never have another mercedes in my life and I don't recommend to anyone. More
by Ron
Employees Worked With
Aaron Mong
