Mercedes-Benz of Jacksonville

Exceptionally service Wade and Ted in the service department went above and beyond when there was a mix up about a loaner car. We much appreciate the fine service and how y Wade and Ted in the service department went above and beyond when there was a mix up about a loaner car. We much appreciate the fine service and how your team works together to arrange a loaner car for us. More

Scheduled service Ted was great as always and I was in and out in the time he gave me. The E300 loaner was nice to drive and impressive power for a 4 cylinder vehicle. Ted was great as always and I was in and out in the time he gave me. The E300 loaner was nice to drive and impressive power for a 4 cylinder vehicle. More

Stellar service They expedited my annual service appt when I told them I had a work appt. when my vehicle needed recall services as well they provided a loaner car. They expedited my annual service appt when I told them I had a work appt. when my vehicle needed recall services as well they provided a loaner car. More

My service experience Ted the service rep is awesome. I went in due to my vehicle making a noise.when turning the wheel. They replaced my headrest at no charge. Ted the service rep is awesome. I went in due to my vehicle making a noise.when turning the wheel. They replaced my headrest at no charge. More

The Rain Keeps Coming.......Inside my Vehicle FYI- I took it to OP. Ted is great! He provides exceptional service every visit. One of the issues I was having with my vehicle is the convertible to FYI- I took it to OP. Ted is great! He provides exceptional service every visit. One of the issues I was having with my vehicle is the convertible top leaking. Ted said they tested it with a water hose without a leak in sight. The tech should have parked my car outside in the rain instead of using a water hose. They said the leak could not be found. I picked my vehicle up yesterday morning. It started raining in the afternoon and the leaks appeared. I took pictures and video, then emailed to Ted. I took my car back yesterday for the same repair. They quickly got me into a loaner and I was on my way. I just hope that I am not expected to pay another deductable for my extended warranty through CareMax. It wouldn’t make sense for me to do so since it was the same day and I believe proper testing should have been done. Just a thought!! More

Tech issues Service experience exceeds all expectations. Wade (service advisor) is professional and responsive. Valet driver (Tony) is considerate and respectfu Service experience exceeds all expectations. Wade (service advisor) is professional and responsive. Valet driver (Tony) is considerate and respectfully on time . Couldn’t be better ! More

Above and Beyond The service department went above and beyond to fit me in on short notice. I was kept informed about the inspection results, timing of repairs and co The service department went above and beyond to fit me in on short notice. I was kept informed about the inspection results, timing of repairs and cost. Tamera was awesome. More

Service after purchase. Service was great. Wade Forsyth is our service representative and is a pleasure to work with. The waiting area and restroom, (women's), was not as tid Service was great. Wade Forsyth is our service representative and is a pleasure to work with. The waiting area and restroom, (women's), was not as tidy as usual. Sorry unable to rate 5 Stars. More

As always, they go a step beyond Great dealership. Weve bought our two MB's here. Sales are great and really go the extra steps to give you the deal you want. But the service folks Great dealership. Weve bought our two MB's here. Sales are great and really go the extra steps to give you the deal you want. But the service folks go even futher...we are very much satisfied with the service weve gotten from Ted and the whole team. Most recent visit took care of a few maintenance issues. Car feels new again More

Good and fast service I had great service today for my E350. It was fast and efficient. They also did a great job of detailing it. The service advisor was very prompt w I had great service today for my E350. It was fast and efficient. They also did a great job of detailing it. The service advisor was very prompt with her follow-up More