Mercedes-Benz of Jacksonville

Joey Rodriguez is an exceptional Service Advisor Service is truly a pleasure at Mercedes Benz of Orange Park. All the people there are great. The Service was fast and the car always comes back washed Service is truly a pleasure at Mercedes Benz of Orange Park. All the people there are great. The Service was fast and the car always comes back washed and vacuumed. More

B service Wade and everything and everyone at the dealership was exceptional I was happy with the quick service and response to my service reservation. My loa Wade and everything and everyone at the dealership was exceptional I was happy with the quick service and response to my service reservation. My loaner was ready why I got there too. More

My last visit This dealership is usually great, but my last visit was not so good. I wish next time I will not have to go ask for my vehicle after many hours. It's This dealership is usually great, but my last visit was not so good. I wish next time I will not have to go ask for my vehicle after many hours. It's like it was forgotten somewhere. More

Outstanding service I have being using this dealership since I moved to Jacksonville 4 years ago on three mercedes two of which I still own. My service advisor Ted and my I have being using this dealership since I moved to Jacksonville 4 years ago on three mercedes two of which I still own. My service advisor Ted and my technician Doug are two excellent professionals and the quality of their work and their honesty is outstanding. This is s great well managed dealership with a fine facility. More

Never responded to my complaint Advertised upgrade maps for $99 but when finished added $150 charge for installation deceptive advertising you would not expect from a Mercedes dealer Advertised upgrade maps for $99 but when finished added $150 charge for installation deceptive advertising you would not expect from a Mercedes dealer I tried to contact them but never received a response More

Always a pleasant experience Even in a busy holiday weekend and being short staffed I still had a pleasant experience. The waiting area is pleasant and quiet, and quite comfortab Even in a busy holiday weekend and being short staffed I still had a pleasant experience. The waiting area is pleasant and quiet, and quite comfortable. The staff is very friendly and professional. More

Glc300 service a Good experience overall. But prices are a little on the high side. Without a $150 coupon, not sure I would have taken the vehicle here. Good experience overall. But prices are a little on the high side. Without a $150 coupon, not sure I would have taken the vehicle here. More

B1 Service spent $ 1,000 but dealership did nothing Late Sept of this year I brought my C 300 to Fields for B 1 Service. When I asked Alexis what the service included, she admitted that it was basically Late Sept of this year I brought my C 300 to Fields for B 1 Service. When I asked Alexis what the service included, she admitted that it was basically checking things around and nothing major. 5 weeks later I found both of my rear tires completely ripped. I sent two emails to Fields service department, no one answered me. My life was in danger with their negligence More

Bad service I want to start off by saying I love my 2018 E400 coupe. I arrived at the dealership at 1030. My service advisor came to talk with me 1045-1050 abou I want to start off by saying I love my 2018 E400 coupe. I arrived at the dealership at 1030. My service advisor came to talk with me 1045-1050 about my (A) service. I received a email at 1217 stating the services car was completed. I went to talk with the cashier about my car is ready to pickup. I asked her why it took so long. She stated we only have two mechanics here. I said ok. I paid my bill and continued to wait for my car. At 245 I ask a member of the sales department where my car was. Is stated we only have one service advisor here today so things are behind. Please go get my car I’m over all the bad service. At 300 I had my car and I departed. It was not a good day. I would not buy a car here if I knew the service was so bad. Thanks More

Super service as always This review is not for the Fields Jacksonville MB dealership on Atlantic, rather it is for Fields MB of Orange Park on Blanding. I took my 2012 SLK35 This review is not for the Fields Jacksonville MB dealership on Atlantic, rather it is for Fields MB of Orange Park on Blanding. I took my 2012 SLK350 in for an A service which was provided as part of a voluntary research program. The service was quick and complete. I have been to other dealers where service has taken several hours while here I hardly had time to eat my complimentary breakfast before my car was done. My advisor Ted explained each item that was to be performed, and debriefed me on the condition of my vehicle...I'm satisfied enough with the dealership that we recently purchased a second Mercedes. I highly recommend this team. More