Mercedes-Benz of Jacksonville

All stars all the time! I love the attention to detail and the service I receive from Andy his team. From when I arrive and I am met with a smile by the ladies in the cafe u I love the attention to detail and the service I receive from Andy his team. From when I arrive and I am met with a smile by the ladies in the cafe until when I am picked up from my office at the end of the day the service is second to none! Keep up the great work, you have a customer for life! More

Great service We bought our GLE350 from this dealership a couple years ago and whenever it’s time for a service or whenever we have a problem or concern with our SU We bought our GLE350 from this dealership a couple years ago and whenever it’s time for a service or whenever we have a problem or concern with our SUV, we just call our service rep, Drew Gilley, and he works his magic in getting it done. He gets us in and out with no problem and couldn’t be treated any better! More

60k service made easy Speedy appointment. Txt updates as work progressed (along with reassurance as necessary). Loaner GLA, pick up and delivery of my car (75 miles away fr Speedy appointment. Txt updates as work progressed (along with reassurance as necessary). Loaner GLA, pick up and delivery of my car (75 miles away from dealership). Returned on time and under estimate—feels like a new car again. Kudos to Wade Forsyth in Service, who knows his cars (and treats his customers even better). More

Ease of Operation I can’t emphasize enough how wonderful the service staff have been over the years to me. They make it easy to schedule work and periodic maintenance a I can’t emphasize enough how wonderful the service staff have been over the years to me. They make it easy to schedule work and periodic maintenance appointments and when things go longer than expected due their findings, they get you back into your own schedule with minimum disruptions. I’m a Commercial Pilot. That means the world to me. joe Rodgers and Lee McMillan treat myself and my wife like family EVERY time we go in or call. Thanks for such a great experience. More

Warranty repair My Service Drew, handled a broken part w a replacement. He is always a gentleman, courteous, and in good humor. He represents the company well. Kud My Service Drew, handled a broken part w a replacement. He is always a gentleman, courteous, and in good humor. He represents the company well. Kudos More

Safety check points Good experience; enjoy breakfast & TV while I waited 1.5 hours. Drew was the customer service tech outstanding. & Paul the Chef is amazing. He may Good experience; enjoy breakfast & TV while I waited 1.5 hours. Drew was the customer service tech outstanding. & Paul the Chef is amazing. He may need a runner it gets too busy in This cafe. Thank you More

First Class Behar, Angela, Lori, and Bruce in the service department provided exceptional and timely customer service for needed recall and general repairs. Valet Behar, Angela, Lori, and Bruce in the service department provided exceptional and timely customer service for needed recall and general repairs. Valet service was a plus plus! More

Great experience I received a check engine light on my car on a Saturday and Joey did an awesome job getting me in and out of there with a rental until my car was done I received a check engine light on my car on a Saturday and Joey did an awesome job getting me in and out of there with a rental until my car was done. Thanks Joey! More

excellent customer service this visit. I love the customer service but I dislike the long wait for answers and service in the service department. Also, I don't like how my radio station was I love the customer service but I dislike the long wait for answers and service in the service department. Also, I don't like how my radio station was changed when I received my vehicle back. Overall great experience and customer service. More

Customer service was superb as always. I have been going to the Orange Park location for over six years and the service dept. is always quick and professional. I highly recommend this locat I have been going to the Orange Park location for over six years and the service dept. is always quick and professional. I highly recommend this location. More