Ray Catena Motor Car Corp - Service Center

Both Jorge Rivera and Jim Todd were beyond helpful especially in solving a very difficult problem especially in solving a very difficult problem More

I have been going to this service center for the last 9 years. Every time I went there I had a very poor experience. They have very incompetent and negligent technicians and supervisors who never respond t years. Every time I went there I had a very poor experience. They have very incompetent and negligent technicians and supervisors who never respond to your complaint. Everything I will be writing is already in the history of my vehicle and can be checked. I will start with the recent experience, 1. I have GL450 2013. I went there for my routine annual service. Next day I got a call that my air suspension sensors are not functioning and need to be replaced and gave me the estimate of about $1700. Even though there was a no warning sign and I had not experienced any problem I agreed to get them replaced. Immediately after the replacement of the sensors the problem started. Every now and then I notice that when I park the car overnight the rear end drops more than 5-6 inches and car's ride becomes rough. I took the pictures and emailed it to the manager and brought the car back twice to the service center. Both times they kept the car for 10-12 days and told me that there is no problem. I continue to have the same problem after spending about $1700 and so far did not get any response of the email sent to the manager. Surprisingly, my care was working fine prior to the replacement of the sensors. 2. Another time I brought the care for annual service. After changing the oil, the technician did not put the cap back on the engine and left it in the space in front of the engine. I drove the car back home and noticed smoking coming out of the front of the car. I parked the car and opened the bonnet. I noticed oil was spilled all over the engine and causing smoke. I was lucky that it did not catch fire. They had put my life at risk. I towed the car back to the service center and they washed the engine for me. Later on I found that the same technician had multiple complaints of negligence. Incident is documented in the car history 3. Another time I brought the car for annual service earlier as the warning sign came showing "Low coolant level". Two to three weeks after the service while driving the car engine heated up and smoke started coming out. Stopped the car and towed it back to the service center. I was told that the coolant tube connecting to the engine came off and coolant spilled out. They fixed it for me. Exactly 8-9 months later same thing happened again. Engine heated up and smoke started coming. Towed the car back again to the service center and found that the coolant tube had come off again. Why did it happen twice? No answer was given. Again everything is documented in car's history. 4. Another time car's air suspension was leaking air and the ride was very rough. It took three visits to the service center before they figured out what the actual problem was. Also documented in car's history. 5. Car's engine light will turn on just a few months after the service with the warning sign "Low engine oil". Brought the car three times to the service center. They ran multiple tests and even opened the upper part of the engine. Could not diagnose the problem and told me that engine just consumes more oil. I kept adding oil three times a year. At that time my car was under warranty. Car's engine light turned on again most recently and I brought it back. This time they told me that Cam sensors are not functioning and oil is spilling out. Asking $6000 to replace the cam sensors. Obviously the car is not under warranty any more. More

John is the best! He's knowledgeable, dependable, and someone you can trust. He's gone out of his way multiple times to make sure we're taken care of. He's knowledgeable, dependable, and someone you can trust. He's gone out of his way multiple times to make sure we're taken care of. More

Very pleased wth the dealership, especially Mike Laudoni. He went out of his way to bring the car to me and to take the loaner car back. Thanks Mike. Neil Seff He went out of his way to bring the car to me and to take the loaner car back. Thanks Mike. Neil Seff More

Every service appointment at Ray Catena has always been excellent! Ann Marie Albero-Durant my service representative is a gem and makes my service appointments always a wonderful experience. She is a ple excellent! Ann Marie Albero-Durant my service representative is a gem and makes my service appointments always a wonderful experience. She is a pleasure to talk to and Ray Catena is lucky to have her as service representative. I just love her!!! -Debby Giordano More

Recent service on my E53 was excellent, the service consultant Edgar Ramirez was very helpful, courteous and friendly. I am very happy with the service. consultant Edgar Ramirez was very helpful, courteous and friendly. I am very happy with the service. More

Mike Migliore was great! Patient, knowledgeable, answered all questions, gave very useful advice! will always ask for Mike when car goes in for servicing... thank you Mike! Patient, knowledgeable, answered all questions, gave very useful advice! will always ask for Mike when car goes in for servicing... thank you Mike!!! More

After a horrible experience in another dealer, I want to say thank you to Randi Weinstein for contacting me right away and addressed my issues and of course a big golden start to AnnMarie Albero , she is wi say thank you to Randi Weinstein for contacting me right away and addressed my issues and of course a big golden start to AnnMarie Albero , she is with you from begging to end and she shines like a star , it was a pleasure to be attended by a person who is 100% in customer service More

I almost never write reviews but I feel compelled to let you know my experience here. This is by far the worst dealer to have your Mercedes serviced/repaired. I bought a certified pre owned 100k car at an o you know my experience here. This is by far the worst dealer to have your Mercedes serviced/repaired. I bought a certified pre owned 100k car at an out of state Mercedes’ dealer. Almost immediately after I got it, I experienced a problem with it. Being a CPO car that is covered for the next 12 months, my understanding is that this warranty would cover all repairs that the car face. However, Mercedes at Edison told me that 90% of the CPO warranty is covered, but my problem fell within the 10% that was not covered. And guess what? $5,500 bill to fix the issue. You might be thinking, well you bought a 100k car, just fix it. No, that’s not the point. I paid extra for the CPO warranty. It’s a matter of principle. I disagreed and got Mercedes’ Benz corporate care involved and they informed me that Ray Catena Edison refused to do the repair. Particularly, Fred, the service manager, refused to OK the work because I did not buy the car from them so its not their problem. Mercedes of Edison doesn’t care about the Mercedes’ brand or treating their customers fairly, they only care about filling their pockets. Here’s how your experience will go if you go to service/repair your car there. Schedule an appointment 3 weeks in advance. Get there and drop of your car and wait 30 minutes to speak with an advisor. They will keep you car for 3 weeks with no call backs. When you finally get your unfixed car back, they will charge you their $300 diagnostic fee. After paying this fee, you need to wait an additional 30 minutes for them to find your car and bring it to you even if you give them the heads up that you are on your way. So now you have your car back & maybe you prefer to buy the part yourself and have a local mechanic fix? Well call Mercedes of Edison and ask them for the part number. You’ll be told that they don’t give out part numbers because “they would lose the sale” Ray Catena is about volume…not customer care. They don’t give a xxxx about you as a customer. This is my local dealer, but having gone through this experience I will gladly go to another dealer 45 min away. More

Once again I have to admit that Ray Catena & especially Paula Gaillard are simply outstanding in customer satisfaction. Paula remembered my service appt for a windshield change and promptly called the ser Paula Gaillard are simply outstanding in customer satisfaction. Paula remembered my service appt for a windshield change and promptly called the service center at my appt time 11:00am to followup. I have never heard of a sales person follow up so diligently for a service appointment. This level of dedication towards customer satisfaction is rear. More