Mercedes-Benz of Jacksonville

Time and professional I have been with Mercedes along time. Rodney has been most helpful for my service and polite. That speak volume. Earl was also a great salesman. I have been with Mercedes along time. Rodney has been most helpful for my service and polite. That speak volume. Earl was also a great salesman. More

Service Rob was very courteous and always seems so helpful. I love that he will text me and give me updates and actually respond back to my texts. Rob was very courteous and always seems so helpful. I love that he will text me and give me updates and actually respond back to my texts. More

Kayla Whenever we need to make an appointment we schedule it with Kayla. She’s professional and fair when it comes to explaining what needs to be done and Whenever we need to make an appointment we schedule it with Kayla. She’s professional and fair when it comes to explaining what needs to be done and what can wait. More

Recalls the passenger air bag. Good job with replacing the new passenger air bag. I am a bit of disappointed that the technician did not ask me for removing the foil from the front Good job with replacing the new passenger air bag. I am a bit of disappointed that the technician did not ask me for removing the foil from the front window. I noticed the upper panel was loose so I put it back tightly with screw. Otherwise, Van Care mobile was very interesting. Thank you so much. More

Excellent Service Everytime my car has been serviced at Fields it had been a great experience. They make having your car in the shop as painless as possible. Everytime my car has been serviced at Fields it had been a great experience. They make having your car in the shop as painless as possible. More

Orange Park Mercedes Service of car Great service and attitude by everyone we dealt with. Even got help figuring out our 2014 new to us Mercedes. Names mentioned below in box. Great service and attitude by everyone we dealt with. Even got help figuring out our 2014 new to us Mercedes. Names mentioned below in box. More

Outstanding service I shared my service experience with a family member and they were shocked about my first dealership provided Uber ride and the food provided --all Mer I shared my service experience with a family member and they were shocked about my first dealership provided Uber ride and the food provided --all Mercedes services were excellent. More

Alexis was excellent We bought a used Mercedes out of state and had an emergency service at Fields Mercedes due to a horrible amount of water in the fuse/pse area. Alexis We bought a used Mercedes out of state and had an emergency service at Fields Mercedes due to a horrible amount of water in the fuse/pse area. Alexis was so helpful and exceedingly professional. The actual people that serviced the car and inspected it for us also did an excellent job. They all welcomed us into the Fields Mercedes family. I know I’ll feel comfortable bringing my car there for future service. More

First time service appointment Greeted promptly, services explained in great detail prior to starting work, extremely clean service area & waiting lounge, accurate estimate & time t Greeted promptly, services explained in great detail prior to starting work, extremely clean service area & waiting lounge, accurate estimate & time to perform service. AWESOME JOB! More

Beware I took my Mercedes in to be serviced (service A) for the first time at Mercedes of Jacksonville. My service advisor was great and my issues don’t have I took my Mercedes in to be serviced (service A) for the first time at Mercedes of Jacksonville. My service advisor was great and my issues don’t have anything to do with him. Once my service was completed I was informed I needed to replace 2 belts and rear brakes as well as a few other things. I declined to do anything at the moment. Total cost of all repairs recommended was over $2,000. I had my son take the car to his automotive instructor who is a master mechanic and well respected in the automotive industry and he checked both belts and he said they look brand new. Not cracked and worn like the inspection report stated. He then went on to inspect the brakes and they are fine as well. Also noted on my inspection report but not mentioned to me was the motor mounts were loose or worn. After second opinion they were fine. I am disappointed because as a woman I feel I was taken advantage of. I am thankful I did not go forward with repairs. Anyone reading this always get a second opinion. More