Mercedes-Benz of Hagerstown

I was very pleased with my buying experience at Mercedes Benz of Hagerstown. My sales consultant, Barry London, was extremely knowledgeable, friendly, prompt and made the overall process very pleasant. He w Benz of Hagerstown. My sales consultant, Barry London, was extremely knowledgeable, friendly, prompt and made the overall process very pleasant. He was attentive without being pushy. He located vehicles which offered my stated specifications. He explained the vehicle's features and demonstrated how to operate them without making it complicated. The dealership's pricing was competitive and met my expectations in dealing with my purchase. I would recommend this dealership to anyone looking for a Mercedes Benz or other quality used vehicle. Finally,I would urge anyone contacting the dealership to specifically seek the assistance of Barry London. More

What an excellent experience!! I can't remember her What an excellent experience!! I can't remember her name, but the young woman I worked with was very professional. During the inspection, the serv What an excellent experience!! I can't remember her name, but the young woman I worked with was very professional. During the inspection, the service tech found a couple of small problems. She came into the waiting area and thoroughly and patiently explained what was found She then presented options on the best way to proceed with the necessary repairs. There was no pressure to get the repairs done immediately.. how refreshing that was. Thank you for an excellent experience... I would give this experience a 10+!! well... minus the car wash part... lol That courtesy left a lot to be desired. I went in with puppy prints on my car and left with puppy prints still on my car... Not complaining, just know that that part of my experience seemed out of character after such a great experience with the rest. Thanks again. More

Barry london was a up front guy,bought the car over the phone. was exacly the way he told me it was.. thank you barry... at no time did I feel presure for this car or anouther.told him what I was looking f phone. was exacly the way he told me it was.. thank you barry... at no time did I feel presure for this car or anouther.told him what I was looking for he told me what he had. Very happy with the car More

re: detail/clean. tire black(?) seemed to splatter on vehicle(white GL)n needed wiped off at home. crome exhaust tips could b cleaned w/ 000steel wool and wd40 to remove grime. Rear skid plate(under bum vehicle(white GL)n needed wiped off at home. crome exhaust tips could b cleaned w/ 000steel wool and wd40 to remove grime. Rear skid plate(under bumper) not wiped off/polished. otherwise very happy w/ job. (dont tell Barry L wife liked E class loaner!!) Thanks! More

Bought my new car 7 years ago at Hagerstown MB and have been getting it serviced there, and only there, ever since. The team there has always been prompt, courteous, and accommodating, plus they always do been getting it serviced there, and only there, ever since. The team there has always been prompt, courteous, and accommodating, plus they always do great work on the repairs / service. I highly recommend them!! More

Barry and Austin provided great customer service with the purchase of my 2011 C300. This is the third car I have purchased from this dealership and service my car here each time when it is due. Service Dep purchase of my 2011 C300. This is the third car I have purchased from this dealership and service my car here each time when it is due. Service Department is great as well. Highly recommend this dealership. More

Easy to get an appointment; always friendly and go out of their way to add value in their customer service and service needs for my vehicles. We trust them to determine what needs to be done with our cars a their way to add value in their customer service and service needs for my vehicles. We trust them to determine what needs to be done with our cars and never worry about them requiring more work than is necessary to address the problem or when providing general service to our cars. In a word they are trustworthy...... More

I have always had a very positive experience at MB of Hagerstown. The waiting area is very comfortable and the staff keep you up-to-date on the progress of your vehicle. My neighbor, who owns to Merced Hagerstown. The waiting area is very comfortable and the staff keep you up-to-date on the progress of your vehicle. My neighbor, who owns to Mercedes, is considering switching to this dealership for service, based on my positive comments. More

Mike was a bit condescending towards us when we were there to look at the cars and also when we purchased our car. He also took a personal call while we were sitting there waiting for him to finish up o there to look at the cars and also when we purchased our car. He also took a personal call while we were sitting there waiting for him to finish up our paper work. He also didn't follow up with us until we called him to get the status of our car. We did work with another associate and he was absolutely amazing which is why we'd use this dealership again. More

The reason(s) I keep coming back to this dealership is my service rep, Alex Folz, and the service manager, Marty Gillions. They seem to understand that, as a single woman, I have to be able to depend on the service rep, Alex Folz, and the service manager, Marty Gillions. They seem to understand that, as a single woman, I have to be able to depend on the vehicle I drive, without being able to understand the "workings" of the vehicle! I have to be able to trust that the information they give me is correct, and I have to be able to trust THEM. Thus far, I do. More