Mercedes Benz of Hagerstown - Service Center

We have been getting great service with Alex at Hagertown Mercedes since 2013 with this car and 2007 with the ML. The services are thorough and getting pickups and loaners a great extra. Mercedes since 2013 with this car and 2007 with the ML. The services are thorough and getting pickups and loaners a great extra. More

New client experience for Service B work performed at the dealership with Nicholas Bischcoff as my Service Advisor. Work was preceded by a great conversation with the Service Manager (Marty Dillion) as I wa dealership with Nicholas Bischcoff as my Service Advisor. Work was preceded by a great conversation with the Service Manager (Marty Dillion) as I was doing my due diligence to determine which dealership to take my vehicle to. Marty assured me it was worth the additional 30 minutes travel time to get the type of care and attentiveness I was seeking (I had relayed my concerns about troubling reviews I read about other dealerships closer to my home). Marty’s promises were in-fact realized and I am pleased with all aspects of my service experience. Nicholas very professionally greeted me for my 1st time with the dealership and provided updates on the servicing. While there, other great support was also provided by Lexi and Lisa for various reasons. All aspects of my 1st experience were very good and the additional 30 minutes travel time was well worth it. More

Alex, who handles my E-430 Mercedes, always pleasant and so helpful, took care of my car and fixed it swiftly. I have been driving this car for almost 24 years and drives like a new car. Outstanding servi so helpful, took care of my car and fixed it swiftly. I have been driving this car for almost 24 years and drives like a new car. Outstanding service, no complaints. More

Alex always makes me feel good when I come to do service he has excellent customer service friendly good employee I can count on Alex Folz no worries the ladies at the desk are always treating me with digni he has excellent customer service friendly good employee I can count on Alex Folz no worries the ladies at the desk are always treating me with dignity respectful overall I’m happy with the service More

Alex and the service department at this dealership is first rate. I consistently receive excellent service and communication. first rate. I consistently receive excellent service and communication. More

Excellent and honest service since I’ve been bringing my vehicle in these past 10 years. vehicle in these past 10 years. More

Great service friendly staff Rob was great and very informative and honest great place to take your vehicles informative and honest great place to take your vehicles More

Friendly, honest people. No sales pressure. Great service.. Knowledgeable people. Friendly cashiers. Helpful people. Waiting room could use some improvement. No sales pressure. Great service.. Knowledgeable people. Friendly cashiers. Helpful people. Waiting room could use some improvement. More

I needed a quick turn-around repair of my front left window. An appointment was made for the next morning, the repair was made in less than an hour, and the repair charge was reasonable. window. An appointment was made for the next morning, the repair was made in less than an hour, and the repair charge was reasonable. More

The quality of service provided is very good. We recommend this dealer and will continue to use for our service needs. We recommend this dealer and will continue to use for our service needs. More