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Mercedes Benz of Hagerstown - Service Center
Hagerstown, MD
163 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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163 Reviews of Mercedes Benz of Hagerstown - Service Center
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April 01, 2013
Every time I took my C 350 into Mercedes-Benz of Hagerstown for service, Adam Himmelwright has given me outstanding customer service. Adam is very nice and I feel like family. I trust Adam to take g Hagerstown for service, Adam Himmelwright has given me outstanding customer service. Adam is very nice and I feel like family. I trust Adam to take great care of my car. I just want to say thank you very much Adam for the outstanding customer service and great vehicle service experience. Thanks, Dr. Windell Hutchinson More
by DrWindell
Employees Worked With
Adam Himmelwright
Helpful March 22, 2013
Not only did MB of Hagerstown take me in on a busy Friday, but they took the time to really examine my issue on a 21-year-old 300 SD. Tom Mummert, the shop foreman, took it under his wing and engineer Friday, but they took the time to really examine my issue on a 21-year-old 300 SD. Tom Mummert, the shop foreman, took it under his wing and engineered a clever auxiliary crankcase vent system that would catch the oil blowing out due to high engine wear/extreme blow-by. On the ride back to Chicago, I thanked my lucky stars I was able to go to MB of Hagerstown, because other dealers had their hands on the car before and all they could do was console me because there was no fix - by the book. But the modified system captured the oil that before had covered the underside of the car, and with the engine crankcase pressure lower, it used less oil. Nothing lasts forever, and my car has 253,000 miles on it, but at least I will get all the last miles out of this. I would highly recommend MB of Hagerstown and Tom in particular (and let's not forget Alex, the service advisor who got me in the door). If you ever have a challenging quirk or seemingly insurmountable problem, give this team a chance and you may be thrilled as I am. More
by jimbochicago
Employees Worked With
Tom Mummert
November 14, 2012
I am thrilled by my whole experience! I just purchased my first Mercedes Benz. Granted it was antique by some standards. A 1986 300E. I didn't know what I was doing. I have owned VW's, domestics and T my first Mercedes Benz. Granted it was antique by some standards. A 1986 300E. I didn't know what I was doing. I have owned VW's, domestics and Toyota's and have always taken the time to find a trustworthy dealer garage for service. That process usually took many months or a few years. Most of my friends think I'm foolish. It has always paid off. What is so unique about my experience with Tom Mummert and Hagerstown MD, is how lighting fast I knew I was in good hands. Before I even bought the car from a private party, I called the dealership and spoke with Tom Mummert. Before I was even an owner, he guided me so that I could make a good purchase and then when I brought it in for post purchase evaluation, Tom and his team carefully identified all the issues and helped me prioritize the repairs based on my needs for safety and reliability. Wow! I'm now driving a solid and fun Mercedes Benz, all thanks to Tom Mummert. I am convinced that my recent introduction to Mercedes, leading to a rapid rapport with your talented, considerate and committed staff, under Tom's leadership, is the beginning of long term Mercedes ownership. Tom Mummert has won me over to Mercedes and to Hagerstown Mercedes Benz!. Thanks for everything. More
by mkomin
Employees Worked With
Tom Mummert
June 10, 2012
We really were on the verge of changing from Mercedes (after 25 years) feeling that the company is backing away from using quality products in their vehicles but our experience with Hagerstown changed th (after 25 years) feeling that the company is backing away from using quality products in their vehicles but our experience with Hagerstown changed that. Thank you so much for your care and consideration of our past experience. More
by gracerudasill
March 21, 2012
My wife and I went in to pick up a key that was ordered by the car dealer we got the car from. The key was already programed and ready for use. My wife wanted to see if she could get a licence plate frame by the car dealer we got the car from. The key was already programed and ready for use. My wife wanted to see if she could get a licence plate frame with dealers name on it that looks really great. Mike Lavrenchik gave her 2 frames and 2 key rings and then went outside and showed us how things worked on our car. 2 things we didn't even know the car had. This is one great dealership and I have looked at their used cars after my wife got her Mercedes because it is fantastic and I would love one but can't afford it yet. Will be back at Mercedes-Benz of Hagerstown when I can afford it. Rick More
by rickeytm
Employees Worked With
Michael Lavrenchik
December 02, 2011
The mb of hagerstown has assisted our needs beyoud normal. With great service and excellent support service .This is why our family we be back for many more purchases. normal. With great service and excellent support service .This is why our family we be back for many more purchases. More
by lowejamwv
Employees Worked With
Mr Mummert and staff, Tom Mummert
July 17, 2011
Adam was very helpful in evaluating a used Mercedes that I purchased from a non Mercedes dealer. He quickly arranged a service visit, evaluated the one problem that I knew the car had (steering rack proble I purchased from a non Mercedes dealer. He quickly arranged a service visit, evaluated the one problem that I knew the car had (steering rack problem) and also provided suggestions for a few other items that he felt should be corrected. I was provided with very good communications (both email and phone), honest evaluations of problems, and quality work for the repairs. All work was done on time and at the price quoted. More
by DGS80
Employees Worked With
Adam Himmelwright, Adam Himmelwright
June 17, 2011
I have absolutely no problems, whatsoever, with Mercedes I have absolutely no problems, whatsoever, with Mercedes Benz of Hagerstown. They are extremely polite, very efficient (I had my car in and a loaner I have absolutely no problems, whatsoever, with Mercedes Benz of Hagerstown. They are extremely polite, very efficient (I had my car in and a loaner within 10 minutes of arriving), and the price was fair. Furthermore, they even fixed a few things I didn't ask them to do! (Light bulb, unlocked my radio, and filled up my windshield washer fluid resevoir) When I was able to get into my car and noticed that the radio worked again, I was beyond thrilled! The attention to detail that they paid ensures that I will be returning them for service for years to come. More
by c43amg
Employees Worked With
Adam Himmelwright, Adam Himmelwright
June 15, 2011
I am very happy and especially appreciate the honesty of Alex. No other company would ever service my vehicle. The work is always the quality I associate with Mercedes. Alex. No other company would ever service my vehicle. The work is always the quality I associate with Mercedes. More
by feserrf
June 15, 2011
Called for an appointment for an oil change and tire rotation. Were able to get me in the same day. Loved the new customer lounge. rotation. Were able to get me in the same day. Loved the new customer lounge. More
by PSUArch93
Employees Worked With
Adam Himmelwright, Adam Himmelwright
