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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,515 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,515 reviews
April 20, 2011
We have been dealing with Mercedes Benz of Hagerstown for years> We have bought three new cars from them and have always been very happy with sales and service. We have recommended MB of H to many people. years> We have bought three new cars from them and have always been very happy with sales and service. We have recommended MB of H to many people. Adam, Alex and Mary are always very prompt and friendly and make you feel very comfortable while waiting. Thank you, The Sewells More
by ensewell
Employees Worked With
Adam, Adam Himmelwright
April 20, 2011
I have been to several Mercedes dealers for routine maintenance on my C300 - including the dealership where I originally purchased my vehicle. Mercedes of Hagerstown is head and shoulders above the re maintenance on my C300 - including the dealership where I originally purchased my vehicle. Mercedes of Hagerstown is head and shoulders above the rest. The staff is responsive and professional, online scheduling is a breeze and I was easily able to find a service time that fit with my schedule. The work was completed when they said it would be and my car was clean and shiny when I picked it up --- all for about half the price they quoted at the 'big city' dealership. I live in Northern Virginia - so it is a bit of a drive to Hagerstown - but it is so worth it! I won't take my vehicle anywhere else for servce and am looking forward to working with Mercedes of Hagerstown when I buy my next. More
by cherylcoxva1
April 19, 2011
Michael Lavrenchik gave us the initial introduction to GLK, he demonstrated with great expertise and knowledge, and he answered all of our questions. The demonstration ride was a great experience; the GL GLK, he demonstrated with great expertise and knowledge, and he answered all of our questions. The demonstration ride was a great experience; the GLK’s ride was very smooth in comparison to our ML320 and the instrumentation on the GLK is friendlier. We negotiated with Barry London in Michael’s absence, we found Barry London equally as knowledgeable, Barry gave us various scenarios on financing the vehicle, we came in to an agreement and we purchased the GLK. More
by donnasride
Employees Worked With
Other Employees :
Michael Lavernchik and Barry London, Michael Lavrenchik
April 18, 2011
Service Staff & Management continue to do their best to support the Brand and keep Customers Happy. It is this type of Committment that will continue to make Mercedes Customers proud Owners. To me, the to support the Brand and keep Customers Happy. It is this type of Committment that will continue to make Mercedes Customers proud Owners. To me, the type of service I receive from Hagerstown Mercedes is a test and proof of Mercedes Loyalty. I am not the only Mercedes Owner in the Family. My In-Laws drive the same Brand. Pierre Ayite Adjangba (Proud Owner R350) More
by pierrea
Employees Worked With
Adam, Adam Himmelwright
April 18, 2011
I have had my car serviced three times by this dealership. First, I had a radiator hose problem and they fixed it. I got the bill and I was very displeased. I told them and they called me back dealership. First, I had a radiator hose problem and they fixed it. I got the bill and I was very displeased. I told them and they called me back and made it right. Second a wheel bearing, tie rod end and alignment and some other work which they did great and gave me a discount because of the first visit issue. Thirdly, I called on a Thursday afternoon for an Oil and Filter Change and a Transmission fluid and filter change, I dropped the car off on Friday morning and they came and got me at 10:00 AM when it was done the same morning. They also gave me a great loaner when they repaired the wheel bearing and I ended up having the car over the weekend. They are also open till eight o'clock in the evening to pick up your car, which helps in this hectic world we live in. More
by tdgarry
Employees Worked With
Kristen
April 16, 2011
According to the popular belief, Mercedez Benz will charge you an arm and a leg for whatever service they provide to you. For me, my overall experience with the Hagerstown location has made this belief charge you an arm and a leg for whatever service they provide to you. For me, my overall experience with the Hagerstown location has made this belief a myth. Not only are your charges reasonable, Marty Gillions, has taken attention given to the customer to the next level; to put it bluntly, he is extra friendly. Oh! lest I forget, the loaner service is a good business strategy; never do away with it. More
by osei1965
April 16, 2011
Thank you for finding the real problem on short notice with our C280. Adam was great at determining that the problem did not appear to be what another out of state dealership said it was and had us back with our C280. Adam was great at determining that the problem did not appear to be what another out of state dealership said it was and had us back on the road in a few hours. Thanks again Adam!! More
by Pedigofam4
Employees Worked With
Adam Himmelwright, Adam Himmelwright
April 16, 2011
Exceptional assistance in the purchase of a car for my Mother in-law. The purchase was seamless, personal and caring. A great price, presentation and very a high level execution of top notch attention to Mother in-law. The purchase was seamless, personal and caring. A great price, presentation and very a high level execution of top notch attention to every detail. We will be back!! Thank You Younger MB! More
by alaakers
April 15, 2011
Barry London gets an A+, when its time to trade this MB for a newer one, I will go see Barry a true gentleman and a real pleasure to work with!!! I traded my 2003 C240 Sport Wagon for a later model 2005 C for a newer one, I will go see Barry a true gentleman and a real pleasure to work with!!! I traded my 2003 C240 Sport Wagon for a later model 2005 C240 Sport Wagon. When it is tme to trade up or buy new, I'll go see Barry! Peter Dula More
by pdula
April 15, 2011
I have never received such friendly and efficient service from a car dealer. From purchase on the experience has been first class. The sales and service staff are friendly, greet you by name, explain clearl from a car dealer. From purchase on the experience has been first class. The sales and service staff are friendly, greet you by name, explain clearly what is involved in the service, how long it is likely to take and frequently, upon request in advance, are able to provide a complimentary loaner while my car is in for service. I recommend this dealership very highly! More
by suzicardealer
