Mercedes-Benz of Hagerstown

It was truly a pleasure working with this dealership. From the moment we stepped into the building, we were treated with respect and kindness. Not only did Barry do everything he could to make our experi From the moment we stepped into the building, we were treated with respect and kindness. Not only did Barry do everything he could to make our experience great, but the rest of the team always took the time to stop and speak with us and welcome us to the Mercedes family. Barry walked us through every step of the purchasing of the vehicle then stayed after closing hours in the freezing cold until we were comfortable with the operation of the vehicle. My wife and I will without a doubt be returning to them when the time comes for a new vehicle. More

The friendliest and most effective dealership in North America. We wouldn't purchase any automobiles from any other source. The sales department as well as the service department all rank way above the America. We wouldn't purchase any automobiles from any other source. The sales department as well as the service department all rank way above the rest. Other dealerships should take lessons from MB of Hagerstown on how to treat their customers. More

I was able to comunicate with the dealership/service manager very quickly and effectively by email. This provided same day price quotes for my 2008 Mercedes E 350 4Matic for the 39,000 mile service, fl manager very quickly and effectively by email. This provided same day price quotes for my 2008 Mercedes E 350 4Matic for the 39,000 mile service, fluid and filter change for the transmission, and fluid change for the transfer case. The price quote was extremely competitive and saved us a substaintial amount of money. I was then able to also set up the appointment and arrange for a free loaner car (new C class Mercedes)by email, and the dealership was able to accomodate my busy schedule. When we arrived at the dealership for service, it was very cold, 20 F and 35 mile an hour winds. We were immediatly directed to drive both take care of our car and provide the loaner car. All went very smoothly including the required paperwork for our car and the loaner car. We recieved very friendly help in transfering our belongings to the loaner car which was clean and filled with gas. We were also greeted by the service manager who welcomed us as new customers to the dealership, and then he made sure that all was OK. Our car was ready the next day as promised. When we arrived, our car was delivered promtly to us, with a complimentry and excellant car wash. Our Service Advisor explained the bill and what had been done, and the Service Manager explained a few additional service details. He aslo explained the results of their free fitness inspection of our car which passed with flying colors. we paid our bill, which was less than the estimate, and were on our way. More

The pocess of buying the car was very easy and clear, Mr. Lavrenchik was very helpfull in locating the car I need in a short time. Mr. Lavrenchik was thourgh in explaining the car and the financia department Lavrenchik was very helpfull in locating the car I need in a short time. Mr. Lavrenchik was thourgh in explaining the car and the financia department were very helpfull and clear in explaining the details. More

I have been a customer for 14 years and have purchased I have been a customer for 14 years and have purchased and serviced 3 automobiles through their dealership. My number #1 reason for returning as a c I have been a customer for 14 years and have purchased and serviced 3 automobiles through their dealership. My number #1 reason for returning as a customer is the quality of the work of the service department's manager and his team. Always friendly, courteous, and eager to provide excellent customer service. In their care, I can enjoy driving my automobile with the utmost confidence in its safety and style. More

I thought that the attitude of the person that I dealt with was very flip and condescending. I had questions about the price and what needed to be done and was dealt with in an unfriendly manner. I asked with was very flip and condescending. I had questions about the price and what needed to be done and was dealt with in an unfriendly manner. I asked for another person to deal with next time. I have been to the dealership many times in the past and know Adam, who has always been wonderful and easy to deal with. I will use him from now on. More

We stopped in the dealership just to look and were interested in a 2011 E Class. We were told that we could order the car we wanted with no obligation so we did just that. We picked up our new E350 interested in a 2011 E Class. We were told that we could order the car we wanted with no obligation so we did just that. We picked up our new E350 yesterday and everything went very smoothly. Barry London was a pleasure to work with and was very thorough. He kept us updated as the delivery got closer and we are very excited with our new car. More

Very accomodating; great sense of humor - aim to please; loaner vehicle available; very clean drive-in area; service writer knowledgeable about all aspects of vehicle; always make you feel they value you as loaner vehicle available; very clean drive-in area; service writer knowledgeable about all aspects of vehicle; always make you feel they value you as a customer; car washing a great bonus; thanks for a job well done. More

Warranty issue with CD changer. Unfortunately, the (2nd) replacement failed within days leading to speculation there may be an issue with the stereo system itself. MB of Hagerstown has remained committed t replacement failed within days leading to speculation there may be an issue with the stereo system itself. MB of Hagerstown has remained committed to resolving the issue and making things right. Their professionalism and courtesy has been unfailing. More

Mercedes-Benz of Hagerstown and especially Barry London in particular were very helpful and accomodating in our new car purchase. They stayed after hours to complete the sale, making sure our car was clean in particular were very helpful and accomodating in our new car purchase. They stayed after hours to complete the sale, making sure our car was cleaned, refueled and took the time outside after the doors were closed to answer any questions we had, explain the features of our car and were polite, helpful, professional, and courteous. I would highly recommend them for any vehicle purchase. More