Mercedes-Benz of Jacksonville

Awesome customer service! My first recommended service. My advisor Ray greeted me with a smile, directed me to cafe for breakfast and kept me posted regarding service completi My first recommended service. My advisor Ray greeted me with a smile, directed me to cafe for breakfast and kept me posted regarding service completion time. More

Service only As always, service here is very good. I plan to buy another Mercedes Benz probably next year. Don’t know if I will buy it here. As always, service here is very good. I plan to buy another Mercedes Benz probably next year. Don’t know if I will buy it here. More

Great experience all around Oveall a great experience, love working with.Kala la our service rep. Everyone is friendly and professional. From the drive up people all the way up Oveall a great experience, love working with.Kala la our service rep. Everyone is friendly and professional. From the drive up people all the way up the ladder. More

Tire and oil change Robert was very helpful and friendly. I had an incident with my tires and need them changed right away, he got me in quickly and handled my situation Robert was very helpful and friendly. I had an incident with my tires and need them changed right away, he got me in quickly and handled my situation in a timely manner. More

Excellent vehicle and even better service This was my first service appointment for my new vehicle. Ray Charles Jones was my service representative. The appointment was promptly recognize, I This was my first service appointment for my new vehicle. Ray Charles Jones was my service representative. The appointment was promptly recognize, I was given a loaner vehicle to use while the service was being performed, and my car was ready in just three hours. I would highly recommend this dealership to everyone. Sincerely, Charles G. Walker, II, Esq. More

Customer Service The service representative that serviced me in express was excellent. He provided me with timely updates. He took care of all of my service needs. He The service representative that serviced me in express was excellent. He provided me with timely updates. He took care of all of my service needs. He was friendly, courteous and made you feel as if you were his only customer even though he had many many. Excellent Customer Service More

Definitely overpirced Cannot stress enough how overpriced the services are here ... A service that would have cost me over $6500 here it only cost me 1/4 of that elsewhere Cannot stress enough how overpriced the services are here ... A service that would have cost me over $6500 here it only cost me 1/4 of that elsewhere and done professionally too ... Unless it isa recall or something that absolutely has to be done at the dealer I don't want to take my vehicle there anymore More

Exceptional Service Always a pleasure visiting Mercedes-Benz of Orange Park. Service staff and sales reps are most accomodating. Alex, my sales rep, is the BEST!!! I am a Always a pleasure visiting Mercedes-Benz of Orange Park. Service staff and sales reps are most accomodating. Alex, my sales rep, is the BEST!!! I am a customer for life! More

Great experience I went to Fields Mercedes for my 20,000 mile service. Everyone was nice and helpful. Work was done on time which included free lunch and drinks and a I went to Fields Mercedes for my 20,000 mile service. Everyone was nice and helpful. Work was done on time which included free lunch and drinks and a nice waiting area although I like to look at the new cars... More

B Service & battery issue on 2016 C300 My service writer-Denis Blanco was excellent, he kept me informed the entire time my car was being serviced and the battery replaced. Repairs were do My service writer-Denis Blanco was excellent, he kept me informed the entire time my car was being serviced and the battery replaced. Repairs were done in a timely manner , approximately 2.5 hours. More