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McKie Ford Lincoln

Rapid City, SD

2.5
56 Reviews

2010 East Mall Drive

Rapid City, SD

57701

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56 Reviews of McKie Ford Lincoln

April 03, 2021

I purchase a used car yesterday for $5100. I made it four miles from the dealership when it overheated. I contacted the salesman immediately he advised not his problem. It took me three hours yesterday to ma More

by DustyHagen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Kappel
Apr 06, 2021 -

McKie Ford Lincoln responded

Thank you for taking the time to review our dealership, Dusty. We're sorry to hear of the vehicle issues you're having. We thank you for taking the time to speak with Matt McKie about the next steps to help you make a well informed decision.

Apr 06, 2021 -

DustyHagen responded

Yes this 'well informed' decision he is referring to is to take it into their service department for diagnostics... so that I will then know what is wrong with the car and how much it is going to cost me to fix it. I am positive they were well aware of this issue prior to me purchasing it. When we showed up to test drive the car the sales had it running waiting for us. No I didn't think twice about it at the time but once I got it home and I started it from a cold start the front end shakes and rattles until it is warmed up. I asked about history of the car and was told was in small accident etc nothing major and that u would receive copy of carfax with my paperwork. I did not receive a copy of the Carfax until I called and spoke with one of the sales manager emailed it to me. Looking at the carfax report, it was in a small accident but it was stolen. I know they were well aware of this information and not only failed to advise me of it but lied when I ask regarding the history. SO BUYER BEWARE NOT ONLY WILL MCKIE FORD FAIL TO STAND BEHIND PRODUCTS THEY SELL, THEY WILL LIE TO YOU REGARDING HISTORY OF A VEHICLE. Thanks McKie Ford for the large $5100 paperweight I now have in my driveway. BUYER!! BUY from a dealership with INTERGRITY and someone who VALUES their customers... BREHMER AUTO!! Dan Brehmer is amazing to work with!

January 06, 2021

This is our second time purchasing from McKie. We were just looking and Cory helped us once again!! Cory is amazing he guided us throughout the process and helped us get the best vehicle for our needs. He More

by JLZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory
Jan 07, 2021 -

McKie Ford Lincoln responded

Thank you for the fabulous review, JLZ! We're thrilled to hear that Corey Tinant was able to secure the best vehicle for your needs once again. We will definitely let Corey and the rest of the team know how much you appreciate their efforts. Thank you for your business and enjoy!

November 20, 2020

Ford dealership refused to do a recall my truck after I bought it from them because of mods that were on the truck when I bought it, so I have to pay a grand to do it myself More

by brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek
Nov 23, 2020 -

McKie Ford Lincoln responded

Thank you for taking the time to review our dealership, Brian. We're sorry we weren't able to deliver on our promise and that you feel our Service Department staff members are not enjoyable to work with. Unfortunately, Ford Motor Company does not cover any repairs caused by modifications to the vehicle. Being a franchised Ford dealer, no further actions can be taken. Thank you again for your feedback.

August 07, 2020

On the road in our Ford motor home...trouble developed. On the road in our Ford motor home ...trouble developed. Stopped in at Mckie ford Lincoln for help. Didn't get ANY AT ALL. rude, service manager More

by Disgusted customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
service manager
Aug 10, 2020 -

McKie Ford Lincoln responded

Thank you for your feedback. We're sorry to hear that you feel like we didn't care and you felt our manager was rude and useless. We understand that vehicle issues, especially when far from home, can be very frustrating. Our Service Department is extremely busy during the months of May-October due to the influx of tourists to the Black Hills. Our policy is that we require an appointment during these months for any repairs being performed by our main shop. We unfortunately, are unable to accommodate walk-in customers while others are waiting for their appointments. Our Quick Lane Tire & Auto Center still operates without an appointment for minor maintenance. Thank you again for the feedback and have a safe rest of your trip.

Aug 10, 2020 -

Disgusted customer responded

Like i said originally...purchasexd ford due to alleged availability of quality service. No service was available. Bupkis. So...if you buy a ford and it craps out with less than 13000 miles...you eont be able to get it fixed. Keep that in mind while vehicle shopping. Avoid ford and mckie ford

January 12, 2020

Heater cord recall on F150 Service rep Ryan handled the appt and 45 min later got me in the waiting room. Fast, professional, and courteous. Had a good talk with my salesman G More

by elmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan, Greg W.
Jan 16, 2020 -

McKie Ford Lincoln responded

Thank you for the fantastic review, Elmer! We're thrilled to hear that Ryan Baskerville and Greg Woolridge provided a fast, professional and courteous experience during your recent service visit. We'll definitely let Ryan, Greg and the rest of our team know how much you appreciated the timely service and good conversation. Thank you for your business!

April 15, 2019

Amazing car buying experience. On Friday I bought a car I wasn't really that excited about. Over the weekend I discovered some issues with it that really annoyed me and overall I wa More

by jfletcher84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daquann, Matthew Hackett
Jan 16, 2020 -

McKie Ford Lincoln responded

Thank you for the fantastic review!

January 02, 2019

Simple tire repair! Brought my f150 in to have a nail removed and received courteous and professional service from Matt and his team. While there they took care of a min More

by grumpy65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 16, 2020 -

McKie Ford Lincoln responded

Thank you for your business and reviewing our dealership!

October 19, 2018

Worth the Drive I reviewed hundreds of trucks on the Internet before finding one of the best deals possible at McKie Ford in Rapid City, SD. Right off the bat I was i More

by Leonard J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Woolridge
August 29, 2018

Friendly salesman Greg Zaychuk was very helpful , he answered all our questions, treated us like he really cared explaining things to us. Made us very comfortable. Did More

by Danpaul54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Zaychuk
July 03, 2018

Service and warranty Great service from Ryan regarding warranty on faulty running board not even installed by them but nonetheless they took ownership since they sold it ( More

by Charlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan in service - Brad and Jeff K sales
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