Mercedes-Benz of Jacksonville

Great staff and service specialists. Dalton explained everything in detail and is very professional. Great service and support. Dalton explained everything in detail and is very professional. Great service and support. More

Was the best experience for me Happy new year for everyone who do great work everyone who do great work More

I am writing to express my extreme disappointment and frustration with Mercedes-Benz, a company that, in my recent experience, has played the role of the Grinch in stealing the joy of my daughter's Chris frustration with Mercedes-Benz, a company that, in my recent experience, has played the role of the Grinch in stealing the joy of my daughter's Christmas. I had high expectations for Mercedes-Benz and had been eagerly anticipating purchasing a vehicle from your esteemed brand. However, my interactions with your dealership left me feeling utterly disheartened and disillusioned. I had planned to surprise my daughter with a special Christmas gift—a CPO C300 car from Mercedes-Benz. After diligently searching for the ideal car, a stylish and reliable Mercedes-Benz, for several days .I stopped first at Fields in Atlantic Blvd and after a few hours of negotiation, test drive , back and forth of the Dariq consulting with his manager and signatures the deal was agreed on . Excitement overwhelmed me as I sat across the desk from the sales representative, finalizing the paperwork and signing the deal. Everything seemed to be falling into place, and I envisioned my daughter's excitement .. The car got sent to the car wash and got fuelled . Few minutes later Gino halilaj The manager came out with a grinch smile to turn my excitement into frustration right on christmas EVE The excuse given by the manager seemed dubious at best- the car is was Not CPO due to a non OEM windshield.I suspected that the dealership might have received a better offer from another buyer but used the excuse of a a non OEM windshield to backtrack on their agreement this despite the fact that the car was listed as CPO and made sure during negotiation that CPO condition f was a deal breaker for me. This resulted in an inability to finalize the purchase in time for Christmas. My daughter's excitement and anticipation for a memorable gift were shattered due to the incompetence and apathy displayed by your dealership manager . Mercedes-Benz, a brand that is synonymous with luxury and excellence, has failed to live up to its reputation. Your company's actions have not only soured my perception of your brand but have also robbed my daughter of a special moment that she was eagerly looking forward to this holiday season. I implore you to take this matter seriously and address the issues within your dealership. I hope that by sharing my experience, you will take steps to ensure that other customers do not have to endure similar disappointments in the future. Sincerely, More

Excellent services in Mercedes-Benz Dealer in. Atlantic Blvd in Jacksonville Fl. Bryan, provides excellent services from receiving my car, to delivering it again. Thanks so much 🎄 Atlantic Blvd in Jacksonville Fl. Bryan, provides excellent services from receiving my car, to delivering it again. Thanks so much 🎄 More

Excellent service, Camile our service adviser was knowledgeable and took care of business in a very timely manner . The dealership is very nice and comfortable with a chef on premises to prepare you knowledgeable and took care of business in a very timely manner . The dealership is very nice and comfortable with a chef on premises to prepare you a mail while waiting . More

They were fast, did a great job, and Rick kept me informed as to what was going on and my repair options, informed as to what was going on and my repair options, More

Alley did a great job very happy with the service. Thank you so much I will tell my friends. Thank you so much I will tell my friends. More

Everyone from the staff, excepting my car at check-in to Jarad. My advisor were extremely professional. My experience was good throughout. There was attention paid to my car, and I knew what to expect. The Jarad. My advisor were extremely professional. My experience was good throughout. There was attention paid to my car, and I knew what to expect. The owner was nice and provided as requested. The car was ready on the time expected. They drop off and pick up of my car And the cashier experience were all exceptional More

Great customer service! Always goes above and beyond and very courteous.. Love the complementary dining room..esp the cookies! Always goes above and beyond and very courteous.. Love the complementary dining room..esp the cookies! More

Jarrod Adams was my service advisor and did a fantastic job. He communicated well and set clear expectations for my E 350 FOB repair. He is an asset to the fields team. job. He communicated well and set clear expectations for my E 350 FOB repair. He is an asset to the fields team. More