Mercedes-Benz of Hagerstown

I have been a loyal customer for 12 years, buying my first Mercedes at the dealership in 2000. Overall, the sales people are friendly, pressure less, and knowledgeable about the all of the cars. The s first Mercedes at the dealership in 2000. Overall, the sales people are friendly, pressure less, and knowledgeable about the all of the cars. The service and parts counter people are wonderful as well. I get all of my service work done at MB Hagerstown. There is no reason to go anywhere else! More

I purchased a 2006 Toyota Tundra 4WD from this dealership on March 7, 2012. I located the vehicle on Auto Trader and contacted Wes Whetstone over the internet. Since I'm from Florida,the idea of traveling to on March 7, 2012. I located the vehicle on Auto Trader and contacted Wes Whetstone over the internet. Since I'm from Florida,the idea of traveling to Maryland to purchase a used vehicle concerned me. I also might add that I always buy new vehicles and haven't considered or purchased a used vehicle in 30 years. However, since it was almost exactly what I was looking for and I had been unsuccessful in finding the vehicle in Florida, I proceeded to communicate with Wes about the truck. The dealership had not had time to post photographs or much information of the truck on the internet, so Wes gladly and promptly took and sent pictures to me. I had several additional questions and concerns about the truck and Wes actually took the truck to the neighboring Toyota dealer to have it inspected. I finally agreed to purchase the truck and scheduled a flight to Baltimore. One of the dealership drivers (Bill) picked up my wife and I at the airport and drove us to the MB facility. Bill was very professional and a pleasure to ride with. I am very particular about my vehicles, so I was ready for the big let-down when we arrived at the dealership to inspect the truck. The truck turned out to be exactly as Wes described, even down to the minor scratches and blemishes that would be expected on a used vehicle. How could that be - I was an out-of towner purchasing a used vehicle from a new car dealership. There had to be a catch! - no catch whatsoever. The truck was meticulously detailed and looked and rode like a new truck - as advertised. Wes was a complete pleasure to deal with. He is very laid back, honest, sincere and professional. I really believe he enjoys his job and cares about the customer. I doubt very seriously that anyone purchasing a new Mercedes was treated any better than my wife and I were. Thanks to Wes, it was absolutely the most positive car buying experience that I have ever had. More

I went in to test drive a car after searching the lot on a Sunday. I was handed the keys and was told to take a long as I liked. I never felt pressured to buy, there was no haggling, etc. I have tried to a Sunday. I was handed the keys and was told to take a long as I liked. I never felt pressured to buy, there was no haggling, etc. I have tried to buy from other dealerships and there is a never-ending sea of phone calls to pressure you to buy. When I came to buy the car, Andre was finishing up on another deal so Barry more than happily, explained the operation of the inside of the car. From start to finish, I was happy with the entire experience and would recommend this dealership 100%. More

The buying experience was a pleasure.The staff were very warm and genuine. Know big city attitudes.I would recommend this dealership to all my friends....Keep up the high quality customer service. warm and genuine. Know big city attitudes.I would recommend this dealership to all my friends....Keep up the high quality customer service. More

i had an excellent experience with Mike and Austin last Wednesday, February 29th. Mike was warm, friendly and welcoming from our initial interaction via internet and phone. He's an excellent salesman as he Wednesday, February 29th. Mike was warm, friendly and welcoming from our initial interaction via internet and phone. He's an excellent salesman as he creates an environment and tone that makes a customer feel comfortable and relaxed about the process. He was calm and allowed me to set the pace which i appreciated...no pressure! When we arrived from Alexandria, VA to Mercedes-Benz of Hagerstown, Mike warmly greeted us and gave us an opportunity to get settled in before taking us to see my beautiful pre-owned ML 350. Though we had arrived about an hour or so before closing, Mike took his time showing us every fabulous feature and answering questions. After a fun test drive, we turned out attention to business and he was attentive and helpful. After working out a few kinks, and waiting while paperwork was completed during which time, Mike regaled us with jokes and stories about family and football, we closed the deal. Though Mike's part of the process was over, he stayed until the bitter end with Austin and i completed paperwork and he took the time to program my home address into the GPS to ensure my safe return home. I have recommended Mike to my sister who is interested in purchasing an Audi 5 and i would recommend him and this dealership to anyone looking for a new or used vehicle. Thanks again Mike for taking the angst out of car buying! i'll take a bite out of our hometown when i go in May and congrats again on the impending birth of grandchild #3. Go Jets, Colts, and Raiders! allyson More

Mike Lavrenchik was an outstanding salesman and very professional. He answered all our questions and was very knowledgable of his product. This was our first Mercedes Benz purchase and he made the big professional. He answered all our questions and was very knowledgable of his product. This was our first Mercedes Benz purchase and he made the big step for us feel easy. We also purchased a used Camry for our son last year and received the same professional service from Mike and Rob the sales manager. They make you feel like family, and that they care to have their customers in the right product. I highly recommend this team of professionals. More

Andre Taylor was the most knowledgable salesman that we have dealt with. He explained in detail how everything in this vehicle works. If it wasn't for him, I woud not be using half the stuff this car came have dealt with. He explained in detail how everything in this vehicle works. If it wasn't for him, I woud not be using half the stuff this car came with. He was exceptionaly cooperative with the price that we were looking for. This was the vehice of our dreams and we wouldn't have gotten it without the help of Mr. Taylor. Thanks so much!!! More

I have been very satisfied with all the cars I have bought and leased with the Mercedes dealershp. Michael Lavrenchik made the transaction very easy and went out of his way to make sure I understood ev bought and leased with the Mercedes dealershp. Michael Lavrenchik made the transaction very easy and went out of his way to make sure I understood everything. I look forward to my next car experience with you. Again thankyou. More

I had been searching for a particular used Cadillac CTS. I found one on line at Mercedes Benz of Hagerstown. I called and talked with Andre Taylor who answered the few questions I had. We set up a date an I found one on line at Mercedes Benz of Hagerstown. I called and talked with Andre Taylor who answered the few questions I had. We set up a date and time for my wife and I to test drive the car. Andre said he had a personal appointment that morning but said that Stephen Ames would meet with us. When we arrived Stephen had the car out front. We went for a test drive and then negotiated a price. Stephen was professional and very friendly. A few days later we drove up to close on the car and were met by both Andre and Stephen. Robert Buchanan the finance and sales manager took us through the required paper work efficiently and quickly. Afterwards Andre gave my wife a box of chocolates and Robert gave me coupons for three synthetic oil changes. Since we were buying a previously owned automobile we did not expect either. The car was detailed perfectly. It was almost a one hundred mile round trip but it was worth it. The three gentleman we dealt with are definitly an asset to the dealership and we would purchase another vehicle from the dealership again. Tom and Alice Cassidy More

Our overall experience at Mercedes-Benz of Hagerstown and more so working with Mike was very good. We've not had the opportunity to work with their service department but speaking with other owners gave the more so working with Mike was very good. We've not had the opportunity to work with their service department but speaking with other owners gave the service department a very good rating. Will we recommend to our friends, family and co-workers MB of Hagerstown, yes, to include our sales consultant (Mike Lavrenchik). We're looking foward to our first long road trip. Our thanks go out to all the staff that made our purchase a good experience. Phil and Denise Morgan More