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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,444 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,444 reviews

October 09, 2010

Mike was our sales representative in connection with ordering our new 2011 R 350 and follow up on progress towaard delivery. In Mike's absence recovering from surgery, Barry handled the delivery, with a More

by Larry Scriggins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lavrenchik and Barry London, Michael Lavrenchik
October 07, 2010

I always have a wonderful experience when I walk into the service dept. as well as the sales floor. Marty, Alex and now Kristen are wonderful people to work with, always very helpful and they always go beyo More

by cab2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marty and Kristen
October 07, 2010

I would by car from here recently. I was fortunate to have Barry London assigned as the sales consultant. Barry showed me all the features of the car and took me for a long test drive. The price could ha More

by benz2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Barry London
October 04, 2010

As always my experience for service was excellent. I would like to comment that I was recently in Salt Lake City, Utah and needed service there at the Garff Dealership. I was pleasantly surprised to fi More

by napper630
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Alex, Tom, Tom Mummert
October 01, 2010

8/28/10 -- very happy with paint scratch gratis repair Mercedes of Hagerstown folks made. The major issue I have and discussed at length with Marty is the misunderstanding concerning scratch, paint and d More

by nhauber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marty
October 01, 2010

This dealership is by far the best service dept for Mercedes in the DC metro area. I have to say that the above comment surprised me as well. There are only 3 major Mercedes dealers in the DC area More

by dboyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Alex
September 28, 2010

Every contact with this dealership has been pleasant, cordial and professional. Wes is a joy to work with, and we never experienced any of the stereotypical sales pressure. Wes is very personable, and More

by terryarm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Whetstone
September 23, 2010

From the time we first contacted the salesman by phone till we left the dealership in our newly purchased car we had nothing but courteous, knowledgeable and prompt response to all our questions and deali More

by brendaruby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Whetstone
September 16, 2010

The original contact was through the internet. Berry London,called me on my cell phone and knew about the car that I was interested in and its history. Berry, is a very friendly and knowledgeable MB sal More

by Randy Fulk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Berry
September 15, 2010

I have always driven a BMW 750 but my wife had gotten a new Mercedes six years ago from this dealer and Richard Paden and suggested that I consider the new Mercedes S550. Although the sticker price for thi More

by jlm0505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Paden
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