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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,413 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,413 reviews
May 01, 2011
I had a good experience with Michael. He answered all of the questions I had or found a person that had the answer for me. The only problem I have so far is that I cannot transfer those contacts from my Ip the questions I had or found a person that had the answer for me. The only problem I have so far is that I cannot transfer those contacts from my Iphone4 to the access list on the 2011 C300. But for the most part I had a good experience. More
by necta79
Employees Worked With
Mike Lavrenchik, Michael Lavrenchik
April 28, 2011
When I arrived a service adviser was right there to greet me and went over what I had told them my problem was when I made the appointment to make sure it was correct. Was told where the customer lounge was me and went over what I had told them my problem was when I made the appointment to make sure it was correct. Was told where the customer lounge was and that there was coffee and donuts available. When the work was completed the service adviser informed me that the work had been completed and what had been done. If I was walking around the show room I was greeted and asked if needed any help or if there were any questions I had. Everybody I encounterd was friendly and helpfull. More
by roadster350
Employees Worked With
Other Employees :
Adam Himmelwright, Justin Harbert, Mike Lavrenchik, Michael Lavrenchik, Adam Himmelwright
April 27, 2011
Marty Gillions and the service staff in general could not be more helpful, freindly, or accommodating. Hagerstown Mercedes Service Department rates as the best service department I have ever dealt with in my be more helpful, freindly, or accommodating. Hagerstown Mercedes Service Department rates as the best service department I have ever dealt with in my experience, which is almost 50 years. I would recommend them to anyone, even if they bought their car somewhere else. More
by Al.Moroz
April 23, 2011
Adam Himmelwright explained the work to be done thoroughly, called me when another matter developed, and followed up with phone and email contact. He gave an estimate upfront-no surprises. He was c thoroughly, called me when another matter developed, and followed up with phone and email contact. He gave an estimate upfront-no surprises. He was courteous and professional throughout and stated how long the work would take. He answered all my questions satisfactorily. He is an outstanding service professional. More
by AEJJ
Employees Worked With
Adam Himmelwright, Adam Himmelwright
April 22, 2011
I was interested in purchasing a new vehicle for my business and heard about the Mercedes from a friend. Richard went out of his way to accommodate me in finding the vehicle I want in the color that I business and heard about the Mercedes from a friend. Richard went out of his way to accommodate me in finding the vehicle I want in the color that I wanted. His dedication to his job made the decision to purchase my new vehicle and easy one. He has earned my respect for the service given to me and I hope that he continues to do an outstanding job with any customer that may enter his showroom. More
by rcadamssr
Employees Worked With
Richard Paden
April 22, 2011
Mike was outstanding, the entire Mercedes Benz experience is one that everyone should experience, especially at Mercedes Benz of Hagerstown,MD. Having purchased more vehicles then I can imagine no purchase is one that everyone should experience, especially at Mercedes Benz of Hagerstown,MD. Having purchased more vehicles then I can imagine no purchase was anywhere close to this, what a difference a car manufacturer and dealership that cares about their customers make. As a business owner myself I preach to my staff that a sale should not be one interaction with a customer but the first of many interactions if you do the job right. Well Mercedes Benz and Mercedes Benz of Hagertown has just earned a life long customer because they are heads and tails above the rest. Great job Mike, you will be getting more referrals then you ever imagine! More
by bobandshawn5
Employees Worked With
Mike Lavrenchik, Michael Lavrenchik
April 22, 2011
What a dealership, makes everyone feel comfortable & What a dealership, makes everyone feel comfortable & strives for excellence. All individuals add value & are well trained in their products, servi What a dealership, makes everyone feel comfortable & strives for excellence. All individuals add value & are well trained in their products, services & most of all customer service. Andre in Sales, made sure we were familiar with all aspects of the vehicle, its capabilities & addressed every question & concern with confidence & conviction. By far the #1 reason we returned for another Mercedes was Marty Gillons, Service Manager. Marty has a personal care for the customer & service that is unparalleled by other dealerships. He truly listens & understands what the customers needs & wants are. For my next vehicle we will be return to Mercedes Benz of Hagerstown More
by Jemco
April 21, 2011
This was the easiest car buying experience we've ever had. Wes was very knowledgeable, nice and always had time for us. From the manager to the rest of the office staff - they were very nice and helpfu had. Wes was very knowledgeable, nice and always had time for us. From the manager to the rest of the office staff - they were very nice and helpful also. When it's time to buy a car again - there is no doubt where we will go ! And above all - no pressure. Sandy & John More
by 2010mymercedes
Employees Worked With
Wes Whetstone
April 20, 2011
I have been to several Mercedes dealers for routine maintenance on my C300 - including the dealership where I originally purchased my vehicle. Mercedes of Hagerstown is head and shoulders above the re maintenance on my C300 - including the dealership where I originally purchased my vehicle. Mercedes of Hagerstown is head and shoulders above the rest. The staff is responsive and professional, online scheduling is a breeze and I was easily able to find a service time that fit with my schedule. The work was completed when they said it would be and my car was clean and shiny when I picked it up --- all for about half the price they quoted at the 'big city' dealership. I live in Northern Virginia - so it is a bit of a drive to Hagerstown - but it is so worth it! I won't take my vehicle anywhere else for servce and am looking forward to working with Mercedes of Hagerstown when I buy my next. More
by cherylcoxva1
April 20, 2011
We have been dealing with Mercedes Benz of Hagerstown for years> We have bought three new cars from them and have always been very happy with sales and service. We have recommended MB of H to many people. years> We have bought three new cars from them and have always been very happy with sales and service. We have recommended MB of H to many people. Adam, Alex and Mary are always very prompt and friendly and make you feel very comfortable while waiting. Thank you, The Sewells More
by ensewell
Employees Worked With
Adam, Adam Himmelwright
