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Mercedes-Benz of Jacksonville

Jacksonville, FL

4.8
679 Reviews
Call Dealership (904) 724-1080
View Awards

10231 Atlantic Blvd

Jacksonville, FL

32225

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679 Reviews of Mercedes-Benz of Jacksonville

April 16, 2024

Service center and personnel are impressive. Worked with Camile and she was very helpful and communicative. More

by Dale O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camile Maddow
Report | Print
Apr 16, 2024 -

Mercedes-Benz of Jacksonville responded

Dale, we're glad our service center and team, especially Camile, left such a positive impression on you. We thank you for this great review and hope to see you again at Mercedes-Benz and Sprinter of Jacksonville!

April 16, 2024

I had an emergency situation on the road and they accommodated me. Diagnosed the issue and had me back on the road. Behar was great and communicated throughout the process. Very helpful , friendly More

by Gary Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Behar
Report | Print
Apr 16, 2024 -

Mercedes-Benz of Jacksonville responded

Gary, we're glad to know that Behar and our team at Mercedes-Benz and Sprinter of Jacksonville were able to assist you during your emergency situation. We always aim for efficient communication throughout the process. Safe travels!

April 13, 2024

I always have my CLS 450 serviced by Jonathan Hill. He’s fantastic. He’s the only one I work with, is my go-to guy, and works hard to get what I need done as fast and as smoothly as possible. I’ve owne More

by jill r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hill
Report | Print
Apr 15, 2024 -

Mercedes-Benz of Jacksonville responded

We're delighted to know that Jonathan has been providing you with fantastic service for your CLS 450 at Mercedes-Benz and Sprinter of Jacksonville. We appreciate the trust you've placed in us over the years, and we look forward to continuing our relationship!

April 11, 2024

I had the express service the tech Germail came to my home and did an excellent job. More

by lindalong249
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Germail tech
Report | Print
Apr 12, 2024 -

Mercedes-Benz of Jacksonville responded

Thank you for leaving Mercedes-Benz and Sprinter of Jacksonville a five-star review! We are happy to hear that you enjoyed the ease of our express service with Germail.

April 08, 2024

Excellent service by Dalton in the Service Department. He graciously gave me a Veteran’s discount. His service has been consistently professional, courteous and helpful. More

by HR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
Report | Print
Apr 09, 2024 -

Mercedes-Benz of Jacksonville responded

We're glad to know that Dalton's service met your expectations at Mercedes-Benz and Sprinter of Jacksonville. We appreciate the recognition for his professionalism, courtesy, and helpfulness!

April 07, 2024

Everyone was professional and respectful towards us. They made sure that we were aware of everything going on as it pertained to our vehicle. More

by Foxie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Prakash Patel
Report | Print
Apr 08, 2024 -

Mercedes-Benz of Jacksonville responded

We appreciate your positive feedback! Our team at Mercedes-Benz and Sprinter of Jacksonville always strives to keep our customers informed throughout the process. Thank you for choosing us, we're here if you need anything else in the future!

April 07, 2024

Keep up with the good work thank you for your help I will see you soon More

by Jack Azad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blair Sharpe, John Pelinski, Lee McMillan, Aaron Mong, Anna Sackel, Josh Tanner, Barry Lamb
Report | Print
Apr 08, 2024 -

Mercedes-Benz of Jacksonville responded

We really appreciate you taking the time to leave Mercedes-Benz and Sprinter of Jacksonville this awesome review, thank you! We are here for anything else you might need down the road, Jack!

April 03, 2024

Never had sloppy service at BMW, before I review on google, someone should check their inbox. More

by db
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not employees fault, assume this is how Mercedes handles service as a company
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Apr 04, 2024 -

Mercedes-Benz of Jacksonville responded

I'm sorry to see your experience fell short of our 5-star standards. We want our customers to feel completely satisfied and accommodated throughout their time working with us, so I'd like an opportunity to discuss ways in which we can improve your experience. Please reach out to me on my direct line. Thank you, Josh Tanner - Service Manager - (904) 777-5900

April 02, 2024

Professional and reliable service. Having the Mobile service come to my home was very convenient. More

by millertraci95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dervis
Report | Print
Apr 03, 2024 -

Mercedes-Benz of Jacksonville responded

We're delighted to hear that our team could make your experience a smooth success and that the mobile service was convenient! Thank you for choosing Mercedes-Benz and Sprinter of Jacksonville. Safe travels, and we'll see you next time!

March 30, 2024

Dillon did an excellent job keeping me informed about the word done on my car More

by Schollmgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon did great job
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Jacksonville responded

We're overjoyed to hear that Dillon hit the mark with informative and communicative service! Thank you for choosing Mercedes-Benz and Sprinter of Jacksonville. Until next time!

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