Mercedes-Benz of Edison - A Ray Catena Dealership

PLEASE READ BEFORE MAKING A TRANSACTION AT THIS DEALERSHIP! I would like to share my experience at Ray Catena in Edison, NJ. Here is the history: My father financed a Mercedes S550 from Ray Ca DEALERSHIP! I would like to share my experience at Ray Catena in Edison, NJ. Here is the history: My father financed a Mercedes S550 from Ray Catena in Edison, NJ on June 11, 2011. It is relevant that I mention we purchased this car for over $100,000. On June 15 (Wednesday), the car wouldn’t start and we called the dealership and they told us to call the Mercedes Roadside Assistance. After couple of hours, someone arrived at the residence and Jump-Started the car. He mentioned that it could be that the battery is bad or it could be that this particular car was at the dealership for months and wasn’t started which could be reason for this. Then on Friday, June 17, the car stopped in the middle of the road either because of the battery problem or because my father drove the car through water and it was sucked in from exhaust pipes (there was heavy rain at that time). I would like to also mention here that hundreds of other cars did pass through the same street without stopping while my father’s car was shut down. We waited almost 4 hours for the Mercedes Roadside and they kept telling us on the phone that the tow truck is 10 minutes away. All this while, the cops are getting impatient and they called the local towing company to tow the truck, which they did. Within a week, we had three problems with the car (including this water problem). At this point, I can’t help but think that we might have purchased a “Lemon”, not to mention the amount of money my father spent on this car. So, we are calling the dealership to cancel this deal but no success. Yes, they could probably fix the one or two problems the car might have, but in my mind after spending over $100,000 on a car, I just don’t want to settle for band-aid fix, not to mention all of this happened within a week, who is to say the problems won’t occur down the road due to all of this. On Saturday, we then arrive at the dealership and ask for the Sales Rep who we purchased the car from. He was apparently “busy with a customer” and was going to be a while. We then asked for the General Manager to talk to him about the situation and we wanted to cancel the deal. I have never met such an arrogant person and he is the general manager. This is the person who represents Ray Catena of Edison, NJ. Instead of comforting us about the situation, he told us, with his un-professional attitude, that come back on Monday. Might I remind that we had already wasted Friday night, half of our Saturday and now he is telling us to come back on Monday. Are these guys expecting us to take a day off from work and follow them around because we had already purchased the car and they already have the down payment so it is no longer their responsibility to server their customers. I can’t emphasize enough that how un-professional this person, Douglas Wells, was. The negligence that my father and I experienced on Saturday was appalling. This person showed no respect whatsoever, we were talking to him and in the middle of the sentence he picks up his phone and starts talking on the phone. Furthermore, my father mentioned to him that, he was planning on taking the new car to Florida for his vacation. This is the response that we got from the GM: “Rent a car, and maybe Mercedes will reimburse you”. Are my expectation too high, when I thought that Ray Catena dealership should provide us with a courtesy car at the minimum, until the car is fixed? Later on that day, we drove to their service center to get some personal belongings out of the car. The service center couldn’t locate our car. They called several other service centers and nobody had our car. This is just one of the many steps I plan on taking against Douglas Wells. I am going to expose this situation and the way it was handled by Ray Catena dealership. Moreover, I am planning on providing the same information on the dealership survey that I have yet to receive. More

Got a new S550 yesterday.Went to checkout the 2011 s550 after almost committing to buy a BMW 7 car. Joseph Pellegrino was the sales person we met. Found him to be very knowledgable and explained in detail after almost committing to buy a BMW 7 car. Joseph Pellegrino was the sales person we met. Found him to be very knowledgable and explained in detail all the qualities of the S series.My wife liked another color that was not there in their showroom and he got that color in 2 days, the whole process was very metculously handled. Overall it was a very very pleasant experience.Thanks to Joseph. More

Overall was a very pleasant experience. I worked with Deshone in new sales, and he got me the best price possible. Deshone was very professional and paid attention to the smallest detail. The dealership Deshone in new sales, and he got me the best price possible. Deshone was very professional and paid attention to the smallest detail. The dealership really goes a step beyond to ensure customer satisfaction. Would highly recommend Deshone to anyone interested in purchasing a new Benz. More

Deshone was knowledgeable about the vehicle, helped me find exactly what I was looking for in a 2011 ML 350. I'm very happy with the entire experience. find exactly what I was looking for in a 2011 ML 350. I'm very happy with the entire experience. More

Greg Giordano was beyond accommodating and professional. He and the rest of the staff at Ray Catena were incredibly polite and well prepared for our visit. Upon our selection, Mr. Giordano stayed past clos He and the rest of the staff at Ray Catena were incredibly polite and well prepared for our visit. Upon our selection, Mr. Giordano stayed past closing and was honest and right on the money . He did everything he said he would do and delivered us a beautiful new Mercedes More

I have been a Lexus purchaser but this experience has made me a Benz guy. My salesman Deshone Drummond made the process very simple and made me feel like royalty.I would highly reccommend the Catena deal made me a Benz guy. My salesman Deshone Drummond made the process very simple and made me feel like royalty.I would highly reccommend the Catena dealership and Deshone's low pressure and caring approach was a breath of fresh air.Hands down my best experience getting a car. More

Joe Pellegrino and everyone at Ray Catena were very professional, knowledgeable and friendly. One of the best auto purchases I've ever experienced. No haggling here. I expressed what I needed to comple professional, knowledgeable and friendly. One of the best auto purchases I've ever experienced. No haggling here. I expressed what I needed to complete the transaction and Joe worked with me to make it happened. More

This was a wonderful experience with Deshone. Although it took most of a day, I came away with a great deal for a fantastic car. He was incredibly friendly and personable and was helpful in sorting out w it took most of a day, I came away with a great deal for a fantastic car. He was incredibly friendly and personable and was helpful in sorting out what I really wanted in a car and then finding it. I would definitely recommend Ray Catena and Deshone to anyone looking for a quality car. More

I am very pleased with the service I have recieved. My family and I have time and again returned to Derek for his services. He is always willing to help and gives my family the quality service mercedes st family and I have time and again returned to Derek for his services. He is always willing to help and gives my family the quality service mercedes stands for. This experience has been wonderful, and we are so pleased with our car! More

This was a wonderful experience! It was NOT STRESSFUL as it normally is when dealing with car sales personal. In all my years of living I have purchased several cars; approxiamately 7 (seven) but this ha it normally is when dealing with car sales personal. In all my years of living I have purchased several cars; approxiamately 7 (seven) but this has been my best experience ever! Melissa Lee's approach was geniunely friendly, professional and courteous. I wish I had her when I had purchased my other Mercedes Benz with another competitor. The difference in customer sales was was amazing between the two dealerships! My next purchase with Mercedes Benz, I look forward to purchasing with Melissa Lee. I am going to tell all my friends and those I meet about Melissa Lee at Ray Catena in Edison, NJ. More