Mercedes-Benz of Hagerstown

The sales representative and the dealership as a whole were very helpful through the entire process. I needed to turn in a Lexus a week before my new Mercedes E was available from the port and the dealer were very helpful through the entire process. I needed to turn in a Lexus a week before my new Mercedes E was available from the port and the dealership graciously provided the almost identical model for me to drive for that week. The financing and paperwork were exactly what I expected and the entire process very streamlined. I would highly recommend the sales rep and the dealership to anyone. More

Barry made the experience so much fun, yet very informative and professional. We came to the dealership thinking of buying a Mercedes. Barry helped us to understand why it was, in fact, a smart dec informative and professional. We came to the dealership thinking of buying a Mercedes. Barry helped us to understand why it was, in fact, a smart decision to make. Barry was also thoroughly knowledgeable about the car and the entire Mercedes line-up! Austin was also very professional and well-versed in all that Mercedes has to has to offer. He also make the experience fun and comfortable. More

I knew exactly what I was looking for beforehand. I did my preliminary research over the internet, found thier add for the used car on Craig's List, and worked with the sales staff virtually until I was co my preliminary research over the internet, found thier add for the used car on Craig's List, and worked with the sales staff virtually until I was comfortable with the car and the price; everyone at the dealership was responsive, professional and courteous throughout the process. More

Mike was very professional and knowledgable. He highlighted the advantages of the automobiles we were considering and assisted us in cimparing them. He was considerate and gave us private time to d highlighted the advantages of the automobiles we were considering and assisted us in cimparing them. He was considerate and gave us private time to discuss. Paper work was complete and detailed. Process was quick and efficient. We were pleased with the product, the salesperson and the finance officer. We hope to have a continued relationship with this dealership. More

Overall the service was great. Had everything ready and made the purchase easy. Mike was very helpful and removed stickers and other items from trade in that he was allowed to and placed new items on the n made the purchase easy. Mike was very helpful and removed stickers and other items from trade in that he was allowed to and placed new items on the new car as requested. He was friendly and accommadating. More

Mike was great to work with, he made the process very easy and enjoyable. He realy made the extra effort to show me the features of the car before the test drive and that was greatly appreciated. I wou easy and enjoyable. He realy made the extra effort to show me the features of the car before the test drive and that was greatly appreciated. I would certainly recommend Mike and the dealership to others in the future. More

Barry London and the other dealership employees that we Barry London and the other dealership employees that we had contact with made the new car buying process as pleasant, comfortable, and simple as pos Barry London and the other dealership employees that we had contact with made the new car buying process as pleasant, comfortable, and simple as possible. Mr. London provided all of the information that we wanted and we never felt pressured in any way. More

From the very beginning of our car-buying experience (on-line browsing) this dealership, and Barry London in particular, were tremendously helpful. Barry reached me by phone within 10 minutes of my requ (on-line browsing) this dealership, and Barry London in particular, were tremendously helpful. Barry reached me by phone within 10 minutes of my requesting a quote through Edmunds.com. He was hassle-free and pressure-free, fully up-front about options, prices, etc. He asked to know when we'd be in the dealership so he could pull several cars into the shade (it was over 100 degrees the day we started our search). By the time we arrived, Barry had done his homework enough to recognize which buyer category we fell into (pretty much ready to buy if shown the right car). He familiarized us with most of our vehicle's features (all would take a week), and got us on the road on an outstanding and thoughtfully-chosen route that showed off the car's stellar capabilities. Back in the showroom Barry was clearly anxious to be sure he'd answered all of our questions, and we made the deal on the spot. 2 days later, at pickup, he was similarly cordial and helpful, and directed us to Austin, who managed the financial packaging, again with grace, sensitivity, and complete lack of pressure. Both of these folks left us feeling thoroughly well-informed and at ease. The brief contacts I've had with others at the dealership have provided similar experiences. I'm looking forward to maintaining a long-term relationship with these folks! More

Best car buying experience ever, hats off to the entire staff and especially to our salesman, Barry London. Barry you are the best! Carl has talked about buying a "red" Corvette since he was in Vietnam staff and especially to our salesman, Barry London. Barry you are the best! Carl has talked about buying a "red" Corvette since he was in Vietnam 40 years ago, thanks for making the whole buying experience worth the wait. We will definitely tell our friends about our experience at Mercedes-Benz of Hagerstown. The customer service was worth the 7 hour road trip from Indian Trail, NC. We wish we could have rated you higher than a 5 because you definitely earned it! Carl & Linda Waring More

My first purchase with Mercedes! Outstanding customer service and quality products. Wes was TERRIFIC. He was professional yet friendly, totally courteous and easy to talk with. Follow up was great and service and quality products. Wes was TERRIFIC. He was professional yet friendly, totally courteous and easy to talk with. Follow up was great and home delivery can't be beat! highly recommend. I visited twice to try and decide. Wes was patient, informative, he did not try to swing my interest, he listened and was very helpful and fun to work with. The dealership was clean cut, professional, the finance department, Austin, was very pleasant and secured an outstanding rate for me even able to beat my bank. Mercedes arranged home delivery, signed papers in my dining room and they handled everything. Best experience you could want. I purchased an SLK 350 and it speaks for itself. Excellent value purchase- completely stylish and fun car-exceptional choice products on the lot!! More