Mercedes-Benz of Hagerstown

Mike Lavrenchik was knowledgeable, thorough, and assertive-not agressive. He spent a good amount of time with my husband and I throughout the process. I am very pleased with the service I received assertive-not agressive. He spent a good amount of time with my husband and I throughout the process. I am very pleased with the service I received. Mike is a great asset. I love my car!!! I purchased a 2010 certified GLK 350. Everything was smoothe-not painful like some car purchases can be. I highly recommend the dealership and Mike. Don/Deb Stevenson More

All the service and support staff at Mercedes Benz of Hagerstown continue to exceed my expectations in every way. Everyone goes above and beyond to make sure I always a positive and pleasant experience Hagerstown continue to exceed my expectations in every way. Everyone goes above and beyond to make sure I always a positive and pleasant experience whenever I visit the dealership. Keep up the good work. Brent Bailey More

Everyone from Justin, Marty, Adam and Linda are truly Everyone from Justin, Marty, Adam and Linda are truly exceptional at customer service. They treated me the same no matter how valuable or which Merc Everyone from Justin, Marty, Adam and Linda are truly exceptional at customer service. They treated me the same no matter how valuable or which Mercedes I bring in. This visit I brought in one of the cheapest cars Mercedes sells. It's almost 10 years old and has great sentimental value to me. It was my first Mercedes and Justin sold it to me. In the coming years it’s going to be my “1955 Mercedes 300SL Gullwing” with the help of great mechanics like Mr. Wolfe and others. Thanks for taking care of me and my car, More

The staff and facility were amazing. I had to take a new (used) Mercedes that I had bought in for diagnostic test. Unfortunately for me the car did not fair so well, but I felt that the service advisor exp (used) Mercedes that I had bought in for diagnostic test. Unfortunately for me the car did not fair so well, but I felt that the service advisor explained everything to me & made it very easy to understand. The packet of information that they give you breaks everything down by color...red/yellow/green. These items made it easy to see what I had to handle and items that could wait. I was very impressed with the service. This is my first foreign car, so the pricing to me seemed high, but I don't have much experience with rates for servicing foreign luxury cars. Great dealership to deal with!!! :0) More

Overall this is the best Mercedes dealership I have ever worked with. My only complaint is with Mercedes Benz. Question 5 was answered based on the extremly high cost to repair an item that was designed wit worked with. My only complaint is with Mercedes Benz. Question 5 was answered based on the extremly high cost to repair an item that was designed with planned obsolence. Compared to other dealerships the cost for repairs and service are extreamly competitive. More

I wish to portray my complete satisfaction with the service I just received and for the service they have provided since we purchased the E-320 approximately 8 years ago...that is why we returned for a service I just received and for the service they have provided since we purchased the E-320 approximately 8 years ago...that is why we returned for another...cannot praise enough! Thank you... Thank you. More

Very efficient operation and extremely friendly service personnel. My Service Manager, Adam Himmelwright, kept me very informed of all status changes especially while he liaisoned with the warranty company personnel. My Service Manager, Adam Himmelwright, kept me very informed of all status changes especially while he liaisoned with the warranty company. While the repair was slightly delayed due to parts issues, the loaner car negated any impact this would have had. Overall a very pleasing experience. More

I took my S550 in for problems with vibration. I have worked with Alex in the service department for years and he is always friendly but more important is always determined to take care of whatever compl worked with Alex in the service department for years and he is always friendly but more important is always determined to take care of whatever complaint or problem that I may have. This time it was very difficult to trace the problem but he was determiined to fix it. He stayed in constant contact with me throughout the whole process to keep me informed and was able after a lot of hard work to fix the problem. I can truly say that I have never had a service representative with any car that I have owned who is such a pleasure to deal with and so dedicated to taking care of his customers. More

I have known Richard for years and have bought a number of cars from him. He is an incrdible salesman who is totally dedicated to taking care of his customers. Richard does not just sell a car, he takes ca of cars from him. He is an incrdible salesman who is totally dedicated to taking care of his customers. Richard does not just sell a car, he takes care of his customers after the sale. He is always available to talk to about the car and when I bring it in for service, he follows up with the service department to make sure that the problems are addressed and that I am satisfied with the work. He continually goes out of his way to make sure that my experience with the car is a good one and that I am happy with the car. I have never met a sales man who is so dedicated to his customers and making sure that their ownership experience is as pleasant as it can be. He is totally dedicated to the satisfaction of his customers. He also loves his job and it shows. More

The dealer is amazing to say in the least. My family and I have a very tight schedule owing to our business. Even so, Barry stayed quite a bit after hours to help explain the new car we had bought. He expla I have a very tight schedule owing to our business. Even so, Barry stayed quite a bit after hours to help explain the new car we had bought. He explained many details of the car in such a short amount of time, you know he had studied the car in abundance. Also, Barry's financial assistant was very nice, polite, and well-mannered. A very professional atmosphere, but also relaxed. Nothing felt rushed. The car itself is fantastic and great, E550. Thank you Barry and Mercedes Benz of Hagerstown! More