Mercedes-Benz of Hagerstown

I have had my eye on a Mercedes Benz for three years and with the help of Barry London I can now check this one off my bucket list! I was looking for a C Class but.. Barry's knowledge of the E Class made me with the help of Barry London I can now check this one off my bucket list! I was looking for a C Class but.. Barry's knowledge of the E Class made me a believer when that wasn’t my intention. I appreciate the time you took to show me how my new car works...because you knew I was going to read the manual! Thanks again Barry for helping us to get a safe car for our family. I love MY car! Blessings. More

I love all the features the service dept. has to offer. I love the email communication in regards to a breakdown of what is needed and/or to be done at a service. visit. Everyone is so friendly & super easy love the email communication in regards to a breakdown of what is needed and/or to be done at a service. visit. Everyone is so friendly & super easy to deal with. Thanks! Will def. continue my getting service for my vehicle there. More

Bravo to all those I deal with at Mercedes Benz of Hagerstown. There is no where else I would even think about going to since being a loyal customer for almost 20 years. I salute Alex, who is the firs Hagerstown. There is no where else I would even think about going to since being a loyal customer for almost 20 years. I salute Alex, who is the first person that greets you in the service lane and addresses all your concerns and problems and gives a quick response to any questions, an estimate of repairs and who is my liason with all the ongoing repairs being performed. Marty Gillions has my upmost respect as the service manager who oversees the entire service area and is always a visible, on-hands manager who is so friendly and caring. And what can I say about Linda and Rita? They are the best and I love them! They are always so upbeat and happy and it makes you feel good about handing over your money to them!!!! Knowing that Tom and Harry and all the other mechanics in the shop are taking such care with your vehicle makes me feel very comfortable about the whole service experience. To all the others not mentioned here, I do appreciate your smiling, friendly faces and it is always a pleasure doing business with MB of Hagerstown. Thank you all....Debra J More

We have now purchased 5 vehicles from this dealership. The number one reason we keep coming back is Marty Gillions, head of service and parts. His professionalism, candor, personality, and trustworthiness The number one reason we keep coming back is Marty Gillions, head of service and parts. His professionalism, candor, personality, and trustworthiness are the greatest asset that this dealership possesses. We have owned brands other than Mercedes. However, the service we are given at this dealership outweighs buying somewhere else. Our experience this time at the dealership included several other key players. Alex Folz, from service was key in my latest purchase of an E320 Bluetec. After listening to my needs, he suggested I check out this car and it truly is a great fit for my lifestyle. Richard Paden was our salesperson and did an outstanding job of checking in with us from the point we had mentioned wanting to purcahse a new vehicle. While keeping in touch, he was never overbearing but always let us know he was available if we needed assistance. Robert Buchanan, who is new to the dealership as the finance manager, completed our experience. He was very upfront and honest with us throughout the process. Rob showed us various scenarios to assist us in getting to a place that we were comfortable and happy with our purchases. He was very easy going and made us feel at ease. A stellar addition to the team. Lastly, Linda Clark gets a shout out for her consistent telephone professionalism. She speaks succinctly on the phone and has a wonderful demeanor. I always enjoy hearing her voice on the other end. Overall, I highly reccommend this dealership to anyone interested in purchasing a vehicle. The employees we have come in contact with over the 10 years we have been coming here are all professional and exhibit a true desire to help you acheive your goal in a car purchase. More

Wes Whetstone was very helpful with the purchase of our new C-Class Mercedes Benz. He wasn't pushy or in your face with his sales approach like many other dealers can be. At the end of the day, this was new C-Class Mercedes Benz. He wasn't pushy or in your face with his sales approach like many other dealers can be. At the end of the day, this was the best purchasing experience of our lives. Wes was particularly helpful in explaining the Mercedes Benz perks and product. He was also very patient in answering all of our questions. Thank you Wes for the awesome purchasing experience! More

Richard and Rob were great to work with on the purchase of our new GLK 350. It was by far the best new or used car experience we have ever had. We highly recomend this dealership and Richard (salesman ) an of our new GLK 350. It was by far the best new or used car experience we have ever had. We highly recomend this dealership and Richard (salesman ) and Rob ( new car sales manager )to everyone. Thanks for a easy car buying experience. More

The reason I have assessed the highest possible rating for Mercedes-Benz of Hagerstown is quite simple -- their staff is highly professional, thorough, friendly and they make the customer feel at ease and for Mercedes-Benz of Hagerstown is quite simple -- their staff is highly professional, thorough, friendly and they make the customer feel at ease and never pressured in any way. Also, the dealership itself is typically neat, clean and welcoming for a Mercedes operation. This is particularly noteworthy for this dealership because they are somewhat maintaining this high standard in spite of an ongoing facility renovation. The bottom line: Mercedes-Benz of Hagerstown is a first-rate operation made possible through its excellent staff. More

I was very pleased with my service visit. My advisor greeted me promptly, fully explained what service would be performed and the approximate cost. They provided me with transportation while the work o greeted me promptly, fully explained what service would be performed and the approximate cost. They provided me with transportation while the work on my vehicle was being performed, and the work was done when promised. More

Mr. Whetsone was extremely knowledgeable, helpful, and friendly. He showed us several vehicles that interested us, and once we had made a decision, he spent a lot of time showing us how the various contr friendly. He showed us several vehicles that interested us, and once we had made a decision, he spent a lot of time showing us how the various controls worked. I had a great car-buying experience today. More

we were very pleased with the whole purchasing process.Everybody we dealt with was very friendly and helpful.The sales person took the time to explain all the functions on the car to us and let us process.Everybody we dealt with was very friendly and helpful.The sales person took the time to explain all the functions on the car to us and let us know that they would be available to us for any questions we would have in the future.The best experience I have ever had with a Mercedes dealer and we have been Mercedes owners for the last 25 years! More