Mercedes-Benz of Cutler Bay

Took my car in for routine service and worked one on one with my service advisor, Lorenzo Veloz. Not only was Lorenzo so kind and personable with me, but he also took the time to thoroughly explain what wou with my service advisor, Lorenzo Veloz. Not only was Lorenzo so kind and personable with me, but he also took the time to thoroughly explain what would be done to my car and what to expect moving forward. He made the process extremely seamless and efficient- which truly showed the commitment that he and the entire dealership has to delivering/ensuring exceptional customer experiences. More

I had an outstanding experience purchasing my new Mercedes, thanks to the exceptional service provided by Eric, the sales representative and Oliver the manager. From the moment I arrived at the deale Mercedes, thanks to the exceptional service provided by Eric, the sales representative and Oliver the manager. From the moment I arrived at the dealership, they made me feel welcome and prioritized my needs. Eric took us to see the car I was interested in and dedicated his day for us, I appreciated his patience as he answered all my questions and helped me navigate the selection process. Eric truly listened to my preferences and worked diligently to ensure I found the perfect car that suited me. Eric and Oliver went above and beyond to provide an enjoyable and stress-free experience, making the buying process feel seamless. I felt supported and confident in my decision, thanks to their guidance. If you're looking for a new vehicle, I highly recommend reaching out to them. Their dedication to excellent customer service and expertise truly made all the difference in my car buying. More

Jonathan, Jesus and Conroy are always a pleasure to work with and they always provide exceptional service! with and they always provide exceptional service! More

The service is wonderful, and my adviser Roberto Damas is the better adviser! and for sale department Hector Fernandez the better adviser! and for sale department Hector Fernandez More

Eric Kalias made my car buying experience truly exceptional! From start to finish, he guided me through the entire process with professionalism, patience and expertise. He took the time to understa exceptional! From start to finish, he guided me through the entire process with professionalism, patience and expertise. He took the time to understand what I was looking for and ensured everything went smoothly. His dedication and attention to detail made this and easy enjoyable experience! Highly recommend! More

Oliver Ortiz played a key role in making my dream car a reality! His expertise and commitment ensured I walked away with a great deal that worked for me. His leadership and willingness to make things happe reality! His expertise and commitment ensured I walked away with a great deal that worked for me. His leadership and willingness to make things happens made all the difference. I truly appreciate his efforts! More

Sales person, Janyll, was great. Made a normally stressful process easy. Dealership delivered 100% of what they promised on phone. Made a normally stressful process easy. Dealership delivered 100% of what they promised on phone. More

Buying a car with Janyll was a great and easy experience. She helped me with all my questions and was fast and efficient. She helped me with all my questions and was fast and efficient. More

I had a break down last Saturday when a cruse control sensor stop my car from running. They got me in and out by 4pm on a Saturday sensor stop my car from running. They got me in and out by 4pm on a Saturday More

My service representative was José Henriquez. He was friendly and professional and took time to explain all options available. I really like the inspection video, I think it is a great idea. He was friendly and professional and took time to explain all options available. I really like the inspection video, I think it is a great idea. More