Mercedes-Benz of Huntsville

My wife and I just purchased a new E350C from Mercedes Benz of Huntsville and we couldn't have been more pleased with the experience. That says a lot considering we both hate everything about buying a ne Benz of Huntsville and we couldn't have been more pleased with the experience. That says a lot considering we both hate everything about buying a new car. Clint Long guided us through the purchase with the most professionalism we have ever experienced in a car salesman. He made certain we had enough information to make a decision with absolutely no pressure. He allowed us to test drive four different vehicles, always explaining the difference between each. Most importantly he listened to what we wanted and expected in a new car. Our last test drive was in the car we ultimately purchased. It was a vehicle that we didn't expect or intend to buy but thanks to Mr. Long actually listening to what was important to us, he steered us to the perfect vehicle. This is not our first high-end luxury car, but it is our first Mercedes Benz. I can assure you we are customers for life. If you are in the market for a luxury car, do yourself a favor and let Clint Long of Mercedes Benz of Huntsville take you on a test drive before you make your purchase. You won't regret it. Kevin Behrens Huntsville, AL More

David Goodwin (sales associate) made my experience extremely painless. We worked the deal entirely over the phone and via text message. I never even had to come to the dealership until my new car wa extremely painless. We worked the deal entirely over the phone and via text message. I never even had to come to the dealership until my new car was ready for delivery. David had to search the country for the car I wanted and then had it delivered across country to my home dealership here in Huntsville. Then I was contacted via phone by Mike Brantley (finance director) to go over the last few financial details so that he could finish the paperwork before my arrival. I showed up to the dealership, signed the papers, and drove away in less than an hour. Professional...seamless...and just plain awesome! Thank you David & Mike.....Lana (happy customer!) More

Most enjoyable trade-in experience I have ever had. Clint was up front, honest, and didn't try to sell me something I didn't want. I will definitely return and refer others to him. Finance guy was al Clint was up front, honest, and didn't try to sell me something I didn't want. I will definitely return and refer others to him. Finance guy was also great and low pressure. Thanks! More

I found this GLK350 online Clint helped me swiftly. With the details given quickly and accurately I was able to make a decision quickly and purchase a plane ticket to purchase the vehicle. When I arrive ev the details given quickly and accurately I was able to make a decision quickly and purchase a plane ticket to purchase the vehicle. When I arrive everything went seamlessly from the ride from the airport to the vehicle being as advertised and perfect. Service was fantastic everyone was very kind it was a pleasure to deal with you guys. I will do my best to talk my soon to be wife out of the Audi she wants so I can put another Mercedes in the garage. Thank you again and see you soon. Hopefully ;) Brent More

I have been doing business with Randy Jones since the 80's. To me he is the best. He is always honest and treats his customers great. He continues to make sure that his customers are taken care of long 80's. To me he is the best. He is always honest and treats his customers great. He continues to make sure that his customers are taken care of long after the sale is made. More

David went the extra mile to get the car I wanted with every detail/feature I wanted. I plan to go back for the next car. every detail/feature I wanted. I plan to go back for the next car. More

We purchased two new vehicles at the same time. The atmosphere was very relaxed and the staff was very courteous. Pricing and trade-in valuations were accurate and fair. We will return to purchase atmosphere was very relaxed and the staff was very courteous. Pricing and trade-in valuations were accurate and fair. We will return to purchase another vehicle in 3-5 years. Very pleased. More

Began the search for a new vehicle with some specific requirements that must be met for family comfort and using a car buying service made it easy to locate a dealership as well as a recommended salesper requirements that must be met for family comfort and using a car buying service made it easy to locate a dealership as well as a recommended salesperson. Test drive, friendliness and knowledge of salesperson helped in making my decision to buy. More

We live in Williamsburg, VA and found a 2011 E63 AMG at Mercedes Benz of Huntsville on AutoTrader. 2 weeks ago I called the main number on a Thursday night after hours and Alicha Dial (F&I Manager Internet Mercedes Benz of Huntsville on AutoTrader. 2 weeks ago I called the main number on a Thursday night after hours and Alicha Dial (F&I Manager Internet) answered from her cell phone driving home after dealership hours. We discussed my interest in the white 2011 E63 AMG shown on thier showroom floor. Friday the next day, we agreed to a price on the AMG (placing a deposit on AMEX).With the great help of Alicha I submitted a credit application for financing thru Mercedes Credit which was immediatly approved with 800+ credit rating. Friday that same day Alicha and I discussed (long distance) the "features and benefits of extended warranties, prepaid maintenance, gap insurance, etc. The next day, Saturday Alicha and I had planned to compete the rest of the transaction details.By the way Alicha is very professional and knowledgable. BUT Saturday morning David Goodwin (Sales Consultant) from the Mercedes of Huntsville Team called my cell indicated Alicha was home with a severe virus. That day Saturday, Dave picked up the ball and we exchanged a dozen phone calls back and forth as to adding the aftermentioned warranties, prepaid maintenance, etc. to the transaction. All was agreed and paperwork completed by Dave (can't believe all the detail was executed in such time . I mentioned to Dave we planned to sell our Toyota Solora Convertible independent of the AMG purchase. I was on my way to CarMax that same Saturday afternoon to get a price. Dave took the intiative and asked about details of the Toyota (model, year, mileage, ZIN #, etc) he called me back and gave me a trade in price....but did ask me to call him after I recieved the appraisal from CarMax. Following the trip to CarMax that same Saturday afternoon, Dave and I talked and Mercedes of Huntville agreed to meet the CarMax appraisal (which I sent to Dave, but he did NOT ask me for the document). Late Saturday afternoon Dave facilitated the completion of all the "boilerplate" paper work. Here's best part of a BEST IN CLASS CUSTOMER SERVICE STORY! After Dave got us prices to transport our car to Williamsburg, VA (~$1,000) he offered to drive to Williamsburg to deliver the car. Instead the next day, Sunday, on his own time, Dave drove 750 miles to Roanoke, VA (we drove only 200 miles) and we meet in Roanoke. He spend several hours with us giving AMG orientation (plus signing all the paperwork I couldn;t believe had been completed the afteroon before), we swiched cars and he drove back to Huntsville that same night arrving back home after midnight. In the meantime Dave has helped with many other questions, sent replacement tail light lens to Tysinger Mercedes in Hampton, VA. He has texted me, e-mailed me, phoned me,and has been an incredible customer advocate for Mercedes Benz of Huntsville. In fact the entire experience has been terrific where I will recommend to my friends and family (my son living in CA has a new C63 AMG and got me interested in owning an AMG...WOW! What a Machine!!) The experience with Mercedes Benz of Huntsville, Alicha and (of course) the Best Mercedes Sales Consultant and Customer Service advocate in North America, Dave Goodwin, had made my purchase and trade in experience extremely enjoyable. It's most certain, because of Dave (and Alicha) and the staff at MB of Huntsville more vehicles will be purchased (long distance) from Mercedes Benz of Huntsville,Alabama. More

Without the quality of the sales experience and the willingness of the associate to "go the extra mile" I would not have purchased within the same time frame. willingness of the associate to "go the extra mile" I would not have purchased within the same time frame. More