Mercedes-Benz of Jacksonville

All the staff that assisted me were professional and go above and beyond to assist their customers! I worked with Behar, he was very knowledgeable, determined and pleasant. I can’t thank him enough! above and beyond to assist their customers! I worked with Behar, he was very knowledgeable, determined and pleasant. I can’t thank him enough! More

Jonathan was friendly, professional and caring. I would highly recommend him to take care of your Mercedes. I would highly recommend him to take care of your Mercedes. More

Jonathan is a great person. I’m so happy to be attended by him!!! He will be the person that I will always want to work with. Thank you for your attention with me!!! I’m so happy to be attended by him!!! He will be the person that I will always want to work with. Thank you for your attention with me!!! More

Outstanding service. .friendly staff..comfortable waiting area..great communication providing timely updates on status..very positive experience. .friendly staff..comfortable waiting area..great communication providing timely updates on status..very positive experience. More

We are first time customers and had a great experience with the service department thanks to Jarrod. He always kept us updated on our vehicle. with the service department thanks to Jarrod. He always kept us updated on our vehicle. More

Its difficult to get hold of anyone in the service department and schedule an appointment. The phone get transferred from one to another and eventually to a voicemail recording that nobody responds to department and schedule an appointment. The phone get transferred from one to another and eventually to a voicemail recording that nobody responds to. I have been trying from past 3-4 weeks and still waiting to speak with someone. I like this dealership but forced to decrease the rating due to customer service experience. More

I own multiple Mercedes and each are certified. Fields Auto purchased Mercedes several years ago and each year service has declined. Their policy has changed, if servicing, and vehicle is not new Fields Auto purchased Mercedes several years ago and each year service has declined. Their policy has changed, if servicing, and vehicle is not newer (a couple years old), they do not provide loaners. Secondly, when dropping off, expect for vehicle to take days before evaluation is completed. Thirdly, standard policy of returning vehicle clean, vacuumed appears to be no longer a priority. In closing, the poor service provided, costly, inefficient and disrespectful to a luxury owner….BE AWARE!! More

Spencer service adviser was assume he understood what my needs were in a difficult situation involving another dealership. I will go back to the dealer after my issue is resolved with the other dealer l am needs were in a difficult situation involving another dealership. I will go back to the dealer after my issue is resolved with the other dealer l am mechanically proficient in many automotive procedures What l appreciate is customer service which seems to missing from most employees charged with dealing with a companiy’s most prized possession “The Customer”. More

Excellent expertise efficient and very helpful. The facility is well stocked and the waiting room is comfortable. The facility is well stocked and the waiting room is comfortable. More

Spencer was polite and answered all my questions and concerns I had regarding my service check for a recalled part on my GLE. concerns I had regarding my service check for a recalled part on my GLE. More