Mercedes-Benz of Hagerstown

This is our second vehicle we have purchased from Wes Whetstone, he is engaging and friendly. Wes will go out of his way to you happy. If we choose to purchase another vehicle it will surely be with Wes Whetstone, he is engaging and friendly. Wes will go out of his way to you happy. If we choose to purchase another vehicle it will surely be with Wes and Mercedes of Hagerstown. More

My wife and I went in to pick up a key that was ordered by the car dealer we got the car from. The key was already programed and ready for use. My wife wanted to see if she could get a licence plate frame by the car dealer we got the car from. The key was already programed and ready for use. My wife wanted to see if she could get a licence plate frame with dealers name on it that looks really great. Mike Lavrenchik gave her 2 frames and 2 key rings and then went outside and showed us how things worked on our car. 2 things we didn't even know the car had. This is one great dealership and I have looked at their used cars after my wife got her Mercedes because it is fantastic and I would love one but can't afford it yet. Will be back at Mercedes-Benz of Hagerstown when I can afford it. Rick More

WOW!!!! What a delightful, easy, no pressure process! Class, Luxury, Intelligence, education, professionalism abound with the sales and service team at this dealership. I have purchased 9 new cars and 3 Class, Luxury, Intelligence, education, professionalism abound with the sales and service team at this dealership. I have purchased 9 new cars and 3 used cars in my life time and this was the smoothest, easiest and most educated purchase I have ever made. I was impressed from the time I arrived at the dealership till I drove my new used car home! I had reviewed the 2 cars online I was hoping to test drive and consider for purchase before I arrived. Barry met me on the sales lot with a friendly no pressure greeting, he immediately retrieved the keys for the CLK and then much to my surprise I got an intelligent obviously very well trained educational introduction to Mercedes Benz and the CLK specifically I was about to test drive. Throughout the test drive Barry explained various safety features, luxury comforts, road handling, a turn radius demonstration and even an emergency brake test. I commute 150 miles a day and the safety and comfort of a vehicle that is responsible for my life 4 hours a day is extremely important to me. I have commuted 3 days since purchase and its a "WIN WIN" I am comfortable, happy and safe and I love my CLK! After the quick and easy process of processing paper work with Rob and being educated on the various extended warranty options that are available I thought I was all set, keys in hand and ready to roll... however Barry met me again outside with the car washed detailed and ready to go. Barry went over the car in detail with me covering bumper to bumper the safety features and quality a Mercedes Benz has to offer. He additionally went over every button, knob and gadget on the dash to ensure I knew how to operate and maintain optimal interior comfort for a smooth, safe enjoyable ride. I can't thank you enough for the time and education you put into providing a professional sales and service team! This is my first Mercedes Benz purchase, and I have a feeling it will certainly not be the last Aney More

I love everyone there. they all are very professional, knowledgeable and very friendly. This is my second Benz in 2 years and I can't wait for my 3rd :) knowledgeable and very friendly. This is my second Benz in 2 years and I can't wait for my 3rd :) More

We wish this dealership was closer to us! Barry was very thorough since I was coming from Pittsburgh, we had to try to come to an agreement over the phone. He always called back promptly and was always ple thorough since I was coming from Pittsburgh, we had to try to come to an agreement over the phone. He always called back promptly and was always pleasant and professional. And we LOVE the chocolate!! Oh and the car too!!! More

Barry and Austin made my purchase experience easy and comfortable. No preasures, they were both accommodating and flexible. Always available to get me complete, acceptable answers to my questions. The comfortable. No preasures, they were both accommodating and flexible. Always available to get me complete, acceptable answers to my questions. They were very friendly and professional. Both Barry and Austin exceeded my expectations. I would highly recommend to anyone to visit this dealership when in the market for a quality new or seasoned vehicle. More

I purchase my 2011 4matic from the dealership on yesterday 3/15/11 and I'm on cloud 9. At least the ride home felt like I was floating on a cloud so much so that my husband had to take the lead driv yesterday 3/15/11 and I'm on cloud 9. At least the ride home felt like I was floating on a cloud so much so that my husband had to take the lead driving home to slow me down (so smooth). I had been driving an ML320 for years and had forgotten how smooth the ride was in a sedan. I still have my ML and love it. The experience I had at the dealership was excellent. My sales represenative was Barry London who contaced me within minutes after an online search of what I was looking for. Barry was very personable and knowledgeable without any pressure going over every single detail and feature. All of the staff at Mercedes of Hagerstown were friendly and accommodating making certain our experience was a pleasant one. This was my fifth purchase from a Mercedes dealership, but this purchase was by far the best. Thank you Barry London !!!!! More

The entire process of my new car purchase experience was Great with Wes Whetsone. Wes is very attentive, professional, friendly, and supportive. Two thumbs up!! Great with Wes Whetsone. Wes is very attentive, professional, friendly, and supportive. Two thumbs up!! More

No Pressure buying, Fair Price for Certified Mercedes, Fair Trade offered on our trade-in. When you added it up, there was no need to look further then to buy purchase our R350 from Mike atHagerstown Me Fair Trade offered on our trade-in. When you added it up, there was no need to look further then to buy purchase our R350 from Mike atHagerstown Mercedes Benes. More

I will start by saying WOW! What a great car buying experiences I had at Mercedes-Benz of Hagerstown. I saw a pre-owned Audi A4 on the internet and sent my contact information via the web page. The nex experiences I had at Mercedes-Benz of Hagerstown. I saw a pre-owned Audi A4 on the internet and sent my contact information via the web page. The next day Mike contacted me by phone. Not only was Mike friendly but very knowleded on the Audi. After taking the car for a test drive I loved it but was not able to purchase the car that day. Mike did not preasure me to buy the car. A few days later I called Mike to say "I really want that Audi" to my disapointment the car was sold. I told Mike I would like to work with him but MBoH had no more Audi A4. He offered to show me some Mercedes and I told Mike I really want an Audi A4. Again no preasure from Mike, he said he would let me know when MBoH had an Audi. With Mike's friendly, professional demanor I felt like I knew him forever after just 3 conversations. I received A phone call from Mike saying he had a Audi for me and would I like to take it for a test drive. I will just say I have been driving "my Audi" that I purchased from Mike 3 day ago and it is everything Mike told me it would be. This was my first exprience with MBoH but I will say the fastest and least stressful car buying experience ever. When I took the car for a test drive I told Mike I had to go out of town for family business but wanted the car. I wrote a check to hold the car and made arrangments to get the car the following Tuesday. When I arrived at MBoH the car was waiting for me and all the paper work was ready. Rob who was also friendly and professional, explained every detail of the very few papers I had to sign and answered all my questions with great knowledge. I am sure I will buy my next car from Mike as well as recommend my friends to him. Thank you for the great customer service, Susie McHale More