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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,444 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,444 reviews
January 27, 2011
After OVER A $1000 REPAIR BILL THE CAR NOW SOUNDS LIKE A MACK TRUCK. CAR WAS NOT PROBERLY TUNED. NOW THE CAR HAS DEVELOPED A MAJOR OIL LEAK AS A RESULT OF THE POOR SERVICE. GIVEN THE PROPER DIAGNOSIS THE MACK TRUCK. CAR WAS NOT PROBERLY TUNED. NOW THE CAR HAS DEVELOPED A MAJOR OIL LEAK AS A RESULT OF THE POOR SERVICE. GIVEN THE PROPER DIAGNOSIS THE POTENTIAL PROBLEMS COULD HAVE BEEN RESOLVED. COMPLETE INCOMPATENCE CAUSED THE PROBLEM. More
by Candy_mnfus
January 23, 2011
Mike was very good to work with. He listened to us when we told him what our needs were for features, safety and gas mileage. He went out of his way to search for the perfect car for our son, and then cal we told him what our needs were for features, safety and gas mileage. He went out of his way to search for the perfect car for our son, and then called to let us know when he found something suitable. More
by longnlau
Employees Worked With
Michael Lavrenchik, Robert - sales manager, Michael Lavrenchik
January 22, 2011
One does not have to be in MB of Hagerstown long before One does not have to be in MB of Hagerstown long before one realizes that it is not the typical automobile dealership---Far from it! Everybody that One does not have to be in MB of Hagerstown long before one realizes that it is not the typical automobile dealership---Far from it! Everybody that one chats with, discusses business or just mingles with during the course of the visit is professional. It shows in their sincerity---a sincerity which cannot be faked. They enjoy their work and are competent in what they do. They speak highly of management at MB of Hagerstown. Some would have one believe that Mr. Younger can "walk on water" even though we all know better. I always enjoy my visit. Even though during this visit I did not see Linda, Marty or Alex, I include them as professional persons with whom I have dealt in the past. During this visit, Robert and Austin were professionally competent in the commercial aspects of the purchase. Adam was the "same ole Adam"---As always; very conscience of the physical status of the vehicle as it left for home. Last but not least--Mr. Paden.---Over the tears Richard has tought me to expect perfection from him,. He never disappoints me and this visit was no different. However He did surprise me. Not in his professionalism---but in the fact that He knew as much about the Ford which He sold my wife as He knows about thte Mercedes that I drive! Like I said, "I enjoy the visits" More
by Robert Wilt
Employees Worked With
Other Employees :
Richard Paden, Adam Himmelwright, Robert Buchanan, Austin , Adam Himmelwright
January 21, 2011
I am very satisfied with the MB of Hagerstown! Outstanding service and very friendly and knowledgeable staff. Although I live closer to the MB of Alexandria, I prefer to deal with the Hagerstown Outstanding service and very friendly and knowledgeable staff. Although I live closer to the MB of Alexandria, I prefer to deal with the Hagerstown service center, due to the fact that they make me feel "at home" and provide better service (in terms of lower prices, shorter wait periods, and better workmanship). While all staff members are great, I particularly enjoy working with Alex Foltz - German fellow that knows German cars! Regards, Michael More
by rasko
January 20, 2011
This is my second purchase from Mercedes of Hagerstown and will not be my last. The people in Sales and Parts & Service dept. are great. I will recomend family and friends to shop for a new car at this de and will not be my last. The people in Sales and Parts & Service dept. are great. I will recomend family and friends to shop for a new car at this dealership anytime due to the fact on how great my experience was. More
by jdstotler
Employees Worked With
Mike Lavrenchik, Michael Lavrenchik
January 19, 2011
Richard P. and the entire sales/service/management team have once again treated us like royalty. We have purchased several cars over the years from Richard P. and MB of Hagerstown and they NEVER disappoin have once again treated us like royalty. We have purchased several cars over the years from Richard P. and MB of Hagerstown and they NEVER disappoint. They always give us their best price and the best value for our trade without haggling. No pressure whatsoever. We and our entire family have become customers for life. Many thanks again MB of Hagerstown, B.J. & Tracy M. More
by BJMoravek
Employees Worked With
Richard Paden
January 13, 2011
Found the car on Yahoo Used Cars. Contacted Barry London at Hagerstown Mercedes Benz and he was very professional and very helpful. He knew his cars very well and took time to make sure we were satisfied w at Hagerstown Mercedes Benz and he was very professional and very helpful. He knew his cars very well and took time to make sure we were satisfied with every aspect of the car and the transaction. We highly recommend working with Barry. More
by Jon E.
January 12, 2011
I drove to Mercedes of Hagerstown from Waldorf Md to look at the Infiniti they had advertised online. I called several days before to get information on the vehicle and had a pleasant conversation with Mr.Wh at the Infiniti they had advertised online. I called several days before to get information on the vehicle and had a pleasant conversation with Mr.Whetstone. He was very polite and patient with me and all my questions. Most of my buying experiences were always serious but this one was totally opposite. I actually felt like I was a longtime customer. Needless to say i purchased the vehicle and am happy with the whole buying experience. Thanks a million Mr.Whetstone and Mercedes of Hagerstown!!! More
by rrhonhud
Employees Worked With
Wes Whetstone
January 11, 2011
Went in to look at an Infiniti they were advertising and left with a Mercedes. Very impressed with the amount of time Mr Paden was willing to invest in me-- I was there all day. I was also impressed with Mr left with a Mercedes. Very impressed with the amount of time Mr Paden was willing to invest in me-- I was there all day. I was also impressed with Mr Paden's patience and low pressure tactics. Not once did I feel pushed or pressured to make a decision. He simply allowed me to arrive at my decision at my own pace. More
by glynnfive
Employees Worked With
Richard Paden
January 10, 2011
I only rated the overall experience a "3" because I did not find the service area waiting room at all acceptable. The carpet is filthy - I mean really filthy. The bathroom looked like something out of a not find the service area waiting room at all acceptable. The carpet is filthy - I mean really filthy. The bathroom looked like something out of a Sheetz convenience store. The chair I sat in was broken and my laptop fell on the floor when I sat it on the pull-up arm table. The TV was not on (maybe broken too?). One of things I enjoy about taking my car to HBL in Tysons is the luxorious accomodations while waiting for serivce. Other than that - the experience was fine. More
by PGrago
