Mercedes-Benz of Jacksonville

Excellent service advisor!! Mr. Rodriquez is an excellent service advisor. He listens and with female customers listening is very important. His thorough knowledge of his work Mr. Rodriquez is an excellent service advisor. He listens and with female customers listening is very important. His thorough knowledge of his work is impressive and builds confidence with a customer. I have adopted him as my five star service advisor. Thank you More

Scheduled Maintenance As always, Ted provided great service. He fully explained what would be done, and the service was completed in less time than expected. Everyone I cam As always, Ted provided great service. He fully explained what would be done, and the service was completed in less time than expected. Everyone I came into contact with was friendly and courteous! Thank you! More

Service Great service Wade you always do a great job and my car is ready without too much of a wait Thank you for all you do Great service Wade you always do a great job and my car is ready without too much of a wait Thank you for all you do More

Appointment for oil change Had a scheduled appointment. waited longer than expected. really didn't make any sense to schedule a time. the appointment we're at eleven o'clock di Had a scheduled appointment. waited longer than expected. really didn't make any sense to schedule a time. the appointment we're at eleven o'clock didn't get service till twelve-thirty.service finish at one-thirty. More

Professional and courteous I went to another Mercedes dealership in the city for over 25 years. This was my first with Orange Park Dealership. I appreciated the how professional I went to another Mercedes dealership in the city for over 25 years. This was my first with Orange Park Dealership. I appreciated the how professional the service manager was, as well as all the other staff was also. Everyone was courteous and my vehicle was completed in a timely manner. Spent quite a lot for my repairs, so with that being said I appreciated that all went well. Will definitely patronize this location for all of my services and repair. More

Rating for navigation update and wash The navigation upgrade took longer than expected. Andy Trowbridge, our service representative, was very helpful. We now our upgrade and awe very ha The navigation upgrade took longer than expected. Andy Trowbridge, our service representative, was very helpful. We now our upgrade and awe very happy. Thanks to all the Orange Park staff. More

Service was good. Service area was very clean. Service was very friendly. Service was lengthy - 2.5 hours . Service was expensive. Service area had a nice a was good. Service area was very clean. Service was very friendly. Service was lengthy - 2.5 hours . Service was expensive. Service area had a nice array of food and drinks. More

Leaky gas tank Ted kypreos had helped me so much, I was able to fix my car even though the extended warranty was expired . He kindly showed me the right person to co Ted kypreos had helped me so much, I was able to fix my car even though the extended warranty was expired . He kindly showed me the right person to contact to het the help . More

As always, excellent prompt service As stated above, received excellent prompt service, excellent customer first attitude by Service rep, Dennis. Also enjoyed the service and quality o As stated above, received excellent prompt service, excellent customer first attitude by Service rep, Dennis. Also enjoyed the service and quality of breakfast while waiting, another excellent feature of the dealer. More

120,000 B Service Thank you, Ted for the awesome customer service you always give me. Thanks to the technician who was able to find a work around for my broken seat, ra Thank you, Ted for the awesome customer service you always give me. Thanks to the technician who was able to find a work around for my broken seat, rather than pay $3500 to replace it. I’ve always had the best service at Orange Park Mercedes! More