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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,444 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,444 reviews

July 15, 2010

We just purchased a Mercedes-Benz and it was the easiest and most pleasant automobile purchase experience we have ever had. Mr. Paden explained the features of the different models to us and had us test dr More

by Kheran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Paden
July 15, 2010

Richard was extremely patient, very courteous, and very respectful. He took the time to evaluate what I was actually looking for and worked with me to find the right car for me (I purchased an SLK 280). He More

by sbslk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Paden
July 14, 2010

I have had service from this dealer for 2 Mercedes over the last 15 years of so and it has always been excellent. Though I have recently moved to Virginia, I felt it worthwhile to go back to Hagerstown fo More

by CoughDoc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andre Taylor, also service manager & other salesmen
July 08, 2010

We found the salesman to be extremely knowledgable about the product and most helpful to us. He was not pushy at all. He was very cordial and professional. He gave us the best experience we have ever had More

by Cam Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lavrenchik, Michael Lavrenchik
July 07, 2010

I had a great experience with Mercedes Benz of Hagerstown. Everyone was very friendly and excited about my purchase. Barry London, my sales rep, was great! From the first moment I met him he was e More

by Lpstouffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Barry London
July 06, 2010

This is the 3rd Mercedes I have bought from the dealership. I had been interested in an Aegean Blue with Stone interior SL500 for several years. MB of Hagerstown usually has 1 or 2 certified used o More

by johnwilkinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, Michael Lavrenchik
June 21, 2010

Richard was very nice and extremely helpful. He made purchasing a vehicle out of state extremely easy and a very pleasant experience. He gave me all of the information that I needed and answered all th More

by grizzy06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Paden
June 15, 2010

Richard was great to work with. Very good knowledge of the Mercedes product family and his patience as we test drove numerous vehicles was refreshing. He walked us through all the options of purchasing ne More

by plackey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Paden
June 10, 2010

Unequivocally the best service **in the world.** Communication is excellent, price is spot on, and Tom always does excellent work on our '83 300TD. Work was performed in extremely timely fashion an More

by cbhershey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marty (service manager), Tom Mummert, Tom Mummert
May 27, 2010

Richard went out of his way to make sure the vehicle was the one I wanted and that I knew everything about it. I bought another vehicle from him 2 1/2 years ago and had a very positive experience with him More

by beknepper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
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