Mercedes-Benz of Jacksonville

Poor service My wife and I left Mercedes SUV on the way to Orlando to have the first service completed and a scratch repaired that was on the new car upon delivery My wife and I left Mercedes SUV on the way to Orlando to have the first service completed and a scratch repaired that was on the new car upon delivery. 5 days later I picked up car and repair had not been done. The car was dirtier on the outside than when I left it. Poor service. They were not interested in our business. l went to another dealership the next time. More

End of lease purchase Brought my Mercedes in for the 3-point inspection required by the State of Florida when purchasing a leased vehicle. The salesman was incompetent, an Brought my Mercedes in for the 3-point inspection required by the State of Florida when purchasing a leased vehicle. The salesman was incompetent, and failed to fill out the form properly. He also conspired with his Mickey Mouse finance guy to purchase my vehicle at a price 2K dollars higher than the price quoted by MBF services llc. I understand sometimes folks make mistakes however these snakes try and take advantage of good people. I want out of this Fields family as quick as possible and you should want the same! Buyer beware of these guys!!! More

Car sold and didn't tell customer We drove from Titusville Fl to Jax to buy a Mercedes and when we got there Salesman Sal told us the car had been sold. We'told them we were preapprove We drove from Titusville Fl to Jax to buy a Mercedes and when we got there Salesman Sal told us the car had been sold. We'told them we were preapproved by our Credit Union and we needed a Buyers Order or a Bill of Sale. Then we were told that if we let them finance the car, they would get it back. It was the last day of the month and they couldn't get credit for a sale. Salesman Sal refused to come back and talk, but sent Mike Davidson in. Bad Business, unprofessional, disregard for customers inconvience (Drove 3 hrs there and 3hrs back), Liars, a bunch of Liars, that's what they are. I bought an E Class several years ago, and have recommended several of my friends to do so. As long as I live, I will never buy nor recommend anyone to purchase a car from Fields Mercedes Benz on Atlantic Blvd. Salads Mike Davidson are LIARS. More

Recall dissatifaction My 2012 Mercedes c class was recalled for Tacatta air bag passenger seat. My dealer doesn't have replacements parts and says it a Pending recall unti My 2012 Mercedes c class was recalled for Tacatta air bag passenger seat. My dealer doesn't have replacements parts and says it a Pending recall until the parts come in. My letter from Mercedes says it is a Recall with life threatening injury possibilities! I say this is xx and I am furious! Can't drive my car!! Terrible customer service!! More

Collision service at mercedes with Allen Walker A glass table fell off a truck in front of my E350. I had to take my car to the Mercedes collision center where Allen Walker repaired and painted my A glass table fell off a truck in front of my E350. I had to take my car to the Mercedes collision center where Allen Walker repaired and painted my car. I had a great experience he did a flawless wonderful job and in a timely manner. He was so professional and knowledgeable he made me feel at ease through a stressful time. I'd recommend him to anyone. Thank you Allen walker More

Scheduled service I took my Mercedes GLK350 in for scheduled maintenance and had a great experience. My service rep is Drew and he is polite prompt and delivers great s I took my Mercedes GLK350 in for scheduled maintenance and had a great experience. My service rep is Drew and he is polite prompt and delivers great service. The loaner vehicle was great and the service was done on time. The car was washed as if it was detailed. More

Out of town quick fix I just want to thank the young men of the service center who took such good care of me and my car today.. While in Jacksonville on business, one of my I just want to thank the young men of the service center who took such good care of me and my car today.. While in Jacksonville on business, one of my low beam lights went out. I called my husband who owns a dealership in SC and he advised me take it to a Mercedes service department. I did and was immediately helped and sent on my way. The two gentlemen, Bhar and Ish?? were extremely professional and courteous. Thanks so much! More

Sales experience My recent purchase of a car with salesman Harrison Street was exceptional! His knowledge of Mercedes was on point. Every question I had asked Mr. Str My recent purchase of a car with salesman Harrison Street was exceptional! His knowledge of Mercedes was on point. Every question I had asked Mr. Street knew the answer without hesitation and was very confident in his response. I will certainly return in the future to the Fields family and to bring my business back to Mr. Street. More

Change from Brumos to Fields ownership and it now is awful! I brought my car to what I thought was still Brumos MB of Orange Park. The dealership had been sold to Fields Automotive Group. The experience was AWF I brought my car to what I thought was still Brumos MB of Orange Park. The dealership had been sold to Fields Automotive Group. The experience was AWFUL!! They would not repair several issues that were OBVIOUSLY factory defects on my vehicle. Total cost for them to fix both issues perhaps would have been $150.00 total. The Service writer blamed it on "corporate." I have purchased several MB vehicles from Brumos and the service was ALWAYS impeccable! The retention of the customer was very important to them. I dealt with Fields Automotive in St Augustine when I purchased a Cadillac CTS-V from them. They were awful to deal with both in the sale of the car and then in servicing the car. Fields Automotive has lost several customers just from the way they treated me. (Family and Friends). I will NEVER buy or service another vehicle with this company again and will definitely take the time to let others know of how poorly the customer is treated. They lost , potentially, just from my immediate family, the purchase over the next few years of several more vehicles. DO NOT BUY OR SERVICE ANYTHING with this Fields Automotive Group! You will not be treated well and the service will be AWFUL!!! More

The service was good and the sales person was helpful I had a great experience at this dealership. Mike in finance was on point and did a great job. Sales person was very helpful and friendly. I had a great experience at this dealership. Mike in finance was on point and did a great job. Sales person was very helpful and friendly. More