Mercedes-Benz of Hagerstown

I stopped by dealership just to look at new car. Had never looked at Mercedes before and was approched by salesman, Barry London. Stood out in the rain with me and explained a lot about the vehicle to never looked at Mercedes before and was approched by salesman, Barry London. Stood out in the rain with me and explained a lot about the vehicle to me. He had a lot of knowledge of the vehicles. Gave me a trade in price on my vehicle and deal was done. Completely went over how everything worked on vehicle. Everything went smooth and am very happy with my new car. More

My wife and I had been looking for a C300 for about a year. I visited Wes and after a few weeks my wife was on her way home with the car she wanted. Wes and the rest of the staff went out of their way to year. I visited Wes and after a few weeks my wife was on her way home with the car she wanted. Wes and the rest of the staff went out of their way to make sure we had the car we wanted at the price we were comfortable paying. In the past 14 years my wife and I have purchased 11 vehicles and I even worked at a Chrysler dealer for 4 years. My wife and myself both felt this was the best car buying experience we have ever had, a lot said from someone who has worked at a dealer in the past! Wes was very friendly and had the greatest "no pressure" sales approach that we both loved. The sales manager worked with my wife when she stopped by and Wes was not there. She said that the rest of the staff all pitched in to make sure that she was taken care of even though our sales guy was off that day. Wes was sure to follow up with us promptly to make sure that everything was taken care of since he was not there one time when she stopped by. Needless to say we have had the car for a little over a week and have enjoyed every second of it. I would recommend this dealer to anyone who is looking for a Mercedes, or even a quality pre-owned car in the future. I know it will be the first place I stop even if it is not a Mercedes that I am looking for! Thanks again to Wes Whetstone and the rest of the staff at Mercedes-Benz of Hagerstown! More

The reason I give Mercedes Benz of Hagerstown such exceptional rating is the high caliber of offered services and professionalism. I 've looked at numerous vehicles and auto dealerships from Baltimor exceptional rating is the high caliber of offered services and professionalism. I 've looked at numerous vehicles and auto dealerships from Baltimore and Frederick Maryland to Greencastle and Chambersburg Pennsylvania. However, Mr. Whetstone was the most professional, knowledgable and most willing to work with the individual. In fact, i was compelled to exhaust all possible options, and even looked next door to to the Toyota division of the Younger Dealership. I wanted Mr. Whestone to show me the car. Because of departmental training, he was unable. Notwithstanding, he walked over and found a capable sales associate. The figures were drive off numbers and a fine car. But, due in part to Mr. Whestone's sales experience, the Benz vehicle and demonstration drive was by far superior. Thank you Mr. Whestone. More

Mr. Paden and Mr Buchanan are the ultimate professionals. Richard was courteous, knowledgeable, patient, and very personable. He explained the various options/capabilities of my E350. He answered all questio Richard was courteous, knowledgeable, patient, and very personable. He explained the various options/capabilities of my E350. He answered all questions in a friendly and detailed manner. Mr Buchanan was also very helpful in closing the deal/trade. Both Richard and Robert are a credit to this dealership. On a slightly negative note, the appearance of the showroom was less than one would expect for a MB dealership. Notwithstanding the construction/renovation, I was surprised to see no urgency in making the showroom more presentable. One might ask whether the customer comfort/impressions was of any concern to the ownership. In summary, high marks for the employees & POOR MARKS FOR THE SHOWROOM. More

I was very surprised that Mike actually allowed me and my daughter-in-law to take this car home until noon the next day. The trade-in price for my present car was higher with this dealership than the origina daughter-in-law to take this car home until noon the next day. The trade-in price for my present car was higher with this dealership than the original dealership, and I was given discounts because of my Lt. Col. Marine Corp son and youngest son who also served in the Corp. I love my Mercedes-Benz! More

We purchased a new S 400 through Wes Wheststone last weekend. We had a great experience! We saw the vehicle online at the dealership's Web site several days before our actual visit to the dealership. weekend. We had a great experience! We saw the vehicle online at the dealership's Web site several days before our actual visit to the dealership. We live over an hour away from the dealership so we wanted as much information as possible before driving all the way there. This was the only S 400 that they had. We inquired about it online and to do so, we had to provide a phone number (required field for everyone). But, unlike every other dealer we have dealt with, the team at Hagerstown actually listened to what we said in our email inquiry -- that we would prefer to be contacted via email and not by phone. It is amazing how many other dealers ignored this simple instruction and how many interrupting phone calls we received while at work! The internet manager at Hagerstown did ask by email if a call could be set up, but given our work schedules business by phone was just not possible and Hagerstown proceeded to deal with us via email. We had to change our appointment time a few times due to child care issues and Wes handled each change pleasantly AND by email! Wes also promised to let us know if the vehicle sold before our drive in so we wouldn't waste our trip. When we arrived at the dealership to finally see and test drive the car, we were met at the door in a very friendly manner. Wes was finishing off other business (we were late) and we were shown to the coffee and drinks and were instantly made to feel comfortable. Within 10 - 15 minutes the S 400 was out front with Wes showing us the car in great detail. Not only did Wes know about the car (it's amazing how many sales people do not really know their product), he was extremely personable. The test drive went well - Wes accompanied us the first time to show us the route and the features of the car that were not apparent while it was parked. Then, when we switched drivers, he stayed behind and we took it for a spin on our own. This gave us a chance to discuss the car candidly and decide what we wanted to do. We arrived back at the dealership and made an offer -- we negotiated and came to agreement within 10 minutes with the Hagerstown staff (not just Wes) checking in on us to see if we needed any more to drink or anything else. While we were with the finance department the car was cleaned and gassed up. Wes had contacted Sirrus and Mbrace. We were on our way home within just over 3 hours since our arrival with lots of well wishes and our new car. More

The sales and service personnel went well beyond my expectations to resolve a minor issue. The door to door service was totally unexpected and made the experience very easy. I would recommend the Mer expectations to resolve a minor issue. The door to door service was totally unexpected and made the experience very easy. I would recommend the Mercedes of Hagerstown dealership to all my friends. More

We live in frenzied times. When dealing with service industries we often notice that the personal touch is left out in the rush to complete a project and start the next one. This is unfortunate for all industries we often notice that the personal touch is left out in the rush to complete a project and start the next one. This is unfortunate for all parties involved because the personal part is what should drive provider and recipient satisfaction. Your service of my E350 is another example of the commmittment of your dealership to provide exemplary service. For service and convenience you are unbeatable! More

I visited the dealership to have some equipment installed in the vehicle. The service was friendly, courteous, and professional and the price more than fair. The work was performed on time and in a very th in the vehicle. The service was friendly, courteous, and professional and the price more than fair. The work was performed on time and in a very thorough and professional manner. Drop off and pick up were hassle free and without fuss. This is an example of why I am a repeat customer of this dealership. I would recommend them to a friend and, in fact, have done so. More

Superb service with great communication - letting you know what is going on every step of the way. MB of Hagerstown provides great service at reasonable cost. Even though we were closer to other MB dea know what is going on every step of the way. MB of Hagerstown provides great service at reasonable cost. Even though we were closer to other MB dealers when our car broke down, we had our car towed to MB of Hagerstown because of our trust in the people of MB of Hagerstown. RD More