Ray Catena Motor Car Corp - Service Center

. Every service appointment at Ray Catena has always been excellent! Edgar Ramirez my service representative is great and makes my service appointments always a wonderful experience. He is a pleasure to tal excellent! Edgar Ramirez my service representative is great and makes my service appointments always a wonderful experience. He is a pleasure to talk to, I just want to say thank you so much for all your support and helping me all the time.. More

Thanks Allyson Whom always goes above and beyond no matter what the situation is. Whenever we have any questions or concerns she is always on ready to assist. We greatly appreciate her expertise and pr matter what the situation is. Whenever we have any questions or concerns she is always on ready to assist. We greatly appreciate her expertise and professionalism at all times. A true asset to Mercedes-Benz of Edison. More

I have been a customer of Ray Catena Mercedes Benz since 2005 and I must say I've been impressed and pleased at every level of service. Allyson Gutman has been tremendous in the level of customer service s 2005 and I must say I've been impressed and pleased at every level of service. Allyson Gutman has been tremendous in the level of customer service she has provided and the service department is simply in a class by itself, top notch. I have recommended Ray Catena to all my friends and we are very pleased with our vehicles. More

I didn’t buy my Mercedes from the Edison dealership, but I needed guidance with my Mercedes Me Connect setup. Without hesitation Jim Todd helped me out. Super nice guy!! I really appreciated his assistance I needed guidance with my Mercedes Me Connect setup. Without hesitation Jim Todd helped me out. Super nice guy!! I really appreciated his assistance. I’d recommend this dealership just based off the great customer service alone. More

Both Jorge Rivera and Jim Todd were beyond helpful especially in solving a very difficult problem especially in solving a very difficult problem More

I have been going to this service center for the last 9 years. Every time I went there I had a very poor experience. They have very incompetent and negligent technicians and supervisors who never respond t years. Every time I went there I had a very poor experience. They have very incompetent and negligent technicians and supervisors who never respond to your complaint. Everything I will be writing is already in the history of my vehicle and can be checked. I will start with the recent experience, 1. I have GL450 2013. I went there for my routine annual service. Next day I got a call that my air suspension sensors are not functioning and need to be replaced and gave me the estimate of about $1700. Even though there was a no warning sign and I had not experienced any problem I agreed to get them replaced. Immediately after the replacement of the sensors the problem started. Every now and then I notice that when I park the car overnight the rear end drops more than 5-6 inches and car's ride becomes rough. I took the pictures and emailed it to the manager and brought the car back twice to the service center. Both times they kept the car for 10-12 days and told me that there is no problem. I continue to have the same problem after spending about $1700 and so far did not get any response of the email sent to the manager. Surprisingly, my care was working fine prior to the replacement of the sensors. 2. Another time I brought the care for annual service. After changing the oil, the technician did not put the cap back on the engine and left it in the space in front of the engine. I drove the car back home and noticed smoking coming out of the front of the car. I parked the car and opened the bonnet. I noticed oil was spilled all over the engine and causing smoke. I was lucky that it did not catch fire. They had put my life at risk. I towed the car back to the service center and they washed the engine for me. Later on I found that the same technician had multiple complaints of negligence. Incident is documented in the car history 3. Another time I brought the car for annual service earlier as the warning sign came showing "Low coolant level". Two to three weeks after the service while driving the car engine heated up and smoke started coming out. Stopped the car and towed it back to the service center. I was told that the coolant tube connecting to the engine came off and coolant spilled out. They fixed it for me. Exactly 8-9 months later same thing happened again. Engine heated up and smoke started coming. Towed the car back again to the service center and found that the coolant tube had come off again. Why did it happen twice? No answer was given. Again everything is documented in car's history. 4. Another time car's air suspension was leaking air and the ride was very rough. It took three visits to the service center before they figured out what the actual problem was. Also documented in car's history. 5. Car's engine light will turn on just a few months after the service with the warning sign "Low engine oil". Brought the car three times to the service center. They ran multiple tests and even opened the upper part of the engine. Could not diagnose the problem and told me that engine just consumes more oil. I kept adding oil three times a year. At that time my car was under warranty. Car's engine light turned on again most recently and I brought it back. This time they told me that Cam sensors are not functioning and oil is spilling out. Asking $6000 to replace the cam sensors. Obviously the car is not under warranty any more. More

John is the best! He's knowledgeable, dependable, and someone you can trust. He's gone out of his way multiple times to make sure we're taken care of. He's knowledgeable, dependable, and someone you can trust. He's gone out of his way multiple times to make sure we're taken care of. More

Very pleased wth the dealership, especially Mike Laudoni. He went out of his way to bring the car to me and to take the loaner car back. Thanks Mike. Neil Seff He went out of his way to bring the car to me and to take the loaner car back. Thanks Mike. Neil Seff More

Every service appointment at Ray Catena has always been excellent! Ann Marie Albero-Durant my service representative is a gem and makes my service appointments always a wonderful experience. She is a ple excellent! Ann Marie Albero-Durant my service representative is a gem and makes my service appointments always a wonderful experience. She is a pleasure to talk to and Ray Catena is lucky to have her as service representative. I just love her!!! -Debby Giordano More

Recent service on my E53 was excellent, the service consultant Edgar Ramirez was very helpful, courteous and friendly. I am very happy with the service. consultant Edgar Ramirez was very helpful, courteous and friendly. I am very happy with the service. More