Mercedes-Benz of Jacksonville

I recently had the pleasure of experiencing truly exceptional service at the Mercedes Benz Service Center, and I feel compelled to express my sincere appreciation, particularly for the outstanding ef exceptional service at the Mercedes Benz Service Center, and I feel compelled to express my sincere appreciation, particularly for the outstanding efforts of Ali Foltz and Josh Tanner. For over 7 plus years, I had been grappling with a persistent issue with my car that seemed insurmountable. Previous attempts to address the problem had left me frustrated and disheartened, as I was consistently turned away without a resolution. However, my experience took a remarkable turn when I approached Ali Foltz for assistance. Ali's commitment to customer satisfaction and her genuine concern for my situation were evident from the start. Instead of dismissing my concerns, she took the time to thoroughly research the issue and engaged in a meaningful conversation with her manager to find a viable solution. This level of dedication and attention to detail set her apart, and it was truly refreshing to encounter someone so committed to ensuring customer satisfaction. Moreover, the collaboration with Josh Tanner further enhanced my positive experience at the service center. Together, Ali and Josh worked diligently to rectify the long-standing issue with my car. Their professionalism, technical expertise, and commitment to excellence were evident throughout the process. They not only addressed the problem efficiently but also ensured that I left the service center with a smooth and enjoyable driving experience. I am genuinely grateful for the exceptional service provided by Ali Foltz and Josh Tanner. Their dedication to resolving my longstanding issue reflects positively on the Mercedes Benz Service Center as a whole. It is evident that they take pride in their work and go above and beyond to ensure customer satisfaction. In conclusion, I would like to extend my heartfelt thanks to Ali Foltz and Josh Tanner for their outstanding assistance and for making a significant difference in my overall experience with Mercedes Benz. Their professionalism, expertise, and commitment to customer service have left a lasting impression, and I am now a truly satisfied and loyal customer. More

My experience was great! My service provider Ali was very transparent, personable, sweet, and professional. I was loaned a clean and reliable courtesy vehicle while my vehicl My service provider Ali was very transparent, personable, sweet, and professional. I was loaned a clean and reliable courtesy vehicle while my vehicle was in the shop so that I may still continue my day to day tasks. If any problems were to arise from my repair, I was contacted with the issue and provided recommendations before moving forward. More

Professional, friendly, responsive and communicative. Listened to customer needs and concerns. Took great care with my vehicle. Listened to customer needs and concerns. Took great care with my vehicle. More

Dillon has proven to be a model employee and a positive representative for Mercedes-Benz of Jax. Dillon is personable and knowledgeable of his craft. He is easy to talk with and sensitive to customer nee representative for Mercedes-Benz of Jax. Dillon is personable and knowledgeable of his craft. He is easy to talk with and sensitive to customer needs. Dillon is a great role model for other employee regarding is attentiveness to customers. I am not a manager at Mercedes-Benz Jax, so I am unable to reward Dillon's professionalism with a cash award or promotion. However, if Mercedes-Benz Jax will agree with my assessment, I trust that they would take the appropriate steps to reward Dillon for being a mole model and a positive face for Mercedes!!! More

Excellent overall service, the mobile unit is super helpful and affordable. Mr. Germail was efficient and courteous helpful and affordable. Mr. Germail was efficient and courteous More

Everyone friendly and willing to help . Dealership is nice and everyone explained everything in defail Dealership is nice and everyone explained everything in defail More

Once again, Jonathan at Mercedes Benz of Jacksonville has been able to provide outstanding, compassionate, empathetic and full of knowledge services of my about the Mercedes-Benz GLS550. been able to provide outstanding, compassionate, empathetic and full of knowledge services of my about the Mercedes-Benz GLS550. More

Rick Adams is awesome guy he make sure the customer is well taking care of he’s smiling 7:00 am no matter what he is one man that makes the dealership look good well taking care of he’s smiling 7:00 am no matter what he is one man that makes the dealership look good More

Fast, efficient, courteous mobile car service. Would definitely recommend the mobile service to everyone. Great experience! Would definitely recommend the mobile service to everyone. Great experience! More

Prompt, courteous service included a video of their vehicle safety check. The service techs know all about your vehicle so they will answer any questions. vehicle safety check. The service techs know all about your vehicle so they will answer any questions. More