Mercedes-Benz of Jacksonville

Stellar Serivice Our service advisor Ted Kypreos is top notch. He ensures the work is performed of the best quality. He keeps us informed on everything. The technician Our service advisor Ted Kypreos is top notch. He ensures the work is performed of the best quality. He keeps us informed on everything. The technicians are also excellent. Never have a doubt with their work. More

Service for update on ECU I didn’t have an appointment and the service advisor was very pleasant. He advised it would take about 1 hr and 45 minutes. After an hour he said the I didn’t have an appointment and the service advisor was very pleasant. He advised it would take about 1 hr and 45 minutes. After an hour he said the car was being washed and should be ready in 20 minutes. I waited another hour and still no one had come to tell me my car was ready. I walked outside to see my car ready. Took another 10 minutes for them to figure out where my keys were. Would have been greatly appreciated if someone would have let me know when my car was actually ready. Turns out my car was ready 45 minutes before I walked outside. More

Great service I was greeted with a friendly smile, I was given an appointment on short notice. I enjoyed lunch while I waited. Wade Forsyth always makes me feel I was greeted with a friendly smile, I was given an appointment on short notice. I enjoyed lunch while I waited. Wade Forsyth always makes me feel like I am a valued customer. The following day he calls to make sure that everything was done and working to my satisfaction. Great service. More

The bees best car service experience I've ever had. Wade is. I had a great experience during my visit. I'm a first time Mercedes owner and Wade really helped me understand what i type of vehicle i own. His knowl I had a great experience during my visit. I'm a first time Mercedes owner and Wade really helped me understand what i type of vehicle i own. His knowledge was spot on. More

Ted Kypreos There is no doubt that Ted is the reason that I keep coming to this dealership despite a car that has been in the shop too many times both in and ou There is no doubt that Ted is the reason that I keep coming to this dealership despite a car that has been in the shop too many times both in and out of warranty. More

My E400 Ted did a super job as always. Waited for my car and was happy with the service and the cafe a nice touch! Will definitely be back for future service Ted did a super job as always. Waited for my car and was happy with the service and the cafe a nice touch! Will definitely be back for future service More

service department Wade Forsyth continues to excel in his service to me when I bring in my GLE. All I do is call, show up and the rest he handles. This is my first Merce Wade Forsyth continues to excel in his service to me when I bring in my GLE. All I do is call, show up and the rest he handles. This is my first Mercedes but will not be my last. I waited for my car this time and I find my experience is not unique but the norm. Kudos to Wade and everyone there. More

Awesome service ! Great service, I always get call, text, and follow up emails from Ted Kypreos in the services department, he is an excellent employee. Thank you Great service, I always get call, text, and follow up emails from Ted Kypreos in the services department, he is an excellent employee. Thank you More

Great service! Great service, excellent cafe, wonderful employees make your experience whether it be service or buying a new car make you feel welcome to look around Great service, excellent cafe, wonderful employees make your experience whether it be service or buying a new car make you feel welcome to look around. More

Service Advisor great knowledge and professionalism. Very pleased with service received from dealership and service advisor. I was able to get a next day appointment and wait time was very client friendl Very pleased with service received from dealership and service advisor. I was able to get a next day appointment and wait time was very client friendly. More