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Mercedes-Benz of Jacksonville

Jacksonville, FL

4.8
612 Reviews
Call Dealership (904) 724-1080
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10231 Atlantic Blvd

Jacksonville, FL

32225

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612 Reviews of Mercedes-Benz of Jacksonville

October 02, 2023

$560 to replace battery. Didn’t honor warranty for battery they replaced 2 years ago More

by Pb_pvb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon
Report | Print
Oct 03, 2023 -

Mercedes-Benz of Jacksonville responded

I am so sorry your recent maintenance experience did not go as hoped and that the price was higher than anticipated. Our goal is to deliver a smooth and seamless process as well as top-quality services at a fair cost, and it's very disappointing to learn that we've let you down this time. I would like to assist you with this matter regarding your warranty, would you please reach out to me directly? Thank you, Josh Tanner - Service Manager - (904) 777-5900

Helpful
September 29, 2023

My experience with Mercedes Benz of Jacksonville was 5 stars! Everyone was very courteous, prompt and efficient! More

by Andi Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Langner
Report | Print
Oct 02, 2023 -

Mercedes-Benz of Jacksonville responded

Andi, we're delighted to know you had a 5-star experience at Mercedes-Benz and Sprinter of Jacksonville! Thanks for recognizing our team's efforts. Safe travels in your new vehicle!

Helpful
September 26, 2023

Quick and efficient process of getting my sprinter in and out. Ali explained the process and needed maintenance plainly and fully. More

by ekuenzli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Sep 27, 2023 -

Mercedes-Benz of Jacksonville responded

Thanks for the feedback! We're glad to know Ali and our team at Mercedes-Benz and Sprinter of Jacksonville made your visit efficient. Safe travels in your Mercedes-Benz Sprinter!

Helpful
September 22, 2023

Very professional. Excellent service. They go out of their way to take care of my concerns. More

by roblevy54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Adams , Lee McMillan
Report | Print
Sep 22, 2023 -

Mercedes-Benz of Jacksonville responded

Thank you for this 5-star review of Mercedes-Benz and Sprinter of Jacksonville! We hope to assist you again down the road!

Helpful
September 21, 2023

Mobile maintenance is the best. No more waiting for hours in the dealership or at home waiting for the phone call that the car is ready. Germail was punctual and so courteous. I More

by Jody_willis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germail
Report | Print
Sep 22, 2023 -

Mercedes-Benz of Jacksonville responded

Jody, we're glad to know that you found our mobile maintenance service convenient and efficient. Your recommendation of Germail is greatly appreciated! Thanks for choosing Mercedes-Benz and Sprinter of Jacksonville.

Helpful
September 21, 2023

The service department at Fields Mercedes is one of the most professional and efficient that I have experienced! The staff is extremely knowledgeable, courteous, and informative! More

by lynnpetry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew and Ali in Service
Report | Print
Sep 22, 2023 -

Mercedes-Benz of Jacksonville responded

We're delighted to know you had such a positive experience with our service department at Mercedes-Benz and Sprinter of Jacksonville. We strive for professionalism and efficiency in all that we do! Thanks for your kind words.

Helpful
September 20, 2023

She was very helpful and I was very thankful for her appreciated services. Thank you, Mercedes, for putting Camile in customer service, she is the right person for this position.😊🙏🏻. More

by Halla
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Camile
Report | Print
Sep 21, 2023 -

Mercedes-Benz of Jacksonville responded

We're delighted to know that Camile was able to provide you with the excellent experience we strive for. Your kind words about our team at Mercedes-Benz and Sprinter of Jacksonville are greatly appreciated!

Helpful
September 18, 2023

The best and the most smooth car buy experience ever I was very impressed and pleased. More

by Email4bmoore
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dariq Biag
Report | Print
Sep 19, 2023 -

Mercedes-Benz of Jacksonville responded

We are thrilled to hear that your purchasing experience here was smooth. Thank you for choosing Mercedes-Benz and Sprinter of Jacksonville. Enjoy the new ride!

Helpful
September 12, 2023

Courteous and efficient. Great communication throughout the time car at dealer. Delivered with work completed and looks great More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon
Report | Print
Sep 13, 2023 -

Mercedes-Benz of Jacksonville responded

Dan, we're glad to know you had a positive experience with our team at Mercedes-Benz and Sprinter of Jacksonville. We strive for great communication and efficient service! Enjoy your freshly serviced car!

Helpful
September 10, 2023

Germail did a great job and arrived on time and very convenient thank you for excellent service More

by chaddad2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germail
Report | Print
Sep 11, 2023 -

Mercedes-Benz of Jacksonville responded

Thank you for this stellar review of Mercedes-Benz and Sprinter of Jacksonville! We will pass along your kudos to our team. Take care!

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