Mercedes-Benz of Hagerstown

MB of Hagerstown is a really unique dealership which is why I gave them the top rating possible. It is located in a small town (but right off the interstate, so easy to get to) and it has a traditional cu why I gave them the top rating possible. It is located in a small town (but right off the interstate, so easy to get to) and it has a traditional customer friendly ethos. My sales guy Barry London knows more about MB than anyone I have ever dealt with. He explained the features of a highly technologically advanced vehicle (ML 550) in a simple and easy to understand fashion. He is a patient and knowledgeable guy who gave me his mobile number and told me I could call him anytime when I had questions. I have purchased dozens of cars over the years and not one salesman gave me his cell phone number. Austin Shemon the finance guy was terrific too. MB Hagerstown has a superior web site which is what attracted me in the first place. I saw a car I liked and was able to chat with Barry right away. I drove 80 miles to buy a car from these guys based on my sense that they are honest and would be excellent to deal with. I was right! More

I just purchased a MB-S550 from MB of Hagerstown on 9/29/2011. Barry London was great, he was very knowledgeable with the car and its features. Barry was willing to work with me to reach a final reas 9/29/2011. Barry London was great, he was very knowledgeable with the car and its features. Barry was willing to work with me to reach a final reasonable price. I was very happy with the whole experience, thanks to the knowledgeable and friendly staff especially Barry. More

Mike Lavrenchik did everything possible to communicate that he woud be there for me, unlike my last salespersona, not at MB. We will see if he meant what he said. Tom, my husband, and I will be going back that he woud be there for me, unlike my last salespersona, not at MB. We will see if he meant what he said. Tom, my husband, and I will be going back to the dealership to get the kinks knocked out as we begin to understand and work all the bells and whistles. Mike was friendly, courteous, respectful, fun, professional and serious about getting us into the right car for us! I appreciate that greatly b/c then the car sells itself. I believe that that past 12 year's worth of comments are correct b/c he is all that he can be as a car salesman. He is thorough, frank, direct, honest, takes all the time one needs and is a good family man with a beautiful granddaughter, who is the apple of his eye and his affections. thanks, mike, for a great deal and great salesmanship and marketing! Linda and Tom Jones-Hawkins More

Great Guy, competent and very pleasant to work with. Good luck to you Michael ! I hope to do more business with you in the future! luck to you Michael ! I hope to do more business with you in the future! More

We are buying our third Mercedes from this dealership. They treat us with courtesy and respect our busy schedule. Their knowledge of the vehicle we are looking for is excellent. Their service is always They treat us with courtesy and respect our busy schedule. Their knowledge of the vehicle we are looking for is excellent. Their service is always on time and thorough. We have found their prices to be fair and competitive. More

So far.... Wonderful! And now i need more words cause I have to have at least twenty-five. I thought succinct was good, but wordyness gets me through. have to have at least twenty-five. I thought succinct was good, but wordyness gets me through. More

While I have owned several luxury vehicles, I have never purchased a Mercedes Benz until now. The sales associate, Jackie Payne, was very polite, knowledgeable, and helpful throughout the entire process. Wh purchased a Mercedes Benz until now. The sales associate, Jackie Payne, was very polite, knowledgeable, and helpful throughout the entire process. While I was not ready to buy a vehicle on my first visit, Jackie remained courteous and helpful without being persistent or aggressive. She provided both verbal and written information regarding the vehicles I was considering and was professional and customer service oriented at all times. Likewise, Austin Shemon was helpful with arranging the financial paperwork and advising my wife and I about additional options designed to protect our purchase beyond the factory and Certified Pre-owned agreement. We are satisfied with our new purchase and appreciate the approach taken by the staff at Mercedes Benz of Hagerstown. More

Experience at this dealership was wonderful. Barry was very knowledgeable and thorough abotu the vehicle. I will definitely return to buy another mercedes and highly recommend this dealership very knowledgeable and thorough abotu the vehicle. I will definitely return to buy another mercedes and highly recommend this dealership More

We have purchased seven Mercedes from the dealership during the last eleven years. We go to this dealer, despite it being two hours drive from our home, because they have demonstrated consistently a com during the last eleven years. We go to this dealer, despite it being two hours drive from our home, because they have demonstrated consistently a committment to customer service. Mr. Harbert is always approachable and Mr. London is very through in his orientation to the new vehicle. Further, the Service Department is very competent and trustworthy. More

Wes has outstanding experience in customer service, he really did ensure that everything was as promised when we arrived at the dealership and followed up after the purchase. Highly recommended. really did ensure that everything was as promised when we arrived at the dealership and followed up after the purchase. Highly recommended. More