Mercedes-Benz of Jacksonville

Awesome Service Wade was truly a blessing to work with. I came in not feeling well and left feeling better. Thank you for you patience and kind spirit. You are the be Wade was truly a blessing to work with. I came in not feeling well and left feeling better. Thank you for you patience and kind spirit. You are the best!!! Thanks Ted for resetting my dashboard. More

Fantastic Service Department Consultation! Ms. Kayla Rosa is a Mercedes Benz Service Department “Rock Star”—she demonstrates extreme professionalism and compassion towards her MB customers duri Ms. Kayla Rosa is a Mercedes Benz Service Department “Rock Star”—she demonstrates extreme professionalism and compassion towards her MB customers during their visit, always taking care of them and ensuring the automobiles ate in 100% working order upon their departure. Her constant and thorough communications keep her clients well-informed and empowered to make the best decisions with regards to the auto service needs. She is the consummate professional and reinvigorates the importance of exceptional customer service experience which is highly aligned with Field’s and Merecedes Benz‘s service reputation. Because of this, she should be promoted and acknowledged as an exemplar of service excellence! More

Smart service After a few hiccups in scheduling the right tech needed to work on my car & the car wash crushing my wheel disks, I still get superior service from Me After a few hiccups in scheduling the right tech needed to work on my car & the car wash crushing my wheel disks, I still get superior service from Mercedes-Benz of Orange Park. More

Great customer service My Mercedes service experience was excellent. The staff was friendly and professional, facility was clean and the lunch I had was really good. I was i My Mercedes service experience was excellent. The staff was friendly and professional, facility was clean and the lunch I had was really good. I was in and out in a timely manner. More

Always excellent service Always excellent service. Kayla always takes care of my car as if it was hers. She does a great job. She’s a great representative for your company. Always excellent service. Kayla always takes care of my car as if it was hers. She does a great job. She’s a great representative for your company. More

Truly exceptional as always I have been taking my AMGs into the OP location for service for years. I would never take it anywhere else, they are professional, trustworthy, and fa I have been taking my AMGs into the OP location for service for years. I would never take it anywhere else, they are professional, trustworthy, and fairly priced for all maintenance. My latest service advisor, Ted Kypreos, is awesome, as, well, as the Service management team. More

Organized and professional. Though I find the service scheduling website awkward and frustrating, I just texted Andy randomly making known my preferences known and he quickly res Though I find the service scheduling website awkward and frustrating, I just texted Andy randomly making known my preferences known and he quickly responded back in confirmation. Upon arrival, I went to the cafe for coffee and in no time he came in to introduce himself and offer some additional options which I declined. He told me how long my service should take which proved accurate. Great experience and they washed and vacuumed my car to boot. More

Ted Kypreos Ted continues to be an excellent Service Rep. Very professional, courteous, and customer focused. He kept me informed of progress on my vehicle in a t Ted continues to be an excellent Service Rep. Very professional, courteous, and customer focused. He kept me informed of progress on my vehicle in a timely manner. A pleasure to work with him. More

Great service We came in from St. Augustine to get the airbags replaced from the recall. There was a problem with not enough matching bags for our C300. The service We came in from St. Augustine to get the airbags replaced from the recall. There was a problem with not enough matching bags for our C300. The service man took our home information and said they would contact us when the correct bags came in. We got the call and an advisor drove to our house with a new C300 for us to use while ours was being worked on. The next day we got a call and our car was delivered sparkling clean. Great service! More

I have only had great experiences at Mercedes. Each and every person that I came in contact with was very pleasant. I love good customer services. This location is the best place to receive service Each and every person that I came in contact with was very pleasant. I love good customer services. This location is the best place to receive service. More