Mercedes-Benz of Jacksonville

Always Working to Exceed My Expectations I have been servicing my Mercedes vehicles at Orange Park for more than 15 years. My service adviser Ted Krypreos always works to exceed my expectatio I have been servicing my Mercedes vehicles at Orange Park for more than 15 years. My service adviser Ted Krypreos always works to exceed my expectations regarding accessing the condition of my car and recommended and required maintenance, and showing that I am a valued customer. On the rare occasion I have an issue/problem, Ted (and other MB team members) always succeeds in solving my problem. More

Repair work I arrived at 7:30 am and was promptly greeted and I explained what had taken place with the car. An hour later my service manager came to explain what I arrived at 7:30 am and was promptly greeted and I explained what had taken place with the car. An hour later my service manager came to explain what the problems were and said they had everything there and I would be out of there by lunch. I then declined my reserved loaner car and said I would wait. A little before noon I was then told they had to send for an one of the parts and it would likely be 2:00 before I would get my car back. At 2:40 my car was returned to me over 7 hours of waiting when I could’ve had the loaner car! More

Please follow up when the when questions arise after servic My mint condition 1986 Mercedes Benz 560SL was serviced for an aligment issue and a tire rotation. Didn't get all the way home due to break failure. U My mint condition 1986 Mercedes Benz 560SL was serviced for an aligment issue and a tire rotation. Didn't get all the way home due to break failure. Upon inspection (at another shop) a missing break caliper bolt condition was dicovered at right front break caliper that was not discovered by Mercedes Benz of Orange Park even though tires were removed and rotated. But I am not happy with them over their lack of interest when something goes wrong in the service dept. No one has retured a call yet. More

Rodney Rivers makes everything easy and is extremely professional and friendly. He provides the Wow experience ! Thank you for making me feel valued and appreciated! professional and friendly. He provides the Wow experience ! Thank you for making me feel valued and appreciated! More

I enjoy going to the dealership Drew Gilley is the best service person I’ve ever dealt with he is personable and always lets us know what is going on! Heidi Zawacki service person I’ve ever dealt with he is personable and always lets us know what is going on! Heidi Zawacki More

Drew is great on follow up!He actually sent me a photo Drew is great on follow up! He actually sent me a photo of the what caused the damage to my tire! Kevin, was terrific, also! Drew is great on follow up! He actually sent me a photo of the what caused the damage to my tire! Kevin, was terrific, also! More

Wade made my experience amazing. This was my first time getting work done on my car and he maintained exceptional communication throughout the entire process. getting work done on my car and he maintained exceptional communication throughout the entire process. More

Grade A service Service Advisor was the best I ever had .. Very quick and the service department including dealership was very clean . Wouldn’t get my car serviced an Service Advisor was the best I ever had .. Very quick and the service department including dealership was very clean . Wouldn’t get my car serviced anywhere else More

Jonathan Hill is the best advisor... hands down! His customer service and the service my car receives is always superb!!! Keep it up Jonathan! I appreciate ya!!! customer service and the service my car receives is always superb!!! Keep it up Jonathan! I appreciate ya!!! More

very good Johnathon is exceptional and very personal. he does what’s discussed and promptly answers and handles things in very professional manner. he is a defi Johnathon is exceptional and very personal. he does what’s discussed and promptly answers and handles things in very professional manner. he is a definite asset to your company More