Mercedes-Benz of Hagerstown

The reason(s) I keep coming back to this dealership is my service rep, Alex Folz, and the service manager, Marty Gillions. They seem to understand that, as a single woman, I have to be able to depend on the service rep, Alex Folz, and the service manager, Marty Gillions. They seem to understand that, as a single woman, I have to be able to depend on the vehicle I drive, without being able to understand the "workings" of the vehicle! I have to be able to trust that the information they give me is correct, and I have to be able to trust THEM. Thus far, I do. More

The people I delat with were really great. I met with Barry and Austin. my only ocmplaint was that I had an appointment window of 2:30 - 3:00pm, got there at 2:35pm and was not served until 4:30pm. Tim Barry and Austin. my only ocmplaint was that I had an appointment window of 2:30 - 3:00pm, got there at 2:35pm and was not served until 4:30pm. Timeliness is extremely important to me in all of my endeavors. The car is great. Overall, I am quite pleased and would recommend this dealer to my friends and assoicates. More

We had shopped around at other Mercedes dealerships before this one, and the whole experience was just so much better here. They were more respectful, friendly, helpful, and they offered a better price before this one, and the whole experience was just so much better here. They were more respectful, friendly, helpful, and they offered a better price. Surprisingly, as we were about to leave, a random couple happened to be walking in, and they congratulated us on our purchase and for choosing this dealership because they, too, had had a similar experience at other dealerships before arriving at this one. They were going in to buy their 2nd car from this dealership More

Mike was our sales representative in connection with ordering our new 2011 R 350 and follow up on progress towaard delivery. In Mike's absence recovering from surgery, Barry handled the delivery, with a ordering our new 2011 R 350 and follow up on progress towaard delivery. In Mike's absence recovering from surgery, Barry handled the delivery, with a lengthy in depth explanation of the vehicle's features, and follow up questions. Both Mike and Barry were very professional, friendly and responsive. I would highly recommend both of them as well as the dealership. Larry P. Scriggins More

I always have a wonderful experience when I walk into the service dept. as well as the sales floor. Marty, Alex and now Kristen are wonderful people to work with, always very helpful and they always go beyo service dept. as well as the sales floor. Marty, Alex and now Kristen are wonderful people to work with, always very helpful and they always go beyond their duties. I have no complaints whatsoever, I have bought vehicles from other places but the service here is the BEST. Thank you for the excellent service guys! More

I would by car from here recently. I was fortunate to have Barry London assigned as the sales consultant. Barry showed me all the features of the car and took me for a long test drive. The price could ha have Barry London assigned as the sales consultant. Barry showed me all the features of the car and took me for a long test drive. The price could have been lower but overall I was satisfied with the deal. Ask for Barry when if you go to this dealership. He stayed more than an hour past the time the dealership closed to make sure I was confortable with all the car features. Barry gets a perfect 5 for friendliness but I am giving it a 4 overall once I factor in the other people I dealt with while I was there. More

As always my experience for service was excellent. I would like to comment that I was recently in Salt Lake City, Utah and needed service there at the Garff Dealership. I was pleasantly surprised to fi would like to comment that I was recently in Salt Lake City, Utah and needed service there at the Garff Dealership. I was pleasantly surprised to find that before giving me back my car, not only did they wash it but they vacuumed the inside as well....... What a treat that was! I would like to recommend that my favorite Mercedes Dealership in Hagerstown adopt that practice...... :) More

This dealership is by far the best service dept for Mercedes in the DC metro area. I have to say that the above comment surprised me as well. There are only 3 major Mercedes dealers in the DC area Mercedes in the DC metro area. I have to say that the above comment surprised me as well. There are only 3 major Mercedes dealers in the DC area (what's with that?), and after trying the other two and being very disappointed with both pricing and service quality at the two in the Arlington and Tyson's area, I decided to try the third in Hagerstown. The difference is phenomenal -- the same service on the same car was approximately half the price, and was done on time, on budget with no surprises and no hassles. The service staff are competent, friendly and trustworthy to treat your car as if it were their own in terms of not doing unecessary things or telling you honestly when it'd be cheaper or better to go somewhere else. They recently were able to solve a surface paint problem that I'd been quoted $2500 at another dealer -- for nothing. Yes - zero. They were creative about trying some novel ideas, and they worked it out. You can't but respect that. That's the kind of initiative that deserves reward. Yes, it's a 45 mile drive from DC, but it's totally worth it More

8/28/10 -- very happy with paint scratch gratis repair Mercedes of Hagerstown folks made. The major issue I have and discussed at length with Marty is the misunderstanding concerning scratch, paint and d Mercedes of Hagerstown folks made. The major issue I have and discussed at length with Marty is the misunderstanding concerning scratch, paint and dent repair plan underwritten by CertifiedPLUS for $675.00 we purchased in 2008. At the time of our C300 purchase, we asked Michael Lavrenchik about matching touch-up paint. Michael proceeded to tell us about a great scratch, paint and dent repair plan Mercedes of Hagerstown was offering that would automatically repair all minor parking lot type injuries. We were led to believe all we needed to do is make an appointment and bring our C300 into the dealership to have the minor repair fixed at no charge for a 4 yr period. Unfortunately, we didn't read all of the fine print before purchasing the plan or we would have realized Michael had not pointed out an important restricting feature of the plan. Had we been aware of this we would not have purchased the plan. We read the contract and discovered plan covers only the auto insurance deductible for non-collision related damage to our C300. Furthermore, the plan only pays if the cost of the repair exceeds the deductable. Marty indicated we should contact Justin; general manager, and complain. I mentioned 8/28/10 feed-back email and was told by Marty email response would be a good method to apprise Justin of our displeasure. More

Every contact with this dealership has been pleasant, cordial and professional. Wes is a joy to work with, and we never experienced any of the stereotypical sales pressure. Wes is very personable, and cordial and professional. Wes is a joy to work with, and we never experienced any of the stereotypical sales pressure. Wes is very personable, and obviously loves his job. He knows how to pay attention to the customer and provide information in a pleasant and helpful manner. He is easy to work with and he makes the process fun. Picking up our car was like a celebration and all the staff were congratulating us. We got such a fantastic deal that I felt like I had won the lottery! Our car is a pre-owned 2006 Mercedes diesel with only 40,000 miles and it is show-room perfect. We LOVE it! This was a wonderful experience - so easy and pleasant. I am looking forward to working with this expert team again! More