Back

McKie Ford Lincoln

Rapid City, SD

2.8
54 Reviews

2010 East Mall Drive

Rapid City, SD

57701

Directions

By Type

54 Reviews of McKie Ford Lincoln

November 20, 2020

Ford dealership refused to do a recall my truck after I bought it from them because of mods that were on the truck when I bought it, so I have to pay a grand to do it myself More

by brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek
Nov 23, 2020 -

McKie Ford Lincoln responded

Thank you for taking the time to review our dealership, Brian. We're sorry we weren't able to deliver on our promise and that you feel our Service Department staff members are not enjoyable to work with. Unfortunately, Ford Motor Company does not cover any repairs caused by modifications to the vehicle. Being a franchised Ford dealer, no further actions can be taken. Thank you again for your feedback.

August 07, 2020

On the road in our Ford motor home...trouble developed. On the road in our Ford motor home ...trouble developed. Stopped in at Mckie ford Lincoln for help. Didn't get ANY AT ALL. rude, service manager More

by Disgusted customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
service manager
Aug 10, 2020 -

McKie Ford Lincoln responded

Thank you for your feedback. We're sorry to hear that you feel like we didn't care and you felt our manager was rude and useless. We understand that vehicle issues, especially when far from home, can be very frustrating. Our Service Department is extremely busy during the months of May-October due to the influx of tourists to the Black Hills. Our policy is that we require an appointment during these months for any repairs being performed by our main shop. We unfortunately, are unable to accommodate walk-in customers while others are waiting for their appointments. Our Quick Lane Tire & Auto Center still operates without an appointment for minor maintenance. Thank you again for the feedback and have a safe rest of your trip.

Aug 10, 2020 -

Disgusted customer responded

Like i said originally...purchasexd ford due to alleged availability of quality service. No service was available. Bupkis. So...if you buy a ford and it craps out with less than 13000 miles...you eont be able to get it fixed. Keep that in mind while vehicle shopping. Avoid ford and mckie ford

January 12, 2020

Heater cord recall on F150 Service rep Ryan handled the appt and 45 min later got me in the waiting room. Fast, professional, and courteous. Had a good talk with my salesman G More

by elmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan, Greg W.
Jan 16, 2020 -

McKie Ford Lincoln responded

Thank you for the fantastic review, Elmer! We're thrilled to hear that Ryan Baskerville and Greg Woolridge provided a fast, professional and courteous experience during your recent service visit. We'll definitely let Ryan, Greg and the rest of our team know how much you appreciated the timely service and good conversation. Thank you for your business!

April 15, 2019

Amazing car buying experience. On Friday I bought a car I wasn't really that excited about. Over the weekend I discovered some issues with it that really annoyed me and overall I wa More

by jfletcher84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daquann, Matthew Hackett
Jan 16, 2020 -

McKie Ford Lincoln responded

Thank you for the fantastic review!

January 02, 2019

Simple tire repair! Brought my f150 in to have a nail removed and received courteous and professional service from Matt and his team. While there they took care of a min More

by grumpy65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 16, 2020 -

McKie Ford Lincoln responded

Thank you for your business and reviewing our dealership!

October 19, 2018

Worth the Drive I reviewed hundreds of trucks on the Internet before finding one of the best deals possible at McKie Ford in Rapid City, SD. Right off the bat I was i More

by Leonard J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Woolridge
August 29, 2018

Friendly salesman Greg Zaychuk was very helpful , he answered all our questions, treated us like he really cared explaining things to us. Made us very comfortable. Did More

by Danpaul54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Zaychuk
July 03, 2018

Service and warranty Great service from Ryan regarding warranty on faulty running board not even installed by them but nonetheless they took ownership since they sold it ( More

by Charlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan in service - Brad and Jeff K sales
May 28, 2017

Let the buyer beware! Everything went accordingly until I stepped into the vehicle to drive away and noticed the hail dings. When brought to the salesperson's attention, h More

by Jeepguy.123
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fast Eddie
Jun 07, 2017 -

McKie Ford Lincoln responded

Thank you for taking the time to bring this negative experience to our attention. We are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (605) 348-1400 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

November 30, 2016

The way all car buying experiences should be !! 1 year ago I bought a F250 diesel from these good folks ! My salesman Corey did a great job in making absolutely sure I was happy!! So now here we ar More

by Christopher j Hinckley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey
3
...