Mercedes-Benz of Hagerstown

As a single, 20-something professional living 300 miles from home who had never before independently purchased a car without parental guidance and is (to boot) completely lacking knowledge in the automotiv from home who had never before independently purchased a car without parental guidance and is (to boot) completely lacking knowledge in the automotive department -- I was nervous to say the least walking into Mercedes Benz of Hagerstown the first time. Within 5 minutes of meeting Barry London, I knew I had come to the right place. From our first conversation he went out of his way to educate me on every step of the process and update me continuously throughout the ordering, building and shipping stages. The attention to detail and friendliness exuded by Barry and everyone else I met at the dealership were truly astounding. Not for a moment did I feel pressured or confused. I can't imagine that buying a car is generally this effortless. I've certainly been spoiled and if I had the choice, I'd never go anywhere else. More

Outstanding service, entire experience was stress free, easy. Wes Whetstone did great job on explanation, paper work, financing was done quick and with fair rates. Within 30 minutes the deal was sealed and easy. Wes Whetstone did great job on explanation, paper work, financing was done quick and with fair rates. Within 30 minutes the deal was sealed and i drove my lexus home. More

I contacted the dealership about 2 certified vehicles that they had in inventory. Wonderful response time to my initial inquiry. Provided all information that I requested in a low key, service oriented that they had in inventory. Wonderful response time to my initial inquiry. Provided all information that I requested in a low key, service oriented, not pushy manner. I ended up choosing to look into buying a new diesel GLK instead, and Barry provided me with an estimate quickly via email. I applied on their site for financing and was approved quickly. Even USAA couldn't beat the financing they offered me. I was pleased with the seamless transaction, quality service throughout. Couldn't ask for a more professional, pleasant transaction. I even had my 4 year old along, and Barry was so patient with my constant distractions! Highly recommend! More

Mike recently helped me with the decision to purchase a used Mercedes C300 for my son. I found Mike L. to be friendly and eager to help without being overly ambitious to close a sale. At the time of this p used Mercedes C300 for my son. I found Mike L. to be friendly and eager to help without being overly ambitious to close a sale. At the time of this purchase I shared with Mike the 2005 Cadillac Escalade I was driving had more than 161k miles and that I was interested in finding a car for myself as well. Mike followed up with me several days later inviting me in to look at an S Class that had jus been traded in. I test drove the car but felt this particular car was not suited to my likes. Mike proceeded to walk me around the lot explaining the various models. He spent considerable time with me helping to compare a new E class to the new CLS 550. Mike was patient and professional and did not rush the deal. This fact combined with his knowledge of the Mercedes Benz family of cars proved to be most helpful in my decision to purchase the CLS 550. Several years earlier I had purchased a 2008 SL550 and honestly I like this CLS just about as much as the SL with one excpetion - the SL550 had a hardtop convertible. Oh well... Thank you Mike for all your help! More

I recently purchased a 2009 Mercedes C300 for my soon to be 16 year old son. My goal was to find something safe and reliable. My son and I had looked at various cars prior to coming in to talk with Mike and be 16 year old son. My goal was to find something safe and reliable. My son and I had looked at various cars prior to coming in to talk with Mike and had narrowed the search to include a Honda Accord and a BMW, both used. Not being familiar with the Mercedes family of cars, I found Mike's knowledge of the safety features to be most helpful. We test drove the car and Mike continued to educate us on the features and capabilities of the car including the turning radius which was impressive. I spent about $5k more than I had originally planned however I believe the quality of the car, particularly with regard to the safety features made this car the best decision. Thank you Mike for your help and professionalism. More

We recently purchased our second Mercedes vehicle from the Hagerstown dealership. We chose this dealership a couple of years ago due to it's home town atmosphere and friendly staff. They made us feel at the Hagerstown dealership. We chose this dealership a couple of years ago due to it's home town atmosphere and friendly staff. They made us feel at home and went beyond the business relationship. We would recommend this dealership to anyone wishing to purchase a Benz. It's for anyone wanting not only a new vehicle but also a pleasurable experience. Gary and Monica Maditz More

I am from Indiana, Pennsylvania and drove a 3 hour drive to purchase a used chrysler sebring convertible "my dream car" from mercedes-benz of hagerstown. The sales staff were very friendly. Mike Lavrenchik to purchase a used chrysler sebring convertible "my dream car" from mercedes-benz of hagerstown. The sales staff were very friendly. Mike Lavrenchik was awesome, friendly and had a great sense of humor. The whole transaction went very smooth. The dealership was clean, I appreciated the mint sented soap in the restrooms and the cleanliness. Austin Shemon handled the paper work and also was very friendly. I would most definitely make the 3 hour drive again in the future to buy from this dealership. More

In early fall I stopped into MB of Hagerstown to test drive a C300 4Matic. I was met by Barry London who was very friendly and more than willing to let me test drive a vehicle. At this point I shared w drive a C300 4Matic. I was met by Barry London who was very friendly and more than willing to let me test drive a vehicle. At this point I shared with Barry that I was not going to purchase a vehicle in the immediate future, but was just conducting some research. He was more than understanding and went above and beyond to provide me information and to demonstrate the features of the C300. Fast forward 5 months and we were in the market for a used MB. I contacted Barry and asked to drive an E350 to determine the difference between the C-class. However, my wife and I just welcomed a new baby and it was going to be difficult for her to be able to see the vehicle. Barry went above and beyond yet again in allowing me to take the vehicle home for my wife to see with really no questions asked. We test drove several vehicles and Barry was more than patient as we attempted to determine which vehicle would meet the needs of our family. We finally settled on a vehicle (C300). Barry offered to bring the paperwork to our house so that my wife did not have to leave our newborn! We did actually go to the dealership to sign off on the car. The hospitality that MB of Hagerstown displayed was second to none and I would highly recommend not only this dealership but also Barry London. More

As a former English teacher, consider this list of superlative adjectives: professional, thorough, NOT pushy, flexible, respectful, helpful, informative, classy, sincere, and efficient. Business is p superlative adjectives: professional, thorough, NOT pushy, flexible, respectful, helpful, informative, classy, sincere, and efficient. Business is personal to them: they walk their talk and deliver what they promise and more. Therefore their current reputation is well earned, based on what they currently do, have worked hard to maintain and build, as well as to create. I am proud to recommend Younger's dealership with five stars. Most importantly, I am grateful for how long they have taken care of my family and me. More

I have purchased a 2004 E320 wagon from dealership about 6 hours away from MD. I was impressed to start with until the car lot, used car deal started kicking in. I left a deposit day one of talking to the s 6 hours away from MD. I was impressed to start with until the car lot, used car deal started kicking in. I left a deposit day one of talking to the service manager, a week later car still not detailed? I spoke to manager the first phone call and explained to him I didn't want to deal with a sales guy. I then was handed off to Brian Connoley, on several occasion he sent me photos and thought he was going to carry the torch. After about two weeks into the deal still no car complete ready to ship or pick up? I spoke to him on what was the hold up and what was taken so long? he explained they were busy? two weeks to get a car ready with only 9000 miles? They finally he says he was shipping paper work over night! Again no paper work? I called him around 4 he said Austin "manager" was off he needed to call him at 5ish I called because he never called me back, then he got a attitude and stated "you haven't bought the car yet, you have a few more steps and he could sell the car for $3000 more than I was paying! I WILL HAVE AUSTIN CALL YOU" CLICK the phone hangs up? What a surprise from a Mercedes dealer? After a lot of the typical car lot car dealer BS. We finally get things done to where they can drive car to me the weekend before thanksgiving because we were going to drive it out of town! There drivers wrecked it on the way here. I then call the dealer to find that Austin was tied up with someone else, then was but through to another manager he asked "do you want the car or not" do what I asked? I sent you a check over a week ago the car was paid for and is mine sir but I didn't want it wrecked? I think I forgot to mention this was supposed to be a garage kept car stated by Austin and Brian. The seal around the headlights were rotted off and the tires were dry rotted. I then after so many thing were messed up on this deal, I contacted the head guy Brandon Younger. I explained to him the issues and he sounded like he was concerned about my experience? He stated he would gather information and get back to me shortly, after a day and a half I sent he a follow up e-mail and asked what he thought? then he replied he would goodwill one tire, seem to just blow me off on other issue? I then realized he was just blowing me off trying to get rid of me, he had his money so he was going to do as little as possible! Would you be mad? Remember a few things! I was told on numerous occasions things that never happened and the car was not what they described over the phone and then didn't do much to fix issues. Be careful before you buy because the head guy is like the rest of his crew! The quote I think goes like this "FISH STINK FROM HEAD DOWN" I was as nice and calm through this transaction and it did no good! The good-- I ended up after few repairs and a new set of Michelins a awesome Mercedes wagon! that my wife loves! THE BAD- dealer failed on the job! I could go on with the details but it was a raw deal and was not handled properly! Then when Mr. younger had the torch in his hand he dropped it as well. More